Hassan Bahid
Restaurant Manager
Riyadh,KSA
Summary
To rise in the ladder of my career with enough strength to manage a business of my own and accomplish the commitment to me and my community. Strength: Good knowledge of (Micros, opera, group wise, windows material control, Microsoft word, Excel, power point, Table Management system) Rich product knowledge. Problems solving. Self-description: A confident and organized team player, who can communicate effectively with all levels. I am keeping a positive attitude in situations of stress and conflict. I am motivated, flexible and open new ideas if it helps the business to success.
Overview
14
14
years of professional experience
9
9
Certifications
3
3
Languages
Work History
Restaurant Manager
Shaza Hotels
Riyadh
01.2019 - Current
- Managing all service activities of the Food & Beverage Outlet ensuring guests’ satisfaction and adherence to service standards and operating procedures
- Leading an effective service team including recruitment, training and development, supervision and performance management in order to ensure guests’ satisfaction and adherence to service standards
- Maintaining high visibility during meal service in order to ensure smooth running of operations
- Promoting good public relations, taking corrective actions and handling guests’ complaints to ensure their satisfaction
- Identifying, in conjunction with the F&B Manager, market trends and needs, surveying competition, participating in Public Relations activities and other promotional activities designed to enhance the image and profitability of the outlet and the hotel.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Led and directed team members on effective methods, operations, and procedures.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained, and supervised staff.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Developed unique events and special promotions to drive sales.
- Motivated staff to perform at peak efficiency and quality.
FOH Manager
The Mansion Lounge
Riyadh
05.2017 - 10.2018
- Assuring a 100% guest satisfaction
- Assuring the SOS and Rules & Regulations of the company are followed
- Inventory, Cost controlling, and Optimizing the sales
- Handling complains
- Monitoring the cleanliness and maintenance of the premises
- Food hygiene in charge.
Maître D'Hôtel
The Pearl Hotel
Marrakech
08.2016 - 10.2016
- Insuring a high quality standard is delivered to the guests
- Training and coaching the employees
- Insuring guests’ satisfaction at all time
- Staff schedule, insuring a good staff rotation and all duties are covered
- Staff Assignment and delegation
- Month end inventory.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Motivated staff to perform at peak efficiency and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Developed unique events and special promotions to drive sales.
Asst. Restaurant Manager
Kempinski Marsa Malaz The Pearl
Doha
02.2015 - 03.2016
- Part of the pre-opening Team of the hotel
- In charge of the restaurant in the absence of the restaurant Ass.Manager/Manager
- Insuring the maximum guest satisfaction and handling their complains/inquires
- Insuring the company standards are followed at all time
- Responsible of the Restaurant cleanliness/maintenance
- Responsible of the restaurant stuff trainings and skills development
- Well communication with the kitchen department insuring information pass-through
- Organizing guest’s parties and reservations, and managing their requirements and co-ordinate with all involved departments
- Monitoring the par stock insuring a good rotation of the products
- Managing the P&L insuring a minimum loss and Conducting the month end inventories.
Restaurant Supervisor
Kempinski Residences And Suites
Doha
10.2013 - 02.2015
- In charge of the restaurant in the absence of the restaurant/Bar supervisor
- Welcoming the guest and seating them according to LQA standard
- Setting up the tables and insuring the cleanliness of the restaurant/Bar
- Communicate with the kitchen and brief the colleagues with the non-available items as well as the specials of the day
- Taking the orders and insuring the service as per the LQA standard
- Handling guests complains and special requests and reporting it to the restaurant supervisor
- Conducting internal trainings and sharing the experiences with the colleagues as well as training the new colleagues
- Insuring the closing of the restaurant according to the closing check list.
- Maintained accurate records of sales, labor and other costs.
Restaurant Supervisor
Azadea Group
Dubai
08.2010 - 05.2013
- Participate in the restaurant`s opening/closing procedures ensuring proper respect of norms and guidelines
- Handle customers` bill payments and deal with any complaints
- Follow up with the head office about the staff requirements (legal documents/salary certificates/bank accounts opening or transferring…)
- Conducting internal trainings and appraisals for all staff
- Following all maintenance needed in the shop and communicating effectively with all contractors
- Daily reports daily pepper works and monthly inventory
- Follow up with the purchasing department and receive the goods as per the safety and the quality required
- Maintain the par level by observing the stock and the purchasing
- Spot checking the quality and the quantity of the portions in the kitchen and the bar insuring the recipes followed
- Insure the cleanliness of the restaurant and the equipment by controlling and supervising the work of the cleaners
- Reducing the loss by controlling the consumption of the disposables and chemicals insuring the minimum usage.
Restaurant Supervisor
Kempinski Mall Of The Emirates
Dubai
11.2009 - 06.2010
- Supervise all operational aspects of the outlet including the development and performance management of the colleagues
- Optimizing profits and increasing sales
- Supervise all operational issues ensuring the hotel`s standard
- Resume full responsibility of a specific shift in the absence of the Restaurant Manager.
Education
Higher Secondary School Certificate - undefined
MBN, Marrakech high School
Hospitality management degree - undefined
ISIHR institute
Skills
Performance improvement
Certification
Person in Charge (PIC) certificate from Dubai Municipality-Jul 2011
Timeline
Restaurant Manager
Shaza Hotels
01.2019 - Current
FOH Manager
The Mansion Lounge
05.2017 - 10.2018
Maître D'Hôtel
The Pearl Hotel
08.2016 - 10.2016
Asst. Restaurant Manager
Kempinski Marsa Malaz The Pearl
02.2015 - 03.2016
Restaurant Supervisor
Kempinski Residences And Suites
10.2013 - 02.2015
Restaurant Supervisor
Azadea Group
08.2010 - 05.2013
Restaurant Supervisor
Kempinski Mall Of The Emirates
11.2009 - 06.2010
Higher Secondary School Certificate - undefined
MBN, Marrakech high School
Hospitality management degree - undefined
ISIHR institute
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