HATEM MUSTAFA ELSYAED
Jeddah,Saudi Arabia
Summary
Dynamic professional with a strong skill set in presentation, leadership, and teamwork. Proficient in strategic planning and performance metrics analysis, with a solid understanding of supply chain processes. Expertise in Microsoft Office and database management, achieving significant results in business development and relationship management. Aiming to leverage quantitative reasoning and forecasting skills to enhance organizational success and promote collaboration.
Overview
2027
2027
years of professional experience
2011
2011
years of post-secondary education
1
1
Certification
Work history
Sales And Operations assistant area manger
Nahdi Medical Company
Jeddah, Mecca Region
2023.04 - Current
- Assisted in improving operational efficiency by supporting the streamlining of administrative processes.
- Encouraged team collaboration through basic communication techniques.
- Helped update databases regularly for straightforward access and retrieval of information.
- Maintained an organised work environment to support productivity.
- Performed regular audits to assist in maintaining quality standards.
- Participated in regular performance reviews to facilitate constructive feedback for improvement.
- Contributed to the development of SOPs for consistency in operations across departments.
- Aided day-to-day operations of the facility, including scheduling and customer service.
- Drafted documents and reports for management review as required.
- Prepared business correspondence on behalf of senior staff and the organisation as directed.
Operation Sales Supervisor
Nahdi medical Company
Jeddah, Mecca Region
2021.08 - 2023.04
- Boosted store reputation by delivering top-notch customer service.
- Upheld high-quality standards in all sales activities, reflecting positively on brand image.
- Managed customer queries to improve overall service experience.
- Identified potential markets with detailed research and analysis.
- Collaborated with marketing team to design effective sales promotions.
- Reviewed and analysed sales figures, resulting in strategic planning and forecasting.
- Supervised the sales team, enhancing their performance and productivity.
- Fostered a positive work environment, enhancing employee morale and productivity.
- Delegated tasks effectively, ensuring team productivity was maximised.
- Streamlined the sales process through effective leadership.
- Oversaw inventory management for maintaining optimal stock levels.
- Implemented promotional campaigns, leading to increased product visibility.
- Monitored daily sales operations and served as informational and procedural resource to team members.
- Coached team members to reach and exceed weekly and monthly sales goals.
Chief Pharmacist
Nahdi Medical Company
2013.04 - 2026.03
- Chief Pharmacist at Nahdi Medical Company from April 2013 up till Aug 2021,
- CEO AWARDED 2010 NAHDI MEDICAL COMPANY
- REVENUE GROWTH % AWARDED
Store manager
Nahdi pharmacy
- Oversaw daily operations at one of Nahdi Pharmacy in Riyadh to ensure efficiency and customer satisfaction.
- Implemented promotional displays to increase product visibility and sales.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
Education
Bachelor Degree - Pharmaceutical Sciences
Al Azhar university
Skills
- Excellent Presentation skills
- Leadership and teamwork skills
- Collaboration and initiation skills
- Excellent communication skills
- Computer literate (MS Office)
- English language skills
- Staff supervision techniques
- Strategic planning aptitude
- Performance metrics interpretation
- Supply chain understanding
- Microsoft Office proficiency
- Quantitative reasoning
- Forecasting expertise
- Confidence and resilience
- Budgeting proficiency
- Relationship Management
- Business development
- Excel proficiency
- Database management
TRAINING & COURSES
- Store manager course.
- Human resource administrator training.
- Mini diploma in sales management.
- Sales forecasting course.
- Fundamental of sales management.
- Lead to achieve your sales target.
- Arts of conflict management course.
- Selling by Versatility (Social Styles) Course.
- Selling skills course.
- Learning how to learn.
Languages
English
Advanced
Certification
Master of Business Administration (MBA)
Arab Academy for Science, Technology & Maritime Transport - AASTMT
Timeline
Sales And Operations assistant area manger
Nahdi Medical Company
2023.04 - Current
Operation Sales Supervisor
Nahdi medical Company
2021.08 - 2023.04
Chief Pharmacist
Nahdi Medical Company
2013.04 - 2026.03
Store manager
Nahdi pharmacy
Bachelor Degree - Pharmaceutical Sciences
Al Azhar university