HASSAN ALMATAR
SAUDI ARABIA
Summary
I am committed to leveraging my experience and knowledge to contribute to the success of the organization and help it achieve its goals. I aim to use my skills in problem-solving and process improvement, and to work as part of a team to achieve outstanding and sustainable results. I look forward to providing valuable contributions and building collaborative relationships with colleagues.
Overview
4
4
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work history
Customer Planning and Management Services Agent
ABDUL MOHSEN AL-TAMIMI GROUP
10.2024 - Current
- Managed operational data using specialized aviation systems, including daily aircraft movement logs and passenger reports.
- Entered and validated flight data (ETD, ATD, ETA, ATA, fuel, cargo, pax) to ensure accuracy and real-time availability for stakeholders.
- Coordinated closely with flight operation units and ground staff to ensure seamless handling of arrivals and departures.
- Responded to customer inquiries, modified bookings, and ensured optimal communication with clients and internal teams.
- Processed daily reports, submitted requests to managers, and provided administrative support across airport operations.
EXECUTIVE ASSISTANT
AL-YAMAMA GROUP COMPANY
07.2021 - 07.2023
- Coordinated effectively between various departments to ensure smooth and efficient workflow.
- Developed new procedures to enhance work efficiency and achieve productivity goals.
- Managed business partnerships and client relations to foster communication and enhance customer satisfaction.
- Managed communication with various government offices, ministries, and the Chamber of Commerce, ensuring effective coordination and timely response to inquiries and requests.
- Prepared and distributed performance and attendance reports to management, providing valuable insights for decision-making and resource allocation.
- Maintained a high level of customer service operation, promptly addressing customer inquiries, resolving issues, and ensuring customer satisfaction.
Education
Bachelor of science (B.S.) - Computer Science
AL-BAHA UNIVERSITY (BU)
Skills
- Microsoft Excel
- HTML and SQL
- CRM software (HubSpot)
- Teamwork
- Arabic
- Exceptional communication
- Self-Learning
- Problem Solving
- Adaptability and Flexibility
- English
Certification
- Networking Devices and Initial | CISCO | July 2024
- IT in the Workplace – Master Microsoft Office | DOROB | June 2020
- Microsoft Office Tips and Tricks: Get in Pro Mode | UDEMY | July 2020
- PowerPoint Advantages and Secrets | ATAA DIGITAL | Oct 2020
Timeline
Customer Planning and Management Services Agent
ABDUL MOHSEN AL-TAMIMI GROUP
10.2024 - Current
EXECUTIVE ASSISTANT
AL-YAMAMA GROUP COMPANY
07.2021 - 07.2023
Bachelor of science (B.S.) - Computer Science
AL-BAHA UNIVERSITY (BU)
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