Hassan Abdulrahim
Riyadh
Summary
Driven Retail Manager with more than 5 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Regional Operations Manager
wwwAlmajed4oud.com
02.2023 - Current
- Review KPI (average invoices, number of pieces ), with a review of hourly sales (Rush times) and comparing them to last year and making plans based on sales reports, follow-up implementation of plans, and impact measurement.
- Analyzing product sales (most and least sold, strategic products) to provide them with a focus on Balance of products between exhibitions.
- Focusing on sales growth by directing team and monitoring performance to optimize sales opportunities with Standing at the level of the retreating galleries.
- Follow up on market variables and competitors and their development.
- Holding periodic meetings between departments, especially those concerned with the sales process, such as marketing and purchasing and products.
- Measuring and improving the performance of the work team through evaluation, training, and qualification of cadres, and developing plans and strategies to raise performance indicators and improve the work environment.
- Follow up on recruitment completion based on the recruitment needs plan each month, responsibility for final approval of recruitment.
- Targeting new locations for rent according to the company's strategic vision in its expansion and opening plans.
- Create a potential annual leave plan for the administrative team.
- Follow up on the implementation of loss prevention strategies.
- Created and directed sales training and development courses to enhance team skills and performance.
Account Manager
Https://www.northladder.com/sa
12.2021 - 01.2023
- Grew customer base by identifying needs to deliver relevant product solutions that met client budgets and schedules.
- Presented professional image consistent with company's brand values.
- Built relationships with customers and community to promote long term business growth.
- Shared marketing and advertising expertise with clients to boost retail sales.
- Handle inquiries and requests from customers and address their needs.
- Stay on top of accounts, making sure they receive services that are within their budget and meet their needs.
- Meet regularly with other team members to discuss progress and find new ways to improve business.
- Generate progress reports for clients and senior leaders within the organization.
- Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly.
- Internship or professional experience in a sales or customer service role
- Ability to multitask and juggle several responsibilities simultaneously.
- Strong written and verbal communication skills
- Excellent organizational skills and attention to detail
Regional Services Sales Manager
https://www.extra.com/en-sa/
12.2018 - 12.2021
- Manage the daily sales operations of assigned area to ensure that work processes are implemented as designed and comply with established policies and procedures.
- Manage the preparation of timely and accurate reports to meet company and department requirements.
- Cascade all sales plans and initiatives to all team members accurately and smoothly.
- Manage the activities and work of subordinates and evaluate their performance by providing formal and informal feedback to ensure that all work within a specific area is carried out in an efficient manner and in accordance with set individual targets.
- Provide support to individual stores managers and teams.
- Determine long- and short-term sales goals.
- Plan and execute training among staff members and management.
- Oversee sales and special promotions.
- Creating regional sales plans and quotas in alignment with business objectives
- Evaluating store and individual performances
- Suggest new services/products and innovative sales techniques to increase customer satisfaction.
- Maintain awareness of market trends in the region, understanding forthcoming
- customer initiatives and monitoring local competition.
- Monitor changes affecting supply and demand, tracking market conditions, price trends etc.
- Visiting stores regularly, surveying sales associates and customers, and identifying or resolving urgent issues
- Hold Weekly and monthly meetings with team to agree on action plan, objectives in-line with monthly priorities.
- Forecasted product sales to deliver on KPIs.
Sales Manager
https://www.extra.com/en-sa/
06.2016 - 11.2018
- Managing sales & services on the sales floor every hour with all departments to achieve the target and review the closing ratio & basket size & service attach rate with team leaders and salesmen.
- Read the newsletter, implement tasks related to me, and ensure that all products available in the magazine or newsletter are displayed in places with the distinctive in the store, follow up the print photos, place them with the offers, and share all offers with the team leaders and salesmen.
- Handling customer complaints and trying to solve them as soon as possible; preparing a summary report and developing a plan to be reviewed with the store manager to avoid these complaints in the future.
- Checkup all return invoices in weekly and petty cash & save box.
- Manage merchandise as it should be with team leaders & salesman and ensure all the products are on display & refill products on the floor.
- Managed the out-of-stock by weekly analysis of stock data to know the fast- moving items & sleeping stock & out of stock to request if needed.
Operation Manager
Extra (United Electronics Co.)
12.2013 - 05.2016
- Developer with customer services and team leader on the damaged items and follow up with suppliers to remove any damaged items
- Read the newsletter, and implement tasks related (internal transfer & RTV & awaiting booking/shaping with delivery team & outsourcing & online pickup orders & complete newsletter checklist)
- Controlling the cycle count to check up a weekly schedule with team leaders & inventory coordinator & checking results daily to reduce shrinkage, and preparing the store for the yearly physical count
- Managerial abbreviations weekly warehouse review of all documents (P.O & RTV & transfers) and pending shipments with couriers.
Team leader
Extra (United Electronics Co.)
12.2010 - 12.2013
Team Leader Supervisor
https://www.acer.com/
08.2007 - 10.2010
Education
MBA - Master of Business Administration
International Business Academy
California 2022 - 2024
Bachelor's degree - Information System
Ain Shams University
Cairo2006
Skills
- P&L Profit growth and loss reduction
- Analyzing complaints and improving the level of customer satisfaction service
- Creative, providing new ideas
- Business Development
- Business Planning
- Lead Development
- Team management
- Customer Needs Assessment
- Negotiation skills
- Excel in areas of expertise
- Sales Management
- Microsoft Office
- Account Management
Languages
English
Advanced
C1
Arabic
Certification
- Siebel part complaint Extra (United Electronics Co.) Jan 2019 - Sep 2019
- Lead to Succeed Extra (United Electronics Co.) / Jan 2018
- Mega sales Planning Extra (United Electronics Co.) / Oct 2018
- Siebel & RMS & SIM & BI Publisher Extra (United Electronics Co.) / May 2016
- How to handle damaged items, replacement, and returns with suppliers Extra (United Electronics Co.)/ Jan 2013
- Customer first G.U.E.S.T Extra / Jul 2010 - Jul 2011
- Oracle training and working system Extra (United Electronics Co.) / Aug 2011 - Aug 2011
Timeline
Regional Operations Manager
wwwAlmajed4oud.com
02.2023 - Current
MBA - Master of Business Administration
International Business Academy
09.2022 - 03.2024
Account Manager
Https://www.northladder.com/sa
12.2021 - 01.2023
Regional Services Sales Manager
https://www.extra.com/en-sa/
12.2018 - 12.2021
Sales Manager
https://www.extra.com/en-sa/
06.2016 - 11.2018
Operation Manager
Extra (United Electronics Co.)
12.2013 - 05.2016
Team leader
Extra (United Electronics Co.)
12.2010 - 12.2013
Team Leader Supervisor
https://www.acer.com/
08.2007 - 10.2010
Bachelor's degree - Information System
Ain Shams University
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