HAWAZIN SRUR

• Delivered exceptional front desk service in a high-volume, fast-paced environment, welcoming and checking in guests with professionalism and warmth using Opera Cloud PMS.
• Communicated fluently in English and Turkish, assisting Turkish-speaking guests by translating and ensuring smooth, personalized service.
• Handled guest check-ins/check-outs, room allocations, and reservations, maintaining Sofitel five-star service standards.
• Explained local attractions, cultural sites, and points of interest to guests, helping them make most of their visit and enhancing their overall experience.
• Answered and managed incoming calls at reception desk, resolving guest inquiries and concerns promptly,Managed over 50 customer calls per day.
• Created and maintained weekly shift schedule for reception, concierge, and call centre departments, ensuring optimal staffing and workflow.
• Registered staff attendance using internal HR platform, contributing to accurate timekeeping and shift tracking.
• Initiated and developed unique English dictionary to support call center team’s language development and improve guest communication.
• Collaborated with various departments to coordinate guest services, requests, and ensure complete guest satisfaction throughout their stay.

Volunteered in the wheelchair section, ensuring smooth and respectful service for elderly and disabled visitors.
Distributed Zamzam water to guests in need, maintaining cleanliness and order throughout the area.
Arranged wheelchairs systematically and assisted with their distribution, improving accessibility and flow of movement.
Provided translation support for non-Arabic speaking visitors, particularly in English and Turkish, helping them navigate the mosque and understand procedures.
Supported the overall spiritual and physical comfort of pilgrims, demonstrating patience, empathy, and dedication in a sacred and high-traffic environment.