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HAWRA ALI AL FURAISH
Airport Service Agent
Dammam ,01
Summary
Accommodating Airport Service Agent with in-depth knowledge of flight management protocols and modern ticketing booking procedures. Diplomatic and calm professional with two years of experience in airline industry. Commended for diffusing complaints and handling customer inquiries well.
Overview
2
2
Languages
1
1
Certification
6
6
years of post-secondary education
3
3
years of professional experience
Work History
Airport Service Agent
Saudi Ground Service, King Fahad Airport
Dammam
03.2018 - Current
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
- Operated PA system to make announcements regarding flight activity.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
Medical Secretary in Histopathology Lab
Al Mana Hospital
Dammam , Eastern province
Education
Bachelor of Science - Respiratory Therapy Bachelor Degree
DAMMAM University
02.2011 - 02.2015
Master of Science - Health Administration
UNIVERSITY OF ST. FRANCIS
USA 02.2016 - 03.2018
Skills
Exceptional interpersonal communication
React effectively to challenging situation
Knowledge of health and safety issues
Flexible and adaptable
Ability to work in a team driven environment
X Highly resourceful, objective and reliable
Time management
Accomplishments
- 2016 attending conference USA Strategies for Guiding Treatment and Improving Health
- 2009 The group leader of the 208" class in Dammam University.
- Volunteer in Oak Park arms assisted living retirement community.
- Participate in project aim to provide Documentary short film with a title of "medical errors" highlighting the aspects of the issue of medical errors
Affiliations
Member of the Saudi Society for Respiratory Care.
Software
Excel
PowerPoint
Advanced Internet Research
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
IELTS Score 6.5
Timeline
Airport Service Agent
Saudi Ground Service, King Fahad Airport
03.2018 - Current
IELTS Score 6.5
12-2016
Master of Science - Health Administration
UNIVERSITY OF ST. FRANCIS
02.2016 - 03.2018
Bachelor of Science - Respiratory Therapy Bachelor Degree
DAMMAM University
02.2011 - 02.2015
Medical Secretary in Histopathology Lab
Al Mana Hospital