HATIM ALQARNI
Information Technology Specialist
JEDDAH
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
4
4
years of post-secondary education
Work History
Information Technology Specialist
JEDDAH CHAMBER غرفة جدة التجارية
Jeddah
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Facilitated best user experience through continuous support and communication of system changes.
- Drafted and distributed training manuals for devices used by various employees.
- Assisted with updating technical support best practices for use by team.
Customer Service Representative
STC
Jeddah
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recorded account information to open new customer accounts.
Front Office Clerk
international water distribution co. (tawzea)
Jeddah
- Reviewed and streamlined digital file systems to reduce usage errors.
- Produced high-quality communications for internal and external use.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
Education
DIPLOMA NETWORK SYSTEM ADMINISTRATION - NETWORK SYSTEM ADMINISTRATION
College of Telecom & Electronics
JEDDAH SAUDI 01.2015 - 08.2018
DIPLOMA - INTERCONNECTION CISCO NETWORKING
ALISON
JEDDAH 04.2001 -
Skills
Software updates
undefinedTimeline
DIPLOMA NETWORK SYSTEM ADMINISTRATION - NETWORK SYSTEM ADMINISTRATION
College of Telecom & Electronics
01.2015 - 08.2018
DIPLOMA - INTERCONNECTION CISCO NETWORKING
ALISON
04.2001 -
Information Technology Specialist
JEDDAH CHAMBER غرفة جدة التجارية
Customer Service Representative
STC
Front Office Clerk
international water distribution co. (tawzea)
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