HAWRAA ALALSHAIKH
Eastern Region
Summary
A highly skilled professional with expertise in operating systems, Odoo System, and data analysis. Demonstrates exceptional problem-solving abilities and remains calm under pressure. Strong communication skills, leadership, and team-building capabilities enhance public relations and social media marketing efforts. Committed to quality assurance and continuous improvement while effectively working independently or as part of a team.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work history
Underwriting medical manager
Independent for insurance service and brokerage – IIB
01.2019 - 01.2023
- Coordinated multidisciplinary team meetings to ensure effective communication and decision-making.
Strengthened relationships with insurance providers, facilitating smoother claim settlements.
Adhere to company procedures and documentation management standards.
Administer underwriting guidelines and regulations.
Advise Underwriting staff when a final decision is difficult or marginal.
Analyze data and / or creates unique solutions.
Anticipate and adjusts for problems and roadblocks.
Approve files that are exceptions to the guidelines or in excess of supervisors' approval authority.
Assist Finance & accounting department with receivables.
Assist in developing and growing a working pipeline of new business.
Assist in managing underwriting relationships with the insurers.
Assist in the budgeting process at a monthly, quarterly and annual basis.
Assure proper execution of regulatory / legislative practices for Product Management.
Attend client quartrly or when required.
Attend client / broker meetings, presentations and relevant industry events on behalf of the company.
Branch Manager
Independent for insurance service and brokerage – IIB
10.2023 - 08.2024
- Built partnerships with local businesses fostering community relations.
- Fostered a positive work environment, improving overall team morale.
- Conducted regular performance reviews for continuous employee development.
- Provided excellent customer service, securing client loyalty.
- Managed daily operations to ensure smooth running of the branch.
- Resolved customer complaints swiftly, maintaining company's reputation.
- Developed and implemented strategies for increased customer satisfaction.
- Led team meetings to foster communication and collaboration.
- Improved branch productivity by implementing efficient work schedules.
- Oversaw recruitment process, ensuring selection of competent staff members.
- Coordinated with other branches for seamless service delivery.
- Recruited and managed senior staff with focus on delivering clear results.
- Created and led successful business culture focused on performance.
Acting general manager
Independent for insurance service and brokerage – IIB
09.2023 - 04.2025
- Improved staff morale with regular team building activities.
- Conducted regular performance reviews to identify areas of improvement and opportunities for staff development.
- Delegated tasks to promote team accountability and ownership.
- Resolved conflicts swiftly, ensuring a harmonious work environment.
- Identify, develop, and direct the implementation of business strategies.
- Lead the team through coaching and mentoring to ensure that each employee conducts business professionally, legally and to the highest levels of customer excellence.
- Conduct continuous reviews and analyses of the business to promote a culture of continuous improvement.
- Plan & direct the organization’s activities to achieve short-term and long-term targets and set standards for financial performance.
- Analyze current market/industry trends and formulate strategies for possible expansion and acquisitions that could contribute to the growth of the organization.
- Responsible for conducting regular reviews and subsequent planning of the organization, to ensure: Budget planning and achievement, Sustainable growth YoY, Responsible for ensuring that deliverables are met against service plans and Achievement of the longer-term strategy and business plans for the company.
- Establishing new business opportunities for the group as part of the growth strategy.
- Research and implementation of new products for the KSA market.
- Management of networks & stakeholders both internally and externally to ensure their needs are consistently met with a high standard.
- Ensure compliance with applicable laws, rules, and regulations not only of KSA but also of those affected by the parent company and generally assisting with the resolution of related compliance problems.
- Perform any other tasks as assigned by the line manager.
Senior account executive
Independent for insurance service and brokerage – IIB
01.2016 - 12.2018
HR Coordinator
Abdullah A. Al-Khodari Sons Co.
Al-Khobar
03.2014 - 12.2016
- Issuing /Cancellation authorization letters to international agents to utilize visas to specific candidates.
- Follow up and coordinate with Arab recruitment agencies and other International recruitment agencies.
- Issuing employment contracts
Legal Coordinator
Abdullah A. Al-Khodari Sons Co.
Al Khobar
01.2009 - 09.2012
- Preparation of the organizational rules
- Preparation of work contracts
- Following up on Internal and External Issues with the undersecretary of legitimate
- Preparing Sale & purchase, and rent agreement
- Preparing and following up on Ministries' Letters Initiating the Company
- Preparing the Board of Directors agreement
- Preparing the Letters and decisions of the Shareholders’ affairs and public collectives
- Follow up with a law firm in Kuwait.
- Final Settlements
- Preparing employees’ reward statements after service 10 years and over
- Management the association shareholder program.
Assistant Accountant
Abdullah A. Al-Khodari Sons Co.
Al Khobar
10.2008 - 01.2009
- Data Entry and entering invoicing
Education
Master of Business Administration -
Lincoln university college
10.2022 - 11.2023
Diploma in the Era of AI - undefined
Training Diploma In Executive Management - undefined
Arabian Academy for training and consultant
Diploma in Management & Business Administration - Legal Studies
Bournemouth Business International School
B.A - Computer Science
Lakehurst University
Skills
- Operating systems
- Odoo System
- Ability to work independently
- Ability to work as part of a team
- Data analysis
- Calm under pressure
- Problem-solving
- Communication skills
- Team building
- Leadership
- Public Relations
- Social media marketing
- Quality Assurance
Timeline
Branch Manager
Independent for insurance service and brokerage – IIB
10.2023 - 08.2024
Acting general manager
Independent for insurance service and brokerage – IIB
09.2023 - 04.2025
Master of Business Administration -
Lincoln university college
10.2022 - 11.2023
Underwriting medical manager
Independent for insurance service and brokerage – IIB
01.2019 - 01.2023
Senior account executive
Independent for insurance service and brokerage – IIB
01.2016 - 12.2018
HR Coordinator
Abdullah A. Al-Khodari Sons Co.
03.2014 - 12.2016
Legal Coordinator
Abdullah A. Al-Khodari Sons Co.
01.2009 - 09.2012
Assistant Accountant
Abdullah A. Al-Khodari Sons Co.
10.2008 - 01.2009
Diploma in the Era of AI - undefined
Training Diploma In Executive Management - undefined
Arabian Academy for training and consultant
Diploma in Management & Business Administration - Legal Studies
Bournemouth Business International School
B.A - Computer Science
Lakehurst University
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