Leadership
HASSAN ALSALEH
HR & PR Professional
Jubail Industrial City
Summary
Passionate and tireless Human Resources & Public Relations Professional with over 11 years of leading-edge human relations experience for various industries. Engaging and dynamic communicator devoted to building skilled and productive workforces resulting in unprecedented company success. Revitalizes performance management systems and staff training operations with keen focus on deploying technical advances to transform HR systems & utilizing interpersonal skills, excellent time management and problem-solving skills to increase organizational effectiveness.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
2
2
Languages
13
13
Certificates
Work History
HR & PUBLIC RELATIONS MANAGER
ALSudais Logistic
Dammam
02.2021 - Current
- Implemented behavioral performance management system to define expectations and identify areas for improvement.
- Maintained documentation for facility compliance and employee health.
- Led and directed work of HR team members and handled hiring, training and termination.
- Aligned departments with organizational processes, implementing HR directives accordingly.
- Reviewed and responded to urgent HR-related escalations.
- Maintained open-door policy to encourage employee communication and conflict resolution.
- Made recommendations for corrective action in employees with performance issues.
- Facilitated new-hire onboarding processes, generating offer letters and processing background checks.
- Recruited and hired key leadership positions to strengthen management team.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution and employee accountability.
- Drafted, edited and implemented safety protocols to reduce and mitigate workplace incidents.
- Maintained and developed job descriptions, onboarding handbooks and training programs.
- Selected insurance, disability and workers' compensation programs to meet employee needs. HR RELATED ACHIEVED TRANSFORMATION GOALS:
- CREATE COMPANY DEPARTMENTS HIERARCHY
- MAINTAIN MANPOWER STABILITY AFTER COVID-19 BUSINESS EFFECT.
- CREATE & SAT COMPANY HR / SAFETY / … POLICY.
- CREATE SALARY SCALE FOR EMPLOYEES TO ENSURE EMPLOYEES ENCOURAGEMENT & WORK EFFICIENCY.
- SUPPLY SAUDI/NON-SAUDI TALENTED MANPOWER.
- ROTATE/ REDUCE UN CAPABLE MANPOWER, SAVING 150K+ SR/YEARLY.
- TRAINING FOR OLD/NEW EMPLOYEES ON (WORK OPERATION – SAFETY – POLICY – SOFT SKILLS…ETC.).
- SOLVE LABOR OFFICE ISSUES (EMPLOYEES CLAIMS – VACATIONS – FINAL EXIT – VISAS… ETC.)
PUBLIC RELATIONS ACHIEVED TRANSFORMATION GOALS: - EFFECTIVE COMMUNICATION WITH OLD CUSTOMERS & RE-BUILD THE RELATIONS.
- RE – DESIGN COMPANY PROFILE.
- REPRESENT & TRANSLATE BUSSINESS MEETINGS WITH MAJOR CUSTOMERS.
- MEET/NEGOTIATE/SOLVE CUSTOMERS' INQUIRIES.
- FOLLOW UP WITH CUSTOMERS OLD INVOICES & MANAGED TO BRING 300K+ SR COLLECTION.
HR/ EXECUTIVE ADMIN / EXECUTIVE SEC / MR & PR
NON-WOVEN GEOTEXTILE & STAPLE FIBERS FACTORY COMPANY (TEXOFIB)
JUBAIL INDUSTRIAL CITY
06.2016 - 07.2020
- Identified issues, analyzed information and provided solutions to problems.
- Applied to daily tasks to improve efficiency and productivity.
- Handled daily calls to address customer inquiries and concerns.
- Used coordination and planning skills to achieve results according to schedule.
- Developed and maintained courteous and effective working relationships.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- PREPARES EXECUTIVE PRESENTATIONS & REPORTS BY COLLECTING AND ANALYZING INFORMATION FROM DEPARTMENT'S HEADS.
