Hassan Elsayed

• - Provide support for Odoo ERP system across modules (Sales, Inventory, HR, Accounting).
• - Customize Odoo modules to meet business needs and improve usability.
• - Manage Odoo upgrades, backups, and system security.
• - Train staff on Odoo functionalities and ensure best practices.

• Audited the network infrastructure regularly ensuring compliance with relevant industry standards.
• Streamlined operational processes with automation tools implementation.
• Installed new hardware, resulting in enhanced system capabilities.
• Successfully transitioned company's communication tool from one platform to another without any hitches.
• Maintained network security for optimal data protection.
• Coordinated with IT team for efficient project execution.

• Installed, configured, and maintained servers and core networking devices (Cisco switches, routers) to ensure high performance and reliability.
• Coordinated with vendors and internal teams to deliver projects on time and within budget.
• Developed documentation and network diagrams for all established branches to support Technical Support.

• - Built IT infrastructure for 30+ branches including network, server, and CCTV systems.
• - Led network deployments and ensured connectivity between branches.
• - Installed and configured Cisco switches, routers, and servers.
• - Created full documentation and diagrams for all sites.

• Enhanced security measures with installation of advanced firewall and encryption systems.
• Configured servers using industry best practices to ensure optimal functionality.
• Facilitated smooth communication between different departments by establishing secure intranet connections.
• Maintained broadband networks and Windows servers to support stable operations.
• Worked with systems users to determine areas in need of improvement and gather requirements for updates.
• Backed up data daily to prevent undue information loss and coordinated disaster recovery plans.
• Consulted with network engineering staff to evaluate hardware and software requirements for new system development.
• Developed recommendations for overhauling and updating systems to better meet new demands.
• Managed cloud-based services for system with over 200 users across public and private access points.

• Administered and maintained Microsoft Server Technologies, providing 24x7 support in a fast-paced environment.
• Configured and troubleshot Cisco & HP switches, focusing on VLAN setup and network performance optimization.
• Updating and monitoring Internet users' accounts.
• Providing advice, support and practical assistance to system users via the IT service desk telephone system and remote support software tools.
• Logging and processing support issues via telephone or email whilst ensuring a high level of customer service.
• The update and maintenance of the IT service desk authorised users database.
• Creating and administrating Microsoft Exchange email accounts.
• Administering & designing LANs, WANs internet/intranet, and voice networks.
• Network connectivity troubleshooting, ping, tracert, telnet.
• Forecasting any needed technical improvements.
• Budgeting for and implementing any changes.
• Maintain site licenses for department/organization.
• Produced informative, well-organized presentations to senior management.
• Installed new hardware, resulting in enhanced system capabilities.
• Led server maintenance activities for company systems to keep critical functions operational.
• Tested installations and updates on test servers before deployment to live environments.
• Worked with vendors to evaluate and integrate new hardware and software solutions.
• Managed Linux-based systems to achieve optimal performance and reliability for critical business operations.
• Configured, tested and maintained network equipment.
• Controlled access to computer network, setting up accounts and access levels.
• Researched new networking management techniques and technologies and recommended optimal updates.

• Responsible for diagnosing & resolving hardware, software & end users problems.
• Managing incoming phone calls and mail.
• In-depth knowledge of Microsoft Windows client operating systems, 7,10,11/Windows server & Microsoft Office up to Office 2007.
• Deploying new hardware, server backups & evaluating new software & security risks.
• Maintaining a wide range of computer hardware and software programmers.
• The supervision of the establishment of systems and networks of safety in all the sites for the company.
• Enhanced customer satisfaction with effective and timely resolutions of tech-related matters.
• Delivered 24 and 7 on-call support for urgent system failures.
• Continually updated personal technical skills through industry courses and workshops, enhancing job competency levels.
• Developed a knowledge base of common problems and solutions, improving response time.
• Maintained an excellent track record of meeting SLAs without compromising quality of service delivered.
• Resolved complex technical issues by utilising advanced troubleshooting techniques.
• Supported loading of peripheral equipment with selected materials.
• Organised workspaces for employees with computer, monitors and associated cabling or equipment.
• Followed manufacturing instructions and design specifications when completing repairs.

• Managed and secured company's network systems, ensuring compliance with IT security protocols.
• Maintenance of email and network security systems.
• Administering Network Workstations.
• Firewall administration.
• Responsibility for company IT security.
• Providing telephone and desktop support.
• Carried out new hardware installations and updates, keeping systems functional and secure.
• Followed manufacturing instructions and design specifications when completing repairs.
• Communicated complicated concepts to customers with varying levels of technical understanding in non-patronising manner.
• Delivered 24 and 7 on-call support for urgent system failures.

• Building relationships with clients, technical teams and external contractors.
• Ensuring user notification of maintenance requirements and system availability.
• Maintaining confidentiality with regard to the information being processed and also providing on-the-job training to new department staff members.
• Configuring and managing backup & restore procedures.
• Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
• Scanned systems, diagnosing and correcting equipment failures and performance issues.
• Collaborated with software developers to resolve product bugs and malfunctions.
• Conducted server back-up and recovery operations in line with protocols.