Hassan Alghamdi
Riyadh,Riyadh Region
Summary
Results-driven professional specializing in complex customer issue resolution and customer experience enhancement. Proven track record of achieving business goals through efficient organization and teamwork. Committed to delivering exceptional customer satisfaction with experience in sales and cabin crew operations.
Overview
12
12
years of professional experience
Work history
Flight attendant
Saudia Airlines
Riyadh, Riyadh Region
04.2022 - Current
- Coordinated effectively with other cabin crew members for seamless service execution during flights.
- Performed first aid procedures when necessary to safeguard passenger health on board.
- Facilitated smooth boarding and deboarding processes, maintaining punctuality and orderliness.
- Ensured passenger comfort through efficient meal and drink services.
- Demonstrated ability to remain calm and composed under pressure by dealing with difficult passengers effectively.
- Adhered strictly to airline regulations and guidelines, ensuring compliance at all times during job performance.
- Updated passengers about travel details like weather conditions or flight delays promptly, fostering trust and transparency in communication.
- Maintained clean cabin environment to ensure passenger comfort during flight journey.
- Met passengers at entrance, verified tickets and directed individuals to locations.
- Provided blankets and pillows for improved passenger comfort.
- Delivered arrival announcements, providing passengers with updated local time, weather conditions, and relevant flight information.
NDT technician
Saudi K-KEM
Jubail, Eastern Province
01.2021 - 02.2022
- Conducted tests to evaluate parts for acceptance or rejection.
- Identified critical defects to prevent potential failure or accidents.
- Conducted ultrasonic inspection with precision and accuracy.
- Maintained high standards whilst conducting dye penetrant tests.
- Performed radiographic testing, resulting in detection of hidden flaws.
- Performed and interpreted ultrasonic measuring on parts to determine thickness.
Labor supervisor
Industry Wheel Limited Company
Jubail, Eastern Province
09.2018 - 02.2020
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Completed customer orders with speed and accuracy.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Oversaw daily operations to achieve high productivity levels.
NDT Inspector
BISCO Saudi Inc.
Jubail, Eastern Province
01.2018 - 05.2018
Government Relations Officer
Expectation Line Establishment
Jubail, Eastern Province
04.2016 - 09.2017
Government relations officer
Alsarh Alalami Establishment
Jubail, Eastern Province
04.2015 - 04.2016
Sales representative
Sun and sand sport
Jubail, Eastern Province
03.2014 - 08.2014
- Optimised sales presentations using persuasive communication techniques.
- Developed comprehensive knowledge of product offerings to facilitate customer decisions.
- Fostered strong customer relationships through exceptional service.
- Maintained thorough records of all sales activities to ensure transparency.
- Resolved customer concerns promptly to maintain satisfaction.
- Collected and processed payments.
Education
Non-Destructive testing and evaluation Engineering technology
Jubail industrial college
Jubail Skills
- Composure under stress
- Resilience in emergencies
- Customer service excellence
- Compassionate communication
- Team collaboration
- Customer satisfaction assurance
- Detail orientation and accuracy
Languages
Arabic
Native
English
Fluent
Timeline
Flight attendant
Saudia Airlines
04.2022 - Current
NDT technician
Saudi K-KEM
01.2021 - 02.2022
Labor supervisor
Industry Wheel Limited Company
09.2018 - 02.2020
NDT Inspector
BISCO Saudi Inc.
01.2018 - 05.2018
Government Relations Officer
Expectation Line Establishment
04.2016 - 09.2017
Government relations officer
Alsarh Alalami Establishment
04.2015 - 04.2016
Sales representative
Sun and sand sport
03.2014 - 08.2014
Non-Destructive testing and evaluation Engineering technology
Jubail industrial college