- FOLLOW UP WITH CEO DIRECTIONS TO DEPARTMENTS HEADS & OTHERS MAKING SURE PLANS GOING AS SCHEDULED.
- ACT AS THE POINT OF CONTACT BETWEEN THE EXECUTIVES AND INTERNAL/EXTERNAL IMPORTANT CLIENTS.
- PREPARING HR (BUDGET, STRATEGY, & RETENTION REPORT).
- CREATE & IMPLEMENT NEW IDEAS WITH MINIMUM BUDGET THAT CAN INCREASE EMPLOYEES WORK PRODUCTIVITIES.
- WORK ON DEPARTMENTS PROCEDURES TO MEET ISO STANDARDS BY LEADING INTERNAL AUDIT TEAM & PREPARING ALL NECESSARY COMPANY DOCUMENTS DURING ISO SURVEILLANCE AUDIT BY SGS COMPANY.
- SUPPORT IN GETTING PRODUCT CE QUALITY CERTIFICATION AS PER EUROPEAN STANDARDS.
- PREPARE EMPLOLYEES PAYROLL / VACATIONS PLANS, EXIT REENTRY & FINAL EXIT FOR ALL COMPANY EMPLOYEES IN ACCORDANCE WITH ACCOUNTING.
- DEVELOPING A MEDIA RELATIONS STRATEGY, LOOKING FOR BEST PLACEMENTS IN PRINT, BROADCAST AND ONLINE SOCIAL MEDIA.
- REVIEW EXISTING POLICIES AND MEASURES AND UPDATE ACCORDING TO LEGISLATION.
- SUPPORT THE DEVELOPMENT OF OHS POLICIES AND PROGRAMS & PROVIDE TRAINING TO EMPLOYEES & EXECUTIVES.
- POINT OF CONTACT WITH GOV. SECTORS, SABIC, ARAMCO, RCJY, MARAFIQ, SADARA, AND SEC ASSURING COMPLYING WITH REGULATIONS.
ADMIN & PROJECTS SUPPORT OFFICER
YOKOGAWA SERVICES SAUDI ARABIA
Jubail, Khobar, Manama
07.2010 - 05.2016
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Oversaw successful planning and execution of staff meetings, parties and events.
- Help & support Admin/HR manager in Interpreting and advising on employment law.
- Take care of all necessary Admin building requirements.
- Dealing closely with Saudi Labor office for any case related to employees.
- Provide accommodation & transportation for current / new employees.
- Organize employee's information & related official documents.
- Maintaining Security procedure & personal. - Welcoming company guests & providing all necessary requirements.
PUBLIC & GOVERNMENT RELATIONS OFFICER
YOKOGAWA SERVICES SAUDI ARABIA
Jubail, Khobar, Manama
02.2007 - 07.2010
- Created media kits and utilized promotional materials to meet specific strategic initiatives.
- Provided administrative support to senior team members.
- Helped plan and execute private, company and client events.
- Used Microsoft Word and other software tools to create documents and other communications.
- Prepare & organize within the company team participation in exhibitions (SABIC STM, KFUPM)
- Dealing with all Government offices related to company operations.
- Finalized part of company shipments throw seaports & airports in short time.
- Getting all approvals & certificates as vendor for SAGIA, Royal Commission, SABIC, ARAMCO, KFIP and others
Customer Services Officer
Arab National Bank
Riyadh, Jubail
10.2005 - 02.2007
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Effectively communicated with customers about account changes, new bank products or services and potential account upgrades.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Dealing with daily customer services providing high quality, fast & efficient services.
- Opening & re- opening bank accounts & issuing credit cards & loans.
