Hassan Ahmed
riyadh,Saudi Arabia
Summary
Dedicated team player with keen interest in Information Technology. Possesses strong problem-solving skills and collaborative mindset. Aims to contribute to innovative IT projects and drive technological progress.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Technical support representative
Ministry of oil and gas
Riyadh, Riyadh Region
2017.10 - 2018.10
- Provided technical guidance to ensure smooth operations
- Network maintenance
- Implementation Data Center
- CCTV Installation
- Fostered positive client relationships through excellent communication skills.
- Maintained detailed records of reported faults and their solutions.
Sales and customer service representative
Dunkin Donuts
Riyadh, Riyadh Region
2023.08 - Current
- Identified potential sales leads using market research strategies.
- Resolved customer complaints, ensuring their satisfaction with products or services.
- Implemented customer follow up to uphold service standards.
- Set appointments with field teams to carry out service changes or deliver new products.
- Completed thorough documentation in [Software] for each enquiry.
Data entry clerk
Public Service Corporation
Hail, Saudi Arabia
2022.04 - 2023.04
- Enhanced customer satisfaction with quick resolution of data-related queries.
- Maintained accurate data entry by diligently inputting information from various sources.
- Organised, sorted and verified input data against original documents.
Education
Bachelor of Technology - Information Technology
Future University
Sudan, Khartoum 2012.11 - 2016.04
Skills
- Microsoft office suite proficiency
- Technical support provision
- Inventory control
- Technical reporting
Languages
Arabic
Native
English
Fluent
Certification
CCNA Certification from Aptach (India)
MCSA Certification from Zoom (India)
ICDL Certification
Seven Months Course In English From Vision Institute (Sudan)
Timeline
Sales and customer service representative
Dunkin Donuts
2023.08 - Current
Data entry clerk
Public Service Corporation
2022.04 - 2023.04
Technical support representative
Ministry of oil and gas
2017.10 - 2018.10
Bachelor of Technology - Information Technology
Future University
2012.11 - 2016.04