Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Hobbies and Interests
Training
Languages
Timeline
Generic
Hatem ALI AbdelRahman

Hatem ALI AbdelRahman

Riyadh

Summary

Over 20 years of experience in information technology and data analysis familiar with gathering, cleaning and organizing data for use by technical and non-technical personnel. Highly organized, motivated and diligent with significant background in database modeling. Consistently developing new lifecycle management policies. Keen to revolutionize information systems and business intelligence architectures to exploit every byte of available digital assets.

Overview

34
34
years of professional experience

Work History

Service Delivery Framework SDF Operations Governor, Division Manager

Saudi Telecom Company
01.2009 - Current
  • Service Delivery Framework (SDF) is integration solutions based on Web services technologies, TIBCO and JMS that provide services delivery architecture (such as service provisioning, charging, session control and protocols) for variety of services, shrink go-to-market time and achieve growing business targets
  • Job duties and responsibilities are as follows: Manage technical support, services projects, and deliverables for SDF
  • Provide 24/7 Tier 2 support for Mobile/Fixed VAS Network elements
  • Assist in troubleshooting and impact analysis of any changes made to the database Objects Analyze abnormal condition reports from vendors and apply recommendations
  • Handle failed orders analysis, Remedy trouble tickets meetings, NO/NSS VAS projects meeting; change management meeting and IT failed orders committee
  • Prepare contingency plan for special events, Hajj and Ramadan Enforce STC process (new elements, expansion, upgrade, projects, promotions, change management, health-check and quarter-audits)
  • Ensure data quality by writing and executing procedures for cross checking totals and identifying data anomalies
  • Triage data related issues Perform PMRs tracking and VAS certificates MS/TSS
  • Follow, supervise, and investigate KPIs, issues, review access control, and security according to IA (Internal Audit)
  • Participate in discrepancy exercises between Network elements to prevent fraud and revenue losses
  • Validate growth and vendors' negotiation (MS/TSS) for cost reduction, and utilize VAS resources and tools in order to minimize cost for SDF
  • Ensure that STC Revenue Assurance applies business changes (Tariff, promotions, events, etc.)

Oracle Technical Consultant

Saudi Telecom Company (IT-Sector BSS)
03.2003 - 04.2008
  • Oracle E-Business Suite (Supply Chain Management) Technical Consultant Developing and maintaining custom reports required by End User
  • Solving Issues rising by functional team and End users
  • Developing Interfaces between Oracle E-Business Suite and other system
  • Developing Custom application within Oracle Application Framework
  • Custom Developed Systems Analyst / Developer Responsible of supporting ongoing custom developed system such as Vehicles Management System, Shares Management System and Insurance Management System
  • Had participated in analysis and performing reengineering of Vendors Relations Management and procurement processes
  • Had completed analysis, design and development of Mobile Stations Rental Tracking system, Occasions system and Enhanced Vehicles Management System
  • Installed and configured oracle database and oracle application server as middle tier server for development and production environment.

Senior Systems Analyst/Team Leader

International computer systems & Maintenance Ltd. ICSM
12.1998 - 02.2003
  • Successfully developed and implemented the Priority Development Systems (PDS) for Royal Saudi Air Defense Forces (RSADF) using the Oracle Developer Suite
  • Developed Comprehensive Programming Standards and Technical Documentation
  • Successfully implement the Installation and Demonstration (I&D) phase of Priority Development Systems (PDS) at the various Royal Saudi Air Defense Forces sites including: Air Defense Forces Institute ADFI (Jeddah)
  • Supply Source Base SSB (Jeddah)
  • Logistic Supply Division LSD (Riyadh)
  • Project Directorate PD (Riyadh)
  • RSADF Computer Center RCC (Riyadh)
  • Job duties and responsibilities are as follows: Responsible for the Systems Analysis, Design, Development, Implementation and Enhancement for the RSADF-Priority Development System
  • Teamed with Business Analysts and Project Managers as a Technical Advisor to provide the technical assistance to prepare proposals for the new Projects.

Instructor

Jeraisy Education & Training Services
06.1998
  • Had taught topics such as Informix-NEWERA 3.0, Introduction to UNIX, Informix-4gl and Introduction to C.

Developer/Analyst

ARA production and distribution co
01.1997 - 01.2001
  • Developed application on a part-time basis such as Studios Resources scheduling, which includes customers reservations, work orders, tapes warehouse management and invoices using Visual Basic 5.0 as a programming tools and Microsoft Access 97 database (Migrated to XP).

