Summary
Overview
Work history
Education
Skills
Timeline
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Hassan Raouf

Hassan Raouf

Giza,Egypt

Summary

Results-driven professional with extensive expertise in budget administration, business development, and staff management. Demonstrates proficiency in sales forecasting, performance monitoring, and customer service excellence. Adept at strategic planning, risk assessment, and employee training to enhance organisational efficiency. Possesses comprehensive product knowledge and excels in conflict resolution. Aims to leverage skills for continued career growth within dynamic business environments.

Overview

15
15
years of professional experience

Work history

Branch manager

Moda Ksa
Jeddah, Mecca Region
05.2016 - 10.2024
  • Improved branch productivity by implementing efficient work schedules.
  • Developed and implemented strategies for increased customer satisfaction.
  • Managed daily operations to ensure smooth running of the branch.
  • Fostered a positive work environment, improving overall team morale.
  • Implemented new training programmes for improved staff performance.
  • Led team meetings to foster communication and collaboration.
  • Provided excellent customer service, securing client loyalty.
  • Oversaw recruitment process, ensuring selection of competent staff members.
  • Reviewed and analysed sales data to identify growth opportunities.
  • Allocated resources to teams and projects based on need, performance and availability.

Resturant Supervisor

Dar Ward Group
Giza, Egypt
01.2012 - 04.2016
  • Ensured smooth operation by effectively managing all front of house staff.
  • Improved customer satisfaction by promptly addressing and resolving complaints.
  • Developed successful promotional strategies for increased patronage.
  • Promoted positive dining experience with exceptional customer service skills.
  • Trained new staff members, leading to improved service standards.
  • Implemented new procedures for more efficient shift changes, increasing productivity.

Restaurant captain

Oasis Hotel
Cairo, Egypt
07.2009 - 06.2011
  • Enhanced customer satisfaction by delivering exceptional service and addressing guests' needs promptly.
  • Maintained a clean, safe environment for customers and staff through regular inspections of dining area.
  • Improved restaurant efficiency with implementation of daily checklists for tasks and duties.
  • Ensured seamless operations on busy nights by coordinating with kitchen and waitstaff effectively.
  • Assisted in menu development, bringing creativity and understanding of diner preferences into play.
  • Participated in weekly management meetings to discuss operational improvements for the restaurant.
  • Collaborated closely with chefs on daily specials, ensuring seamless integration into the dining service.

Education

Bachelor of hotel managment - Hotel Managment

Cairo Universty
Cairo.Egypt
/2004 - /2008

Skills

  • Budget administration
  • Business development
  • Staff management
  • Sales forecasting
  • Performance monitoring
  • Customer service excellence
  • Strategic planning
  • Risk assessment
  • Employee training
  • Product knowledge
  • Conflict resolution

Timeline

Branch manager

Moda Ksa
05.2016 - 10.2024

Resturant Supervisor

Dar Ward Group
01.2012 - 04.2016

Restaurant captain

Oasis Hotel
07.2009 - 06.2011

Bachelor of hotel managment - Hotel Managment

Cairo Universty
/2004 - /2008

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Hassan Raouf