HASSAN ALJAIZANI
RIYADH,RIYADH
Summary
Dedicated IT support engineering with 4 years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.
Overview
3
3
years of professional experience
4046
4046
years of post-secondary education
Work History
IT support engineer
SAMI Advanced Electronics(MOFA Project)
Riyadh, Riyadh Region
06.2022 - Current
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Installed new software for users and monitored version and patch update requirements.
- Monitored and performed hardware and software upgrades to network servers, including operating systems and applications.
- Troubleshot network issues and provided rapid solutions to limit downtime
- Answered user questions about hardware and software operation to help resolve problems.
- Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
- Provided smooth communications by configuring LAN technology, wireless access points and controllers.
- Organised workspaces for employees with computer, monitors and associated cabling or equipment.
- Tracked computer system and network performance to identify root causes of issues.
- Supported various operating systems and server technologies.
- Followed technical documentation for accurate installation, maintenance and repair work.
- Set administration, usage and disaster recovery policies to best maintain network performance.
- Guided and assisted users with technical issues, improving network performance and usability.
- Secured network systems by establishing and enforcing access control policies.
- Troubleshot network issues and provided rapid solutions to limit downtime.
IT support technician
STC SOULTION (MOFA Project)
Riyadh, Riyadh Region
06.2021 - 03.2022
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Prepared equipment for staff use, installing cables, operating systems, and software.
- Completed investigations to check on reported errors, reproduce problems and trace faults.
- Installed new software for users and monitored version and patch update requirements.
- Followed technical documentation for accurate installation, maintenance and repair work.
- Answered user questions about hardware and software operation to help resolve problems.
IT support technician
Middle East African Technology Group (MOE Project)
Riyadh, Riyadh Region
05.2021 - 06.2021
Education
Diploma - Specialization in computer technical support
Technical and Vocational Training Corporation.
Riyadh, Riyadh Region /2018 - 04.2021
Bachelor - Network System Engineering
Technical and Vocational Training Corporation.
Riyadh, Riyadh Region /2022 - 02.2024
Skills
- Multidisciplinary teamwork
- Data Entry
- Process Improvement
- High-value project management
- Networking
- Office 365
- Remote access technology
- Eset smart antivirus server
- Active Directory
- Backup tools
- Network troubleshooting
- Application support
- MS Exchange
- Windows Server
- Hardware support
- Vmware
- Security technologies
- Equipment diagnostics
- Switching protocols
- Process development
- Data network technology
- Troubleshooting network issues
- Network engineering
- Network configuration
- Technical infrastructure migration
- Written and oral communication
- Customer communication
- Infrastructure planning and design
- Troubleshooting proficiency
- Call centre experience
- Adaptable
- Hardware upgrades
- Effective communicator
- Customer support needs assessment
- Desktop support
- Skilled in TCP/IP and WAN
- Technical leadership
- Technical issues analysis
- LAN aptitude
- Technical documents comprehension
- Customer service expert
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Languages
English
Beginner
References
References available upon request.
Timeline
IT support engineer
SAMI Advanced Electronics(MOFA Project)
06.2022 - Current
IT support technician
STC SOULTION (MOFA Project)
06.2021 - 03.2022
IT support technician
Middle East African Technology Group (MOE Project)
05.2021 - 06.2021
Diploma - Specialization in computer technical support
Technical and Vocational Training Corporation.
/2018 - 04.2021
Bachelor - Network System Engineering
Technical and Vocational Training Corporation.
/2022 - 02.2024
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