Developer/Analyst

EECC, Riyadh Ministry of foreign affairs (MOFA) project
12.1992 - 11.1998
  • Working as a team member of large project team at IT Department for the maintenance and development of MOFA systems
  • I was involved in studying user requirements, designing systems, coding, implementation and documentation of the developed systems and maintaining Database
  • Also was involved in analysis and development of several applications (Stock Control, Personnel & Payroll, Financial System, Visa Issuance, Black Listing and Filing system)

Developer/Analyst

Automation Software House, Cairo, Egypt
01.1992 - 12.1992
  • COBOL Developer using Network Database IDMS Under VME O/S (ICL Series 39 Mainframe) and also Informix-4GL Developer under UNIX O/S, Involved in developing systems like Banking Systems, Hotel Management, Personnel and General Accounting System.

Developer/Analyst

EL-Saad Information Center, Cairo, Egypt
03.1991 - 12.1991
  • Informix-4GL Developer under UNIX O/S (ICL DRS300 / DRS6000) and RM-COBOL Developer under UNIX O/S (NCR 3000)
  • I involved in developing systems such as Hospital Management, Payroll and Inventory systems.

COBOL Programmer

Maadi Armed Forces Hospital, Information Center, Cairo, Egypt
07.1989 - 02.1991
  • COBOL Programmer using Integrated Database Management System, Under ICL 2957 Mainframe.

Education

Bachelor of Science - Computational Science

Cairo University
Cairo, Egypt
01.1988

Skills

  • Strong analytical skills, including the ability to collect, organize, analyze, and disseminate massive datasets with precision and paying close attention to details
  • Strong drive for excellent analytical and problem-solving abilities
  • Extensive experience in project management
  • Comprehension of strategy, planning, and policy
  • Capability to implement and evaluate policies and procedures
  • Coordination of Others' Work and Activities
  • Making Decisions and Solving Problems
  • Technical Experience: Support for Service Delivery Platform (SDF) (10 Years)
  • Experience in Information Technology experience (15 years)
  • Oracle Application Development (20 years)
  • Data Analysis, Formatting, Modeling and Gap Analysis (15 years)
  • Database Administration (10 years)

Accomplishments

  • Led a team of ten staff members
  • Spearheaded the implementation of a service delivery framework backend, enabling faster time to market
  • Contributed to a variety of Service Delivery Framework projects alongside a team of ten colleagues
  • Identified and resolved framework issues through acceptance testing and daily healthy check.

Hobbies and Interests

  • Reading
  • Volleyball

Training

Interconnecting Cisco Networking Devices Part 1 (ICND1) Interconnecting Cisco Networking Devices Part 2 (ICND2) AMX601, TIBCO ActiveMatrix BW611, TIBCO ActiveMatrix BusinessWorks 5.9 BE401, Developing CEP solutions with TIBCO BusinessEvents 5.x EMS301, Tibco Enterprise Message Service 7.x Administration EMC Recover Point Operations and Management, EMC Education Services VNX Unified Storage Deployment and Management, EMC Education Services Data Domain System Administration, EMC Education Services Ericsson Multi-Mediation EMM 5.0 at Ericsson, Ireland Service Integration Gateway SIG 4.0 at Ericsson, Ireland Ericsson Content Delivery Services (ECDS) at Ericsson, Ireland MSDP 3.1 at Ericsson, Riyadh CALL Management systems (CMS) Platform and service configuration at Ericsson, Riyadh Oracle10g: Build J2EE Applications from ORACLE, KSA Oracle10g: Build Applications with ADF from ORACLE, KSA Oracle10g: Java Programming from ORACLE, KSA Oracle9i Discoverer End Users from ORACLE, KSA Oracle9i Discoverer Administration from ORACLE, KSA Management Training: Effective communication skills Crisis Management Business Process Reengineering

Languages

Arabic
Native language
English
Upper intermediate
B2

Timeline

Service Delivery Framework SDF Operations Governor, Division Manager

Saudi Telecom Company
01.2009 - Current

Oracle Technical Consultant

Saudi Telecom Company (IT-Sector BSS)
03.2003 - 04.2008

Senior Systems Analyst/Team Leader

International computer systems & Maintenance Ltd. ICSM
12.1998 - 02.2003

Instructor

Jeraisy Education & Training Services
06.1998

Developer/Analyst

ARA production and distribution co
01.1997 - 01.2001

Developer/Analyst

EECC, Riyadh Ministry of foreign affairs (MOFA) project
12.1992 - 11.1998

Developer/Analyst

Automation Software House, Cairo, Egypt
01.1992 - 12.1992

Developer/Analyst

EL-Saad Information Center, Cairo, Egypt
03.1991 - 12.1991

COBOL Programmer

Maadi Armed Forces Hospital, Information Center, Cairo, Egypt
07.1989 - 02.1991

Bachelor of Science - Computational Science

Cairo University

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Hatem ALI AbdelRahman