Hassan Feroz
Riyadh,01
Summary
Experienced logistics and supply chain professional with expertise in dispatch operations management, transport scheduling, and inventory management. Proficient in ERP and logistics software, including Green trans and Fareye, with a proven ability to streamline processes and enhance operational efficiency. Skilled in vendor and driver coordination, customer service handling, documentation, and reporting. Adept at problem resolution and team supervision while maintaining composure under pressure. Committed to leveraging strong organisational skills and marketing knowledge to drive business success in dynamic environments.
Overview
6
6
years of post-secondary education
2027
2027
years of professional experience
Work history
Logistics Executive
- Assisted in the coordination of logistics operations and customer service activities.
- Maintained inventory levels and ensured accurate order fulfillment.
- Monitored transportation schedules and delivery timelines.
- Prepared daily dispatch reports and supported data entry in ERP systems.
- Communicated with clients regarding order status and delays.
POD UNIT
OTEX CITYLINK
SAUDIA ARABIA
- Completed day-to-day tasks accurately using set procedures and checklists.
- Applied new skills quickly during daily work to boost efficiency.
- Delivered assigned tasks within tight deadlines through careful prioritisation.
- Maintained respectful, friendly conduct and offered help when required.
Customer service executive, complaints handling unit
OTEX CITYLINK GROUP
Riyadh, Riyadh Region
- Briefed senior management on frequent issues faced by customers; played key role in policy changes implementation.
- Provided excellent service to customers with a positive and professional demeanor.
- Ensured smooth operations within the complaints handling unit, resulting in improved workflow.
- Collaborated across departments for complex issue resolution which led to seamless customer experience.
Dispatch In-Charge
2020.01 - 2026.07
- Supervised daily dispatch operations for inbound and outbound shipments.
- Handled customer service requests and complaints with effective resolution strategies.
- Coordinated with transporters and drivers to ensure timely shipments.
- Maintained dispatch schedules, tracking logs, and shipping documents.
- Worked closely with the warehouse and inventory teams to ensure product availability.
- Reduced delivery delays by 20% through route optimization and real-time communication.
- Trained and supervised junior staff on dispatch processes and customer communication.
Education
Associate's degree - Associate Electrical Engineer
Sialkot Technical College
2013.01 - 2017.01
FSC -
Superior college
2011.01 - 2012.12
Skills
- Logistics & Supply Chain Coordination
- Dispatch Operations Management
- Customer Service (CSU) Handling
- Inventory Management
- Transport Scheduling & Tracking
- Vendor & Driver Coordination
- Documentation & Reporting
- ERP & Logistics Software, Green trans and Fareye
- Problem Resolution
- Team Supervision
- Calm under pressure
- Marketing
Language
English
Urdu
Arabic
Timeline
Dispatch In-Charge
2020.01 - 2026.07
Associate's degree - Associate Electrical Engineer
Sialkot Technical College
2013.01 - 2017.01
FSC -
Superior college
2011.01 - 2012.12
Logistics Executive
POD UNIT
OTEX CITYLINK
Customer service executive, complaints handling unit
OTEX CITYLINK GROUP