Hatem Al Harbi
Riyadh,Saudi Arabia
Summary
Seeking a challenging position where I can utilize my skills, knowledge, and experience to contribute to the success and growth of the organization.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Quality Assurance & Policies Specialist
JACO App
Riyadh, Saudi Arabia
2024.09 - Current
- Audit moderator performance and moderation decisions to ensure compliance with platform policies and quality standards.
- Support AI moderation improvements through data labeling, analysis, and accuracy optimization.
- Prepare quality and performance reports and conduct calibration sessions for moderation teams.
- Develop new content policies and regularly review, update, and refine existing policies to align with platform requirements and emerging content trends.
- Collaborate with Product and Engineering teams to improve moderation tools, workflows, and policy enforcement processes.
Content Operation Specialist
JACO App
Riyadh, Saudi Arabia
2023.09 - 2024.08
- Monitored live streams and short-form content to ensure compliance with platform policies and community standards.
- Analyzed content performance metrics and prepared operational reports.
- Supported AI moderation training through content labeling and review.
- Collaborated with internal teams to enhance content quality and user experience.
Education
Bachelor's degree - Tourism & Hotel Management
King Saud University
Riyadh 2019.02 - 2023.06
Skills
- Content Moderation
- Quality Assurance
- Policy Compliance
- Data Analysis
- Reporting
- Microsoft Office
Accomplishments
- Proposed and contributed to the implementation of the "Raid" feature in Jaco by preparing a comprehensive file about the feature, which helped enhance user engagement and the interactive live streaming experience.
- Making a tour program in northern ITALY.
- Making a tourism program project in Caravans and conducting a feasibility study on the project.
Certification
- Tourism Industry, Ministry of Tourism, 2021-05-05.
- Marketing tourist destinations, Ministry of Tourism, 2021-04-25.
- The Fundamentals of Event Management, Doroob 2023-05-17.
LANGUAGES
Arabic
Native
English
Advanced
Timeline
Quality Assurance & Policies Specialist
JACO App
2024.09 - Current
Content Operation Specialist
JACO App
2023.09 - 2024.08
Bachelor's degree - Tourism & Hotel Management
King Saud University
2019.02 - 2023.06