Hatem Romdhani

• Build assortments and product pages based on MAF merging strategy
• Managing and negotiating weekly and monthly exclusive online deals and exclusive online range
• Works with the product teams to manage online pricing strategies as markdowns and promotions
• Drive e-commerce sales and margin
• Create new product merchandising pages for specific categories and seasonal rang
• Find and contribute fixing possible bugs appearing on the existing product catalogue

Having overall accountability for growing the sales and profitability throughout each area of the store.

Managed staff members, strategically assigning tasks to facilitate productive workflow.

Monitored sales performance (13 sales records)

Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.

Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity.

Monitored sales performance in team of through an action plan to achieve objective .

Negotiations with supplier (ordering, optimization of the selling area.

• Implemented theft prevention measures to reduce store losses.
• Hired and trained staff for optimum performance against sales and marketing objectives.
• Managed the evaluating, determining value and pricing of new products within product range.
• Established budgets for specific projects and teams and controlled costs.
• Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.
• Reduced waste by offering special prices on goods nearing expiry dates.
• Held regular meetings with trade staff to delegate tasks, communicate market trends, sales KPIs and priorities.
• Enforced team compliance with health and safety requirements to maintain standards.
• Merchandised displays to showcase new and popular items.
• Stored stock safely and securely to maintain quality of goods.
• Recruited motivated, personable staff to deliver outstanding customer care.

• Creation for new company Tunis Vocal Service
• Offshore company how to manage the different task for french, Belgium and Swiss companies.
• Ensure different operations for our customers (update files, direct sales by Pone, customer satisfaction study .......)
• Ensure the recruitment and training of new employees.
• Manage all the company expenses
• Growth the number of staff in the company from 10 to 111 employees in tow years

• Cultivated acute understanding of customer requirements.
• Managed calls , expertly using call-handling technology.
• Surpassed customer expectations and improved brand image by following guidelines to process requests quickly and effectively.
• Training of new operator.

Responsible of 7 staff, my role was to maximize revenues while increasing customer staisfaction. Training, Motivating, Sales target, Stock maintaining, creating attractive displays, scheduling shift and implementing safety regulations were my main duties.

Follow the customers purchases an payment

follow the supplier payment