HASSAN MAGHARBIL
jeddah
Summary
Dynamic IT Technician with over two years of experience delivering exceptional technical support and customer service. Expertise in troubleshooting complex hardware and software issues, alongside a solid foundation in systems configuration and maintenance. Proficient in fostering user satisfaction through effective communication and problem-solving skills. Committed to enhancing operational efficiency and supporting diverse IT needs, with a keen ability to adapt to evolving technologies. Eager to leverage a strong background in information technology to excel as a Systems and Network Engineer.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Support Officer
jeddah international college
Jeddah
09.2022 - Current
- Troubleshot technical issues with printers, networks, operating systems, and applications
- Installed, configured, and maintained computer hardware and software systems
- Supported other departments with their IT needs by providing advice or assistance when necessary
- Maintained inventory records of IT equipment and supplies
- Assisted in developing processes for deploying new computers and applications to end users
IT Technical Support Intern
jeddah international college
Jeddah
03.2018 - 06.2018
- Configured systems according to prescribed software and hardware frameworks
- Set up PCs, projectors and microphones for use in video conferencing rooms
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly
- Maintained office PCs, networks and mobile devices
- Served as backup for staff members, responding to system failure and maintenance emergencies
- Linked computers to network and peripheral equipment
Education
Preliminary English Test (Pet) -
Cambridge
03.2025
Effective Communication -
Umm AL-Qura University
11.2023
Bachelor In Engineering Technology - Information Technology
College of Telcom And Electronic
Jeddah01.2022
Diploma -
International Technical College
jeddah06.2018
Skills
- Software Systems
- Computer Architecture
- Operational Systems
- Technical Support
- Maintenance
- Communication Skills
- Problem Solving
- Software Documentation
- Desktop Support
- Information Technology
- Infrastructure Libraries (ITIL)
- IP Addressing
Certification
- ITIL Foundation: ITIL 4, PeopleCert, 11/01/21
- CompTIA Network+, CompTIA, 03/01/24, 03/31/27
Awards
- Employee of the Year, Jeddah International College, 12/01/22
- Most Popular Employee, Jeddah International College, 12/01/22
- Best Supporting Employee for Helping Getting Program Accreditation, 12/01/23
Languages
- Arabic
- English
Personal Information
- Date of Birth: 05/09/96
- Nationality: Saudi
Timeline
IT Support Officer
jeddah international college
09.2022 - Current
IT Technical Support Intern
jeddah international college
03.2018 - 06.2018
Preliminary English Test (Pet) -
Cambridge
Effective Communication -
Umm AL-Qura University
Bachelor In Engineering Technology - Information Technology
College of Telcom And Electronic
Diploma -
International Technical College
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