Hawra H Al-Muhanna
Jubail,Eastern Province
Summary
Industrious student seeking career in technical support field. Eager to learn new techniques and enhance skills. Dedicated to offer strong customer service to increase trust and reliability. Detail-oriented technical support engineer with solid skills in resolving technical issues in hardware and software. Resourceful, flexible and committed team player. Reliable in meeting tight deadlines to meet demands. Productive individual with strong objective to acquire work experience and gain knowledge from technical support team. Enthusiastic in helping customers set-up accounts and configure network. Adaptable to challenging situations and demanding deadlines.
Overview
1
1
Certification
Work history
IT support technician (Coop Training)
TVTC
Al Hufuf, Eastern Province
08.2023 - 09.2023
A new and wonderful experience, although short.
I learned many skills, including 1- Installing programs, including anti-virus. 2- Reset devices. 3- Installing and connecting devices. 4-Solve problems facing devices. 5- Connect printers and projectors to the computer.
Education
Diploma - IT
01.2020 -
Skills
- Network troubleshooting
- Software issue diagnosis
- Exceptional communicator
- Data processing
- Telecommunications
- Troubleshooting proficiency
- Software diagnosis
- Hardware upgrades
- Application support
- Application installations
- Desktop support
- Data entry
- Customer support needs assessment
- Customer service expert
- Hardware diagnosis
- Skilled in TCP/IP and WAN
Languages
Arabic
Master or proficient
C2
English
Intermediate
A1
Certification
- Cybersecurity Essentials
- CCSK v4.1 Foundation Training
- IoT to Introduction
- NDG Linux Unhatched
- NDG Linux Essentials
- CCNA 7v
- Entrepreneurship
- CCNA® Routing and Switching
- IT Essentials: PC Hardware and Software
- Java Fundamentals
Timeline
IT support technician (Coop Training) - TVTC
08.2023 - 09.2023
technical and Vocational Training Corporation - Diploma, IT
01.2020 -
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