Hatem Awad
Riyadh ,Saudi Arabia
Summary
Experienced Operations Director with a proven track record of driving success in large-scale of the operations and dining facilities. Skilled in all aspects of managing operations to maximize profitability while minimizing costs. Demonstrated expertise in crafting winning menus, collaborating with vendors, maintaining optimal inventories, and leading team to consistently meet and exceed industry standards. Passionate about enhancing productivity and delivering exceptional guests satisfaction. Equipped with a versatile skill set to achieve food and beverage goals, ensuring excellence in service and operational efficiency. nhancing productivity and delivering exceptional guests satisfaction. Equipped with a versatile skill set to achieve food and beverage goals, ensuring excellence in service and operational efficiency.
Overview
25
25
years of professional experience
Work history
Director of Operations
Riyadh hospitality
Riyadh , Saudi Arabia
11.2023 - Current
- Managed complex operations to enhance efficiency within the organisation.
- Led a team of professionals to achieve operational excellence.
- Streamlined processes, improving overall productivity and effectiveness.
- Developed strategic plans for significant business growth.
- Optimised supply chain management, resulting in shorter lead times and increased profitability.
- Influenced positive change by introducing lean methodologies into daily operations.
- Analysed operational data, identifying areas of improvement.
Cluster Director of Food & Beverage
Pyramisa Hotels & Resorts
Cairo
07.2022 - 11.2024
- Manages two hotels with 12 revenue centers
- Total of 435 rooms & suites with five Stars category
- Manages team of 187 employees
- Participation and input towards F&B Marketing activities
- Development and maintenance of all department control procedures
- Development and maintenance of department manual
- Achievement of budgeted food sales, beverage sales and labor costs
- Achieve maximum profitability and over-all success by controlling costs and quality of service
- Managed budget to ensure cost-effective operations.
- Implemented promotional activities, leading to heightened brand awareness.
Director of Food & Beverage
Grand Millennium Alwahda Hotel
Abu Dhabi
02.2017 - 06.2022
- Manages 11 revenue centers
- Total of 846 rooms & suites
- Manages team of 105 employees
- Participation and input towards F & B Marketing activities
- Development and maintenance of all department control procedures
- Development and maintenance of department manual
- Achievement of budgeted food sales, beverage sales and labor costs
- Achieve maximum profitability and over-all success by controlling costs and quality of service
- Managed budget to ensure cost-effective operations.
- Boosted restaurant reputation by implementing innovative food and beverage strategies.
Food & Beverage Manager
Hilton Capital Grand
Abu Dhabi
06.2016 - 01.2017
- Manages 7 revenue centers
- Total of 420 rooms & suites
- Manages team of 65 employees
- In charge of overall F&B operation
- Oversaw all operations for smooth service during peak hours.
- Enhanced customer satisfaction by implementing innovative food and beverage menus.
- Streamlined inventory management processes, reducing waste whilst maximising profit margins.
- Trained new staff members on company policies, ensuring consistent service standards.
- Devised marketing strategies for increased patronage during holidays and special events.
Food & Beverage Manager/ Manager in-house
Millennium - Copthorne Hotel
Dubai
02.2015 - 05.2016
- Manager in-house for entire hotel operations
- Manages 5 revenue centers
- Total of 319 rooms & suites
- Manages team of 40 employees
- In charge of overall F&B operation
- Streamlined inventory management processes, reducing waste whilst maximising profit margins.
- Fostered a positive work environment that encouraged teamwork and improved morale amongst staff members.
- Mediated customer complaints with tact and professionalism, preserving the establishment's reputation.
Director of Conference & Banquets
Grand Millennium Alwahda Hotel
Abu Dhabi
01.2013 - 03.2015
- Control of Banquet & events with 1500 capacity
- Completion of function delivery sheets in an accurate and timely fashion
- Completion of forecast and actual budget function sheets, Function Summary Sheets and weekly payroll input
- Maintain records for inventory, labor cost, and food cost etc
- Oversaw financial planning, ensured fiscal stability of the organisation.
- Established solid partnerships for enhanced market presence.
- Implemented operational changes for improved efficiency.
Food & Beverage Manager
Millennium Kingsgate Hotel
Abu Dhabi
02.2008 - 01.2013
- Manages 5 revenue centers
- Total of 175 rooms & suites
- Manages team of 40 employees
- Collaborated with kitchen staff to ensure high-quality meal preparation and presentation.
- Devised marketing strategies for increased patronage during holidays and special events.
- Streamlined inventory management processes, reducing waste whilst maximising profit margins.
- Conducted regular inspections of restaurant facilities to maintain health and safety compliance.
Assistant Outlet Manager
Hilton corniche Residence
Abu Dhabi
06.2006 - 01.2008
- In charge of overall F&B operation
- Manages 3 revenue centers
- Trained the entire team for day to day operation based on leading hotel of the world standard
Food & Beverage supervisor
Hilton Sharm waterfalls Resort
Sharm el-Sheikh
06.2003 - 06.2006
- Worked in private dining for one year serving 600 rooms
- Handled top VIP requirements
- Trained the entire team for day to day operation based on leading hotel of the world standard
Food & Beverage captain
Nile Hilton
Cairo
01.2000 - 01.2003
- Worked banquet & all day dining operates breakfast, lunch and dinner
- Capacity of 300 guests including outside seating
- Managed the restaurant for six months with no manager
Education
MBA Hotel Management - Hotel, Motel, and Restaurant Management
Cornell university
New York 05.2012
Faculty of Arts -
department of history
Skills
- Leadership Skills
- Financial Acumen
- F&B Marketing
- F&B Standards Implementation
- Recruitment
- Event Management
- Interpersonal Skills
- Public Relations
- Revenue Orientation
- Quality Orientation
- Customer Service Training
- Computer Skills
Personal Information
Available on request
Personal Information
- Date of birth: 10/14/79
- Marital status: single
Languages
Arabic
Advanced
C1
English
Advanced
C1
German
Beginner
A1
Timeline
Director of Operations
Riyadh hospitality
11.2023 - Current
Cluster Director of Food & Beverage
Pyramisa Hotels & Resorts
07.2022 - 11.2024
Director of Food & Beverage
Grand Millennium Alwahda Hotel
02.2017 - 06.2022
Food & Beverage Manager
Hilton Capital Grand
06.2016 - 01.2017
Food & Beverage Manager/ Manager in-house
Millennium - Copthorne Hotel
02.2015 - 05.2016
Director of Conference & Banquets
Grand Millennium Alwahda Hotel
01.2013 - 03.2015
Food & Beverage Manager
Millennium Kingsgate Hotel
02.2008 - 01.2013
Assistant Outlet Manager
Hilton corniche Residence
06.2006 - 01.2008
Food & Beverage supervisor
Hilton Sharm waterfalls Resort
06.2003 - 06.2006
Food & Beverage captain
Nile Hilton
01.2000 - 01.2003
MBA Hotel Management - Hotel, Motel, and Restaurant Management
Cornell university
Faculty of Arts -
department of history
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