Hassan Agamy

• Overseeing Daily Operations: Ensure smooth functioning of all hotel departments, including front office, housekeeping, food and beverage, and maintenance.

• Guest Satisfaction: Monitor guest feedback, address complaints, and enhance customer experience.

• Staff Management: Supervise, train, and support employees to maintain service quality and operational efficiency.

• Financial Oversight: Assist in budgeting, cost control, and revenue management to optimize profitability.

• Compliance & Safety: Ensure adherence to health, safety, and hygiene regulations, as well as company policies.

• Inventory & Supplies Management: Monitor stock levels and coordinate with suppliers for timely procurement.

• Coordination with Other Departments: Work closely with sales, marketing, and administration to achieve business goals.

• Quality Control: Maintain service standards, conduct audits, and implement improvements as needed.

• Crisis Management: Handle emergencies, resolve conflicts, and ensure the hotel operates efficiently under pressure.

• Led the planning, coordination, and execution of promotional events aimed at showcasing the bank's diverse products and services, ensuring high engagement and brand awareness
• Managed end-to-end logistics for events held at prestigious venues such as malls, hotels, and large corporate offices, ensuring seamless operations and high-quality experiences for clients and customers
• Negotiated and finalized contracts with venue owners, event agencies, and service providers to organize large-scale events and campaigns, always ensuring adherence to budget and timelines
• Collaborated with internal marketing and sales teams to align event strategies with broader business goals, enhancing cross-functional synergy and driving customer acquisition
• Developed and maintained relationships with key external partners, including mall managers, hotel executives, and business leaders, to ensure long-term successful collaborations for future events
• Created and managed event marketing materials, presentations, and digital content to effectively communicate the bank's services to target audiences
• Monitored event performance and customer feedback, providing insights and recommendations for future improvements
• Developed and implemented sales strategies resulting in a 20% increase in credit card and loan sales over the fiscal year
• Built strong relationships with high-net-worth clients, leading to a 30% improvement in client retention rates and increased repeat business
• Analyzed customer behavior and financial needs, providing tailored financial solutions that exceeded monthly sales targets by 15%
• Cross-promoted banking products including credit cards, personal loans, and mortgages, contributing to a 25% increase in product penetration during the first six months
• Conducted training and educational sessions for customers on new products, resulting in a 10% increase in product awareness and client onboarding
• Maintained accurate records of customer interactions and feedback, ensuring a high level of customer satisfaction and service improvement through continuous enhancement initiatives
• Collaborated with the marketing team to create promotional campaigns that resulted in increased customer engagement and raised the number of qualified leads by 20%
• Was recognized by the bank for outstanding performance and achieving the highest sales targets, placing me among the top-performing teams within the bank

• Company Overview: Five stars Hotel Egypt
• Managed Daily Operations: Oversaw the daily operations of the resort, including guest services and maintenance, ensuring an exceptional experience for guests at all times
• Guest Complaint Resolution: Addressed guest complaints promptly and effectively, improving customer satisfaction and loyalty to the resort
• Organized Special Events: Planned and organized special events, including weddings and corporate conferences, ensuring high-quality service and excellent vendor coordination
• Staff Supervision and Goal Setting: Managed and trained staff, set performance goals, and enforced policies to ensure a safe and welcoming environment
• VIP Client Management: Personally followed up with VIP guests from booking to departure, ensuring a personalized and exceptional experience
• Staff Training and Development: Trained staff on hospitality standards, focusing on customer service and interpersonal skills to enhance the guest experience
• Cross-Department Coordination: Worked closely with sales, maintenance, and guest services teams to ensure smooth operations and meet the resort's objectives for guest satisfaction and growth
• Five stars Hotel Egypt

• Company Overview: Egypt
• Daily Cash Management & Transaction Processing: Efficiently handled high volumes of customer transactions, including deposits, withdrawals, transfers, and foreign exchange
• Ensured accuracy and compliance with banking regulations
• Managed cash tills and performed daily balancing, ensuring all transactions were recorded properly and any discrepancies were immediately addressed
• Cash Drawer Reconciliation & Till Closure: Performed daily reconciliation of the cash drawer, ensuring proper balance between physical cash and transaction records
• Coordinated the closing of tills at the end of each shift, ensuring all discrepancies were resolved and proper documentation was filed according to the bank's policy
• Account Opening & Maintenance: Assisted clients in opening and managing various types of accounts, including savings, checking, and fixed deposits
• Provided comprehensive guidance on account features, fees, and benefits to ensure customers selected the best products for their needs
• Also managed account upgrades and account closures as needed
• Customer Service Excellence: Delivered high-quality customer service, addressing inquiries, resolving complaints, and providing personalized financial solutions
• Ensured that customers' needs were met promptly and professionally, fostering long-term customer relationships and ensuring high customer satisfaction
• Product Promotion & Cross-Selling: Actively promoted and cross-sold bank products, including savings accounts, current accounts, certificates of deposit, and personal loans
• Worked closely with the sales team to achieve individual and branch sales targets, driving growth in new accounts and increasing product penetration
• Compliance & Regulatory Adherence: Ensured all banking activities, including account openings, transactions, and compliance with anti-money laundering (AML) regulations, were performed in accordance with the bank's internal policies and legal requirements
• Regularly conducted KYC (Know Your Customer) checks and adhered to all security protocols
• Customer Account Consultation: Provided tailored advice to clients regarding their banking needs and financial planning, helping them select the right products such as savings plans, fixed deposits, and investment opportunities
• Conducted in-depth consultations to identify customer goals and provide personalized solutions
• Team Collaboration & Support: Collaborated with team members to optimize branch operations and improve overall service efficiency
• Assisted colleagues with complex customer issues and provided training to junior staff on operational procedures and best practices
• Continuous Improvement: Continuously identified opportunities for improving customer experience and operational efficiency, suggesting improvements to management based on client feedback and operational observations
• Egypt