Hassan Bashir
Summary
PERSONAL ATTRIBUTES & OBJECTIVE Over 12 years' experience in the mobile operators companies (MTN & Mobily). Good knowledge to using different platforms like: (IBM netcool, SQM, SIGOS, Mobileum, CSGI, MasterClaw, U2000 and NCE). Expert in dealing with Microsoft Office programs. Effective team player, hard worker who meets dead end, well-motivated, willing to learn, excellent communicator and a positive thinker. Handling the projects and completed them efficiently. Study and work hard for more knowledge, improve myself and my organization. Provide the required efforts and contribution with my colleagues towards organization objectives .
Overview
19
19
years of professional experience
1
1
Certification
Work history
IP MPLS Network Performance Engineer
Huawei
Riyadh, Saudi Arabia
12.2019 - Current
- Manage operations and maintenance of the IP/MPLS network
- Guide fault management activities (incl
- Testing, diagnosing and repairing the network in case of faults) in order to ensure short response times as per the agreed targets and customer satisfaction
- Study the IP/MPLS components capacity and provide recommendation to the operations teams in particular during high seasons and promotions to absorb extra traffic and avoid disruptions
- Preparing daily and weekly reports on the IP/MPLS network performance
- Monitor and analyze the degradations on the IP/MPLS network and sent it to stakeholder
- Evaluate trends, KPI analysis and recommend solutions to optimize network performance
- Ensure resolution of escalated issues during SLA.
Performance and Service Quality Management Specialist
CERTIFICATE
01.2014 - 08.2019
- OF APPRECIATION
- Certification of Appreciation - Mobily (Saudi Arabia) - 2018
- For the outstanding performance and invaluable contribution of the achievement of Mobily's performance and service quality management program, 2017
- Yello Star winner for the Outstanding Performance
- Award is given for actions that lead to business results significantly beyond expectations or performance contract (150% performance)
- I won the following awards for saving MTN Sudan more than $300K by maintaining the stability of the service in northern region of Sudan while the backbone site was on fire:
- Yello Star winner of MTN Sudan Annual 2010
- (Sudan) - 2011
- Yello Star winner of MTN MENA Regional (6 Operators) 2010
- (Dubai) - 2011, - Mobily (Saudi Arabia, Detect the degradation, analyze and prepare the report of the network performance KPIs in all KSA regions and escalate it to stakeholder
- Detect the degradation, analyze and prepare the report of IDD Quality and Roaming Service and escalated to stakeholder
- Preparing weekly reports on Outbound & Inbound roamer, international carriers quality & IDD traffic and sent it to stakeholder
- Making simulate testing (On-demand test) for the new services before launching to the market
- Using tools “Assure system for International call quality testing”, “Roamfix” & “MasterClaw” for outbound and inbound roamer testing”.
Service Quality Management Senior Engineer
Mobily
03.2012 - 01.2014
- Using “SIGOS for Global Roamer Active Test” & “Device Quality Agent” systems to analyze and escalate degradation of national voice, SMS, data, and competitors KPIs benchmarking which have been detected and escalated to concerned stakeholder
- Preparing weekly report on competitors KPI benchmarking and sent it to stakeholder
- Analyze and manage the network performance to ensure they can handle the needs efficiently
- Analyze services Impact issues and correlate them with fault alarms using IBM Netcool platform.
NMC Engineer (Front Office Engineer
MTN
06.2010 - 02.2012
- Monitoring all network nodes' (Ericsson, Huawei, Alcatel and ZTE)
- Analyze problems and perform the 1st level of troubleshooting
- Escalate power failure, transmission links' problems and faulty devices to the field maintenance engineers and support them
- Send daily reports about the network status and update it if any changes
- Make sure the sites alarms are clear after any MDT or troubleshooting
- Implement preventive maintenance ex
- The external alarms routine checks of the BSCs & MSCs.
Radio & Transmission Maintenance Engineer (Field Engineer
MTN
05.2007 - 06.2010
- Preventive maintenance for mobile sites and makes Sites acceptance
- Operation & maintenance of Alcatel, Ericsson and Huawei equipment (BSC, BTS and MW)
- Troubleshooting and repair of the rectifier, generator, A/C, ATS, MDB and battery replacement
- Report problems and provide possible solutions.
Wireless Engineer
Delta United Contracting
09.2006 - 01.2007
Network & Maintenance Engineer
Taxation Chamber
02.2005 - 02.2006
- Supervision of network installation and assuring is complying with the specifications
- Network design and management and programming of routers and switches
- Troubleshooting of the network and providing technical support.
Education
Master of Business Administration (MBA) -
Geneva Business School
2019
B.Sc. (Honors) - Electronic Engineering “Communication
Sudan University of Science and Technology
2005
Certification
Mr. Bilal El Skafi - Executive Manager Performance & Service Quality Management [Mobily] Mobile: +966 544445679
Languages
Arabic
Native
English
Advanced
Timeline
IP MPLS Network Performance Engineer
Huawei
12.2019 - Current
Performance and Service Quality Management Specialist
CERTIFICATE
01.2014 - 08.2019
Service Quality Management Senior Engineer
Mobily
03.2012 - 01.2014
NMC Engineer (Front Office Engineer
MTN
06.2010 - 02.2012
Radio & Transmission Maintenance Engineer (Field Engineer
MTN
05.2007 - 06.2010
Wireless Engineer
Delta United Contracting
09.2006 - 01.2007
Network & Maintenance Engineer
Taxation Chamber
02.2005 - 02.2006
Master of Business Administration (MBA) -
Geneva Business School
B.Sc. (Honors) - Electronic Engineering “Communication
Sudan University of Science and Technology
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