Hassan Alsaihati
Riyadh
Summary
Strategic leader with extensive experience in business development and team management. Specialises in tender and RFP management, negotiation, and compliance. Excels in client relationship and project management, focusing on process design and SOPs. Delivers innovative solutions that enhance organisational success.
Overview
16
16
years of professional experience
Work history
Vice President – Employee Benefits
ACE Gallagher Arabia Broker
2026.07 - 2026.07
- Define and execute EB strategy to grow revenue and improve retention across corporate and public-sector clients.
- Lead the full KSA Employee Benefits portfolio: renewals, new business, prospecting, RFPs, and mega tenders (governmental and non-governmental).
- Lead tender responses, pricing strategy, and negotiation for large-scale accounts; coordinate actuarial, sales, legal, and operations teams.
- Restructured EB department by authoring job descriptions and implementing SOPs for all roles, enhancing operational efficiency.
- Strengthened compliance frameworks and controls across underwriting, claims liaison, and client servicing, ensuring regulatory adherence.
- Mentored department leads while implementing performance metrics and continuous improvement programs, fostering leadership development.
- Acting Vice President: Jul 2025 – Jun 2026
- Guided organisational development with structured performance management systems.
Assistant Vice President – Employee Benefits
ACE Gallagher Arabia Broker
2023.07 - 2026.06
- Managed end-to-end EB operations for assigned portfolios, enhancing client retention and securing profitable renewals.
- Delivered client presentations and negotiated commercial terms for mid-to-large accounts.
- Led preparation and submission of RFPs and tender responses; coordinated pricing and documentation, engaging stakeholders effectively.
- Collaborated with compliance and actuarial teams to ensure accurate pricing and regulatory adherence.
- Streamlined process improvements and contributed to rollout of SOPs and role descriptions across EB function.
Unit Head – Medical
ACE Gallagher Arabia Broker
2021.02 - 2023.06
- Trained and developed medical team, improving technical skills and service delivery standards.
- Enhanced daily workflows and implemented permanent solutions for recurring operational issues.
- Increased department portfolio and enhanced client retention through targeted engagement and product adjustments.
- Maintained strong partner relationships while executing cross-sell initiatives, enhancing client satisfaction.
Field Forces & Customer Care Operation
Total Care Saudi – TPA
2019.10 - 2021.02
- Managed customer operations and resolved issues to enhance provider relationships.
- Established KPIs and conducted regular training, fostering improved service quality.
- Designed and implemented ENAYA system for HUJ & UMRAH operations, streamlining processes.
Account Manager
Tawuniya Insurance Company
2010.02 - 2019.10
- Managed key accounts, achieved cross-sell targets, developed regional business plans to enhance client engagement.
- Coordinated with SBUs to deliver tailored insurance solutions, providing after-sales support to ensure client satisfaction.
- Facilitated training sessions to upskill junior team members.
- Delivered presentations to potential clients, securing new business partnerships.
- Implemented customer service policies, enhancing client experience.
Education
Diploma in Hospital Administration -
Institute of Puplic Admistaration
Riyadh02.2009
Skills
- Employee benefits strategy
- Compliance Management
- Tender management
- Business Development
- Client management
- Project Management
- Strategic Planning
- Process design
- Negotiation
- Team Leadership
Languages
Arabic: Native
English: Fluent
Russian: Basic
Interests
Technology, Travel, Sport
Timeline
Vice President – Employee Benefits
ACE Gallagher Arabia Broker
2026.07 - 2026.07
Assistant Vice President – Employee Benefits
ACE Gallagher Arabia Broker
2023.07 - 2026.06
Unit Head – Medical
ACE Gallagher Arabia Broker
2021.02 - 2023.06
Field Forces & Customer Care Operation
Total Care Saudi – TPA
2019.10 - 2021.02
Account Manager
Tawuniya Insurance Company
2010.02 - 2019.10
Diploma in Hospital Administration -
Institute of Puplic Admistaration