Hassan A. Aljaroudi
Al-Qatif
Summary
IT Technician with more than 1 year of experience in software and hardware maintenance and repair for PCs. System checks and troubleshooting, Advanced troubleshot Virus and spyware & cracked software removal, Computer diagnostics and repair Hardware support and troubleshooting.
Overview
4
4
years of professional experience
Work History
IT Support Intern
Al-Jeraisy/KFUPM
Dhahran
03.2025 - Current
- • Configured and managed a Linux-based environment to integrate systems within the university’s domain• Achieved a personal milestone by successfully joining a Linux machine to the university domain, demonstrating advanced troubleshooting and system administration skills• Improved system compatibility and centralized access for users within the campus network
OS Imaging Technician
Al-Jeraisy/KFUPM
Al-Qatif
03.2022 - Current
- • Performed OS imaging to create a standardized image of the operating system and applications for deployment across multiple devices• Applied this method to update and reconfigure a cafeteria computer with new developments, then captured a complete system image and successfully deployed it to other machines
Service Desk Agent
Al-Jeraisy/KFUPM
Al-Qatif
03.2022 - Current
- • Provided support as a Service Desk Agent by assisting users with technical issues related to software, hardware, and networking systems• Responsible for troubleshooting technical problems, offering guidance on the use of systems and applications, and ensuring timely and effective issue resolution
Technical Support - Training
Al-Jeraisy/KFUPM
Al-Qatif
06.2021 - 08.2021
- • As a technical support trainee, I am learning to troubleshoot and assist in resolving a wide range of technical issues related to software, hardware, and networking• I have a strong background in computer science and information technology, and I am developing my skills in diagnosing and resolving complex technical problems in a timely and efficient manner• I am adept at communicating technical concepts to non-technical users, and I am committed to delivering exceptional customer service and support
Education
Computer & Information Technology -
Dammam Community College
Dammam, Saudi ArabiaSkills
- Hardware Services
- Hardware Maintenance
- Microsoft Office
- Data Analysis
- Website Optimization
- Database Builder (SQL)
- Operating System Imaging
- System administration
Projects
Windows Server, Created an internal server using Windows Server., Created a website and connected it to my local server., Ensured that the site is fully functional with the server and troubleshoot errors., 01/01/20, 12/31/21 Web Programmer, Designed, implemented, and monitored web pages and sites for continuous improvement., Oversaw troubleshooting of technical issues to solve problems within a reasonable time frame., Reviewed code to validate structures, assess security and verify compatibility., 01/01/19, 12/31/20 Website Developer, Represented the team at meetings with executives to discuss project goals and milestones., Designed, implemented, and monitored web pages and sites for continuous improvement., 01/01/19, 12/31/20
Languages
- Arabic, Expert
- English, Fluent
Languages
English
Advanced
C1
Arabic
Proficient
C2
Timeline
IT Support Intern
Al-Jeraisy/KFUPM
03.2025 - Current
OS Imaging Technician
Al-Jeraisy/KFUPM
03.2022 - Current
Service Desk Agent
Al-Jeraisy/KFUPM
03.2022 - Current
Technical Support - Training
Al-Jeraisy/KFUPM
06.2021 - 08.2021
Computer & Information Technology -
Dammam Community College