Summary
Overview
Work history
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

HASSEN E ALAM

Alkhobar,Saudi Arabia

Summary

Dependable leader offers strong knowledge of logistics best practices. Eager to apply strong record of commitment to safety and quality. Skilled in managing competing priorities with superior scheduling and coordination skills. Energetic [Job Title] skilled in coordinating incoming and outgoing shipments in alignment with supply chain requirements. Excellent command of vendor and carrier relationship management. Supervises high-performing teams to support goal achievement and deadline adherence. Hardworking Assistant familiar with excel and project management. Passionate about business success and talented at supporting executive, team and customer needs. Organised clerical team member adaptable to needs of different projects, tasks and staff. Maintains organised, tidy spaces and helps team members. Savvy with multiple programs and tools to streamline work. Skilled office worker versed in sorting, classifying and filing documentation. Easily handles repetitive, methodical work. Dedicated to helping staff with administrative needs and consistently meeting deadlines. Committed and motivated Administrative Assistant with exceptional customer service and decision-making skills. Strong work ethic, professional demeanour and great initiative. [Job Title] experienced with administrative work. Ready to help visitors, assist staff and complete different clerical tasks. Strong in time management, multitasking and organisation. Energetic, results-oriented team-player eager to bring strong administrative skills to growing company in need of top-level support. Focused [Job Title] with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives. Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Resourceful and adaptable individual with strong organisational, time management and problem-solving abilities. Dedicated to optimising business profits by negotiating optimum supplier contract terms. Proactive in sourcing new vendors and suppliers to boost product offerings.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work history

