Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Certification
References
Timeline
Hassan Alsaba

Hassan Alsaba

Qatif ,Saudi Arabia

Summary

Dynamic and results-driven professional with proven expertise in customer relationship management, inventory and supply chain operations, and strategic planning. Adept at leading teams, optimizing workflows, and driving business growth through data analysis, process improvement, and effective supplier negotiation. Skilled in digital marketing, financial accuracy, and IT troubleshooting, with a strong track record of enhancing operational efficiency, fostering cross-functional collaboration, and achieving organizational objectives.

Overview

17
17
years of professional experience
1
1
Certification

Work history

Small business owner

Trading
Al Qatif, Eastern Province
11.2009 - Current
  • Launched and managed a private retail business, overseeing daily operations, inventory, and customer service.
  • Handled purchasing, vendor negotiations, and stock control to ensure product availability.
  • Managed all sales transactions (cash, card, online), maintaining financial accuracy and daily reporting.
  • Provided exceptional customer service, building a loyal customer base and increasing retention.
  • Marketed products through social media platforms and local channels to boost visibility and drive sales.
  • Tracked expenses, revenues, and profit margins to ensure financial sustainability.
  • Responded to customer inquiries, handled complaints, and ensured overall satisfaction.
  • Trained part-time staff (if applicable) and maintained quality standards in service and presentation.
  • Ensured compliance with local business regulations and sales tax requirements.

Supply network operation coordinator

Procter & Gamble
Khobar, Eastern Province
01.2022 - 10.2024
  • Coordinated daily supply chain operations to ensure smooth and efficient workflow across departments.
  • Implemented strategic process improvements, enhancing speed, scalability, and operational efficiency.
  • Fostered cross-functional collaboration between procurement, logistics, and inventory teams.
  • Improved accuracy of reporting systems, enabling data-driven decisions by supply chain leadership.
  • Oversaw stock control and inventory processes, reducing discrepancies and minimising waste.
  • Accelerated turnaround times through workflow automation and system optimisation.
  • Maintained streamlined communication across the supply network to prevent delays and misalignment.

Data Entry Operator

Abudawood Group
Dammam, Eastern Province
02.2016 - 12.2021
  • Automated repetitive tasks using software tools, significantly improving efficiency.
  • Completed training on new software platforms, enabling quick and effective adaptation.
  • Ensured adherence to company protocols when handling proprietary and sensitive information.
  • Executed high-volume data entry tasks with accuracy and timeliness.
  • Optimised database management systems to streamline business operations.
  • Maintained full compliance with data protection regulations regarding customer information.
  • Created professional documents and clear communications using Microsoft Word and other tools.
  • Delivered excellent customer service, contributing to increased satisfaction levels.
  • Provided on-set logistics support to ensure smooth filming operations.
  • Coordinated logistics for timely resource delivery during critical missions.

Team leader

CCE Contracting & Construction Enterprises
Al Jubayl, Eastern Province
01.2014 - 01.2016
  • Led project coordination, ensuring timely and successful delivery.
  • Streamlined workflows to boost process efficiency and reduce delays.
  • Negotiated positive outcomes in high-pressure situations, showcasing strong problem-solving skills.
  • Monitored daily operations while significantly reducing operational costs.
  • Delivered comprehensive onboarding training, reducing the learning curve for new hires.
  • Strengthened team cohesion by initiating regular feedback and recognition sessions.
  • Resolved employee grievances professionally, minimizing workplace conflicts.
  • Prioritized and delegated tasks effectively to optimize team productivity.
  • Fostered a culture of open communication, contributing to a positive and inclusive work environment.
  • Developed actionable plans to achieve business objectives within set deadlines.

Cashier (Part-Time)

Panda Retail Company – Savola Group
Khobar, Eastern Province
09.2014 - 03.2015
  • Handled daily cash and card transactions with accuracy, ensuring compliance with store procedures.
  • Maintained balanced cash drawer and performed end-of-shift reconciliation.
  • Processed customer purchases quickly and efficiently, supporting a smooth checkout experience.
  • Responded to customer inquiries and escalated unresolved issues to supervisors when necessary.
  • Ensured adherence to company policies while maintaining high standards of service.
  • Supported inventory checks and reported discrepancies to the finance supervisor.
  • Followed security protocols when handling sensitive financial data or high-value transactions.

