Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Languages
Timeline
Generic
Hassan Mahmod

Hassan Mahmod

Team Leader

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

6
6
years of professional experience

Work History

Team Leader

Noon Minutes
08.2023 - Current
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Logistics Supervisor

Imile Delivery
12.2021 - 06.2023
  • Provided information on product, shipping and service questions Assisted in providing customer satisfaction by providing customers with refunds, gift cards and vouchers Maintained and organized the online customer account database Helped facilitate and create efficient client customer interactions by analyzing data
  • Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
  • Processed orders by due dates to enable on-time delivery to customers.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Reduced shipping errors by implementing a robust quality control system for accurate order processing.

Receptionist

Safa Makkah Polyclinic
04.2021 - 07.2021
  • Filed and delivered mail as needed Prepared billing statements and receipts for clients Created and maintained multiple office filing systems Answered and quickly redirected up to 100 calls per day Professionally and courteously verified appointment times with clients

Claim Processor

Al Rajhi Takaful
01.2019 - 02.2020
  • Investigated claims to decide whether to decline or approve a request Followed policy provisions in negotiating the settlement of cases Collaborated with claims adjusters to review unusual claims and authorize payments for approved cases Established reserve accounts for clients and released payment on approval

Education

Computer Science -

Pakistan International School, Riyadh
01.2016 - 2018.05

Commerce - undefined

Pakistan International School, Riyadh
04.2018 - 2020.05

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Skills

Creative problem-solving

Positive Attitude

Bilingual Customer Support

Teamwork

Active listening

Computer literacy

Management

Time management

MS Office

Team Supervision

Teamwork and Collaboration

Work Planning

Accomplishments

  • Achievements/Tasks

Personal Information

Date of Birth: 04/05/2000

Languages

English
Upper intermediate
B2
Arabic
Advanced
C1
Urdu
Proficient
C2

Timeline

Team Leader

Noon Minutes
08.2023 - Current

Logistics Supervisor

Imile Delivery
12.2021 - 06.2023

Receptionist

Safa Makkah Polyclinic
04.2021 - 07.2021

Claim Processor

Al Rajhi Takaful
01.2019 - 02.2020

Commerce - undefined

Pakistan International School, Riyadh
04.2018 - 2020.05

Computer Science -

Pakistan International School, Riyadh
01.2016 - 2018.05

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Hassan MahmodTeam Leader