Hassan Kamal
Riyadh,Saudi Arabia
Summary
Experienced professional with focus on optimising office operations and enhancing team productivity. Skilled in streamlining workflows, managing resources, and improving overall efficiency through strategic planning and effective communication. Proven ability to foster collaborative environments and drive continuous improvement initiatives.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Office Operations Manager
Exponent
Islamabad, Pakistan
05.2017 - 11.2024
- Trained 10 Operations Assistants on Execution of Advertising Campaigns.
- Used up-selling techniques to promote Advertising and Event Management services, generating 1 Million PKR in additional income.
- Boosted team morale and engagement by introducing reward programs, reducing staff turnover by 50%.
- Led office team in maintaining organised workspace, improving workflow and productivity.
- Manage desk operations, including preparation of quotations, attaining Purchase orders, till submission of invoices
- Working on scheduling, visitor handling, and document management
- Coordinate with various departments to ensure seamless communication and task execution
- Maintain accurate records, files, and reports for operational efficiency
- Oversee and analyze Key Performance Indicators (KPIs) related to dispatch operations, such as delivery accuracy, time efficiency, vehicle utilization, and order completion rates
- Ensure that all dispatch activities align with organizational objectives and customer expectations
- Regularly review dispatch metrics to identify trends, bottlenecks, and areas for improvement
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Created and submitted progress reports to upper management.
- Facilitated performance tracking by compiling and reviewing daily reports, logs and contingency lists in Microsoft Office.
Document Controller
Almarai
Riyadh
03.2007 - 07.2015
- Maintain and update document control systems to ensure accurate tracking of all documents
- Organize and file all physical and electronic documents systematically for easy retrieval
- Ensure proper File Labels and version control of documents to prevent discrepancies
- Distribute incoming and outgoing documents to relevant personnel or departments promptly
- Ensure proper acknowledgment of document receipt by intended recipients
- Track flow of documents to ensure timely action and feedback
- Ensure all documents comply with organizational policies, legal requirements, and industry standards
- Safeguard confidentiality and integrity of sensitive documents
- Conduct periodic audits to identify and address discrepancies in documentation
- Collaborate with various departments to ensure smooth document exchange and communication
Office Operations Supervisor
Exponent
Islamabad, Pakistan
03.2007 - 07.2015
- Manage and monitor daily business operations to ensure efficiency and effectiveness.
- Oversee coordination between different departments to streamline workflows.
- Develop and implement operational strategies in alignment with company objectives.
- Lead, mentor, and supervise teams to ensure optimal performance.
- Analyze existing processes and identify areas for improvement.
- Implement new systems and procedures to enhance operational efficiency.
- Ensure compliance with legal and regulatory requirements.
- Identify risks and implement measures to mitigate them.
- Maintain safe and secure working environment.
Education
Masters of Business Administration - Marketing
National University of Modern Languages
Islamabad 01.2008 - 01.2011
Bachelors of Commerce - Business Administration
Federal College of Commerce
01.2005 - 12.2007
Skills
- Daily Office Operations
- Data Controlling
- Communication Skills
- Computer Skills
- Time Management
- Digital Communication
- Active Team Player
- Email communication
- Software
- MS Office Automation
- System ERP’s
Certification
Certificate From Almarai Saudi Arabia on completion of below courses
· Managing Change
· Basic Leadership
· Public Speaking
· Business Writing
· Emotional Intelligence
· Performance Appraisal
Languages
English
Advanced
Arabic
Upper intermediate
Accomplishments
WES Canada Badge Awarded Masters and Bachelors Degree
Timeline
Office Operations Manager
Exponent
05.2017 - 11.2024
Masters of Business Administration - Marketing
National University of Modern Languages
01.2008 - 01.2011
Office Operations Supervisor
Exponent
03.2007 - 07.2015
Document Controller
Almarai
03.2007 - 07.2015
Bachelors of Commerce - Business Administration
Federal College of Commerce
01.2005 - 12.2007
Certificate From Almarai Saudi Arabia on completion of below courses
· Managing Change
· Basic Leadership
· Public Speaking
· Business Writing
· Emotional Intelligence
· Performance Appraisal
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