Customer Service Agent

Panda Retail Company – Savola Group
Dammam, Eastern Province
03.2010 - 01.2014
  • Supervised cashier team operations, ensuring accurate and efficient transaction processing.
  • Monitored all cash and card transactions, promptly resolving discrepancies to maintain financial integrity.
  • Trained and evaluated new cashiers, enhancing team performance and customer service standards.
  • Prepared and submitted daily cash reports to the finance department, supporting financial accuracy.
  • Welcomed customers professionally and addressed inquiries with clarity and efficiency.
  • Handled complaints with a solution-focused approach, ensuring high customer satisfaction.
  • Communicated store promotions, product details, and policies clearly to customers.
  • Coordinated with internal departments to ensure seamless service and quick issue resolution.
  • Collected and analyzed customer feedback, reporting key insights to management for service improvement.

Ticket issuing clerk

Seera Group
Khobar, Eastern Province
08.2008 - 10.2009
  • Assisted customers in booking flights through global distribution systems (GDS) such as Amadeus, Galileo, and Sabre.
  • Issued airline tickets and managed modifications, including cancellations and rebookings.
  • Provided up-to-date information regarding flight schedules, fare rules, and airline policies.
  • Communicated with airline partners to confirm reservations and ensure seat availability.
  • Resolved customer issues related to ticketing with professionalism and efficiency.
  • Processed payments accurately and maintained records of financial transactions.
  • Maintained high levels of customer service while adhering to company guidelines and standards.

Education

GED - high school

high school , Al Qatif, Eastern Province
09.2005 - 07.2007

Bachelor of Business Administration - Business Administration

Arab Open University, Dammam
09.2024 -

Skills

  • Customer Relationship Management (CRM)
  • Inventory & Supply Chain Management
  • Team Leadership & People Management
  • Sales & Upselling Techniques
  • Problem-Solving & Conflict Resolution
  • Time Management & Task Prioritization
  • Process Improvement & Workflow Optimization
  • Data Analysis & Reporting
  • Digital Marketing & Social Media Advertising
  • Bookkeeping & Financial Accuracy
  • IT Troubleshooting & MS Office Proficiency
  • Supplier Negotiation & Order Management
  • Strategic Planning & Business Development
  • Excellent Communication & Teamwork

Languages

Arabic
Native
English
Intermediate

Affiliations

  • Hobbies & Interests
  • Continuous learning and self-development through online courses and industry articles
  • Problem-solving games and brain training activities (e.g., puzzles, strategy games)
  • Volunteering and community engagement
  • Traveling and exploring different cultures
  • Fitness activities such as walking, cycling, and gym workouts
  • Digital content creation and social media marketing trends
  • Reading books on business, leadership, and personal development

Certification

  • · CISCP (Certified International Supply Chain Professional) JAN 2025
  • · CISCM (Certified International Supply Chain Manager) JAN 2025
  • · CILT Level 3 (Certified – A professional qualification in logistics and transport covering supply chain and operations management.) FEB 2025

References

References available upon request.

Timeline

Arab Open University - Bachelor of Business Administration, Business Administration
09.2024 -
Supply network operation coordinator - Procter & Gamble
01.2022 - 10.2024
Data Entry Operator - Abudawood Group
02.2016 - 12.2021
Cashier (Part-Time) - Panda Retail Company – Savola Group
09.2014 - 03.2015
Team leader - CCE Contracting & Construction Enterprises
01.2014 - 01.2016
Customer Service Agent - Panda Retail Company – Savola Group
03.2010 - 01.2014
Small business owner - Trading
11.2009 - Current
Ticket issuing clerk - Seera Group
08.2008 - 10.2009
high school - GED, high school
09.2005 - 07.2007

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Hassan Alsaba