Hassan Mohsen Alzahrani
Summary
Dedicated to providing every patient with top-notch service and support through high-quality care adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety, and wellness while serving patients of all backgrounds.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pest Control Technician - Supervisor.
AlFahad Company.
11.2022 - Current
Help to remove mosquitoes with an integrated effort that involves source reduction by finding areas where mosquitoes can reproduce and the use of chemical products when needed by collaborating with MOH representatives
Customer Experience Representative
Contact Center Company
05.2018 - 02.2020
- Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Maintained key performance indicators and acceptable performance levels to support assigned customer base.
- Educated customers about billing, payment processing and support policies and procedures.
- Resolved connection's issues over live chat with more than 60 customers daily.
Education
Bachelor of Science - Mass Communication-Public Relation
Umm Al-Qura University
03.2014
Skills
- Responding to Difficult Customers
- Understanding Customer Needs
- Customer Retention Strategies
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Policy and Procedure Adherence
- Effective Customer Communication
Accomplishments
- Member of Saudi students association in Vancouver, Canada 2016-2017.
- Volunteered with Saudi club in Ramadan and Eid Alftr in 2016.
- Participating as a volunteer in Saudi Night event in University of British Columbia, Vancouver Canada2017.
Certification
- Hemma Digital Marketing Bootcamp Saudi Digital Academy - Coding Dojo 09/2021 - 12/2021.
- Langara College for English Academic Purposes Program Certificate.
- Google Analytics for Beginners Certificate.
- The quickstart guide to YouTube Certificate.
- Rehabilitation of Public Relation Certificate from (Cambridge Training and Consultancies Center).
Timeline
Pest Control Technician - Supervisor.
AlFahad Company.
11.2022 - Current
Customer Experience Representative
Contact Center Company
05.2018 - 02.2020
Bachelor of Science - Mass Communication-Public Relation
Umm Al-Qura University
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