Administrative coordination official

Fk&Partner Co
Alkhobar, Saudi Arabia
08.2018 - Current
  • Inspected products for damages and expiry dates before processing refunds.
  • Prepared orders for customers with wrapped, bagged and boxed items.
  • Boosted product sales by offering selection guidance to customers.
  • Assisted with preparing client presentations and proposals.
  • Defined KPI targets to maintain solid standards of work in [Type] team.
  • Generated different reports for performance review and analysis.
  • Advised on transport types, routes and schedules to improve operational efficiency.
  • Introduced operational and administrative procedures to uphold integrity of current processes.
  • Coordinated dispatching of transport vehicles distributing goods across [Location].
  • Established operational and administrative procedures and enforced controls.
  • Selected, trained and performance-managed staff to build results-focused team.
  • Led and managed projects to support logistics efforts and plans.
  • Leveraged supply management experience and industry contacts to streamline distribution activities.
  • Collated logistics-related information for analysis and process improvement.
  • Educated teams on best practices to improve logistics operations and performance.
  • Troubleshot and formulated strategies for logistical risks.
  • Coordinated logistics operations according to stakeholder, supplier and client needs.
  • Oversaw contract negotiations with external providers, securing transport for goods and equipment.
  • Reviewed purchasing, storage and distribution practices in line of industry advancements.
  • Monitored logistical expenses to keep operating costs low.
  • Assessed staff and team performance and regularly actioned insights to fuel improvement.
  • Developed lasting relationships with employees, peers, upper management and outside vendors.
  • Directed team in producing diverse work with word processing and desktop publishing applications.
  • Enforced clerical team compliance with industry best practices and internal policies.
  • Strengthened traceability and developed organisation systems for records, reports and agendas.
  • Led and guided administrative staff, fostering culture of continuous improvement.
  • Assessed employee performance on [Timeframe] basis and implemented corrective actions.
  • Assisted with payroll operations, tracking time cards and verifying hours for office employees.
  • Wrote reports and correspondence from dictation and handwritten notes.
  • Implemented and enforced robust filing systems for quick, accurate document retrieval.
  • Created and submitted progress reports to upper management.
  • Streamlined office workflows for enhanced productivity.
  • Set office policies and procedures to keep team members coordinated.
  • Communicated policy changes and business priorities to streamline office team tasks.
  • Facilitated smooth and adequate flow of information within company to expedite other business operations.
  • Exceeded assigned goals by partnering with staff to implement best practices.
  • Coordinated staff schedules, optimising resource allocation and improving operational capacity.
  • Scheduled staff and delegated assignments to adequately cover operational and project requirements.
  • Verified documents and associated records to catch and resolve discrepancies.
  • Instituted and built dynamic team of astute and successful administrative professionals to help support all corporate growth and productivity objectives.
  • Oversaw recruitment for clerical staff, accounting and operations teams.
  • Updated office management on team's activities and progress at weekly meetings.
  • Attended meetings and maintained files of notes taken during meetings.
  • Instructed employees in company policies and procedures, maximising compliance and consistency.
  • Maintained detailed administration and office procedures to improve accuracy and efficiency.
  • Facilitated decision-making by preparing cost comparison of material pricing.
  • Liaised with third party suppliers to facilitate shipment of materials, reducing lead times.
  • Enabled accurate cost tracking by maintaining and updating purchase records in [Software].
  • Planned logistics across international boundaries to reliably meet delivery requirements.
  • Coordinated with inventory control to determine purchasing needs with high degree of accuracy.
  • Liaised with customers and other departments to plan timely transportation of goods.
  • Directed daily operations to achieve maximum output and reduce costs.
  • Created templates to increase efficiency of regular correspondence.
  • Mentored employees to develop competent staff.
  • Approved invoices and timesheets ahead of payment to avoid payroll errors.
  • Assisted in creating employment contracts, variation agreements and other written documents.
  • Supported HR Managers in developing performance management procedures, increasing operational productivity.
  • Communicated interview outcomes with internal and external candidates.
  • Created and distributed new starter packs for timely hiring completion.
  • Checked payroll matched assigned budgets, reporting discrepancies.
  • Supported successful company recruitment and resourcing through headhunting, outreaching, interviewing and hiring.
  • Assisted in developing new HR initiatives, projects and procedures.
  • Worked with department managers to implement best practice strategies for employees.
  • Documented performance review outcomes to aid continued personnel development.
  • Logged job applications, interviews and recruitment outcomes in orderly systems.
  • Provided general administrative support by organising and improving filing systems and handling postage and shipping related to HR.
  • Provided strategic direction for human resources management team.
  • Planned, organised and managed recruitment and selection processes, consistently meeting budget targets and recruitment goals.
  • Created succession plans and promotion paths for staff.
  • Minimised customer complaints by verifying procured items met required quality standards.
  • Selected best-fit material options for departmental needs and goals.
  • Implemented effective contractual terms, conditions and commercial claims with supply chain representatives.
  • Documented purchases, pricing structures and supplier information and produced reports outlining key metrics.
  • Coordinated dispatching for field team completing installation, maintenance and repair work.
  • Adapted pre-defined responses to suit bespoke customer requirements.
  • Prepared letters, information sheets and order documentation and distributed to clients.
  • Completed shipment documentation to company standards.
  • Generated logistics reports for analysis and decision-making.
  • Liaised with suppliers and carriers to schedule timely deliveries and optimise transportation routes.

Education

Bachelor of Business Administration - Business administration and accounting

Obour Higher Institute of Engineering Technology
Egypt/ Zagazig
09.2013 - 07.2017

Skills

  • Legal administrative support
  • Research skills development
  • Metadata analysis
  • Service development
  • [Type] document control expertise
  • Collection management
  • Reader development
  • Database management
  • Resource ordering
  • Cataloguing
  • Problem-solving
  • Leadership
  • Time management
  • Customer-focused
  • Communication skills
  • [Type] Management
  • Public relations
  • Team building
  • Marketing
  • Production reporting
  • Logistical planning
  • Facility management
  • Operational support
  • Contract management
  • Supply negotiation
  • Department management
  • Data security
  • Oral and written communication
  • Best practices documentation
  • Systems administration
  • Capacity planning
  • Database objects creation
  • Database architecture
  • Data collection
  • Access issue resolution
  • Data warehouse maintenance

Languages

English
Upper intermediate
Arabic
Fluent

Timeline

Administrative coordination official

Fk&Partner Co
08.2018 - Current

Bachelor of Business Administration - Business administration and accounting

Obour Higher Institute of Engineering Technology
09.2013 - 07.2017
HASSEN E ALAM