Education
High School Diploma -
Um ALQura High School
Jubail Industrial City, KSA 03.2001 - 01.2003
Skills
HR policies
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Many want to communicate ideas, few have the courage to speak in front of others
Hassan ALSaleh
Certification
Human resource management applications in organizations
Interests
Communication skills
Problem solving
Company policies
Employees’ relations
Creative ideas
Customer satisfaction
Restaurants & cafés management
Hotels management
Social media
Photography
Cooking
Events Management
Toastmasters
Public Speaking
Voice Over Projects
Media Relations
Accomplishments
Café & Restaurant Manager Achievements:
- · Improved online restaurant reviews by successfully handling customer complaints, implementing weekly/monthly staff training and refining coffee, breakfast & brunch menus.
- · Increased sales by 62% while reducing food costs by 15%, leading to a 24% net profit within one year.
- · Reduced employee turnover by 90% by creating and implementing a no-cost employee satisfaction procedure.
- · Create new relations & strengthen old ones with suppliers to assure an accurate supply of raw materials reducing & succeed in reducing raw materials cost by 18%.
- · Manage team of 15 employee.
- · recruit & train new Saudis staff on cafe & restaurant operations (Barista, Cashier, Customers service & supervising staff).
HR RELATED ACHIEVED TRANSFORMATION GOALS:
- • CREATE COMPANY DEPARTMENTS HIERARCHY
- • MAINTAIN MANPOWER STABILITY AFTER COVID-19 BUSINESS EFFECT.
- • CREATE & SAT COMPANY HR / SAFETY / … POLICY.
- • CREATE SALARY SCALE FOR EMPLOYEES TO ENSURE EMPLOYEES ENCOURAGEMENT & WORK EFFICIENCY.
- • SUPPLY SAUDI/NON-SAUDI TALENTED MANPOWER.
- • ROTATE/ REDUCE UN CAPABLE MANPOWER, SAVING 150K+ SR/YEARLY.
- • TRAINING FOR OLD/NEW EMPLOYEES ON (WORK OPERATION – SAFETY – POLICY – SOFT SKILLS…ETC.).
- • SOLVE LABOR OFFICE ISSUES (EMPLOYEES CLAIMS – VACATIONS – FINAL EXIT – VISAS… ETC.)
PUBLIC RELATIONS ACHIEVED TRANSFORMATION GOALS:
- • EFFECTIVE COMMUNICATION WITH OLD CUSTOMERS & RE-BUILD RELATIONS.
- • RE – DESIGN COMPANY PROFILE.
- • REPRESENT & TRANSLATE BUSSINESS MEETINGS WITH MAJOR CUSTOMERS.
- • MEET/NEGOTIATE/SOLVE CUSTOMERS’ INQUIRIES.
• FOLLOW UP WITH CUSTOMERS OLD INVOICES & MANAGED TO BRING 350K+ SR COLLECTION.
Timeline
Freelance Talent Acquisition - 2023
03-2022
Freelance Public Relations - 2023
03-2022
Sales Promotion and Management - 2023
03-2022
HR & PUBLIC RELATIONS MANAGER
ALSudais Logistic
02.2021 - Current
Human resource management applications in organizations
06-2020
Marketing through Social Media
05-2020
Culture of telework administratively
05-2020
Principles of Working in Customer Service
05-2020
Labor Education according to Saudi Labor Law
04-2020
Communicate Effectively with Customers
04-2020
Human Resources Functions
04-2020
LEADERSHIP ESSENTIALS
04-2020
Leadership Skills
04-2020
Project Management: Quality and Human Resource Management
04-2020
HR/ EXECUTIVE ADMIN / EXECUTIVE SEC / MR & PR
NON-WOVEN GEOTEXTILE & STAPLE FIBERS FACTORY COMPANY (TEXOFIB)
06.2016 - 07.2020
ADMIN & PROJECTS SUPPORT OFFICER
YOKOGAWA SERVICES SAUDI ARABIA
07.2010 - 05.2016
PUBLIC & GOVERNMENT RELATIONS OFFICER
YOKOGAWA SERVICES SAUDI ARABIA
02.2007 - 07.2010
Customer Services Officer
Arab National Bank
10.2005 - 02.2007
High School Diploma -
Um ALQura High School
03.2001 - 01.2003
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