HAYA ALHAMIDI
Riyadh
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Key Account Manager
Insurance House IHC
08.2022 - Current
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Developed and delivered presentations to key customers to position products and services.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
Senior Account Executive
Marsh
07.2021 - 07.2022
- Deliver responsive and client-focused services while complying with established procedure and policies
- Transfer ownership of client relationship in smooth and professional manner when key accounts are reassigned, and support the team member receiving the account to ensure client service levels are maintained
- Proactively identify promotions and products relevant to each client and communicate these opportunities to client.
Account Executive
Tawuniya
08.2019 - 07.2021
- Provide responsive personal service to assigned clients, providing products information, renewal quotation, following up on claims and receiving complaints
- Proactively identify promotions and products relevant to each client and communicate these opportunities to client
- Request renewal quotations and attend meetings with clients to ensure renewed contracts continue to meet clients needs.
Medical Service Coordinator
Medvisa
08.2018 - 07.2019
- Direct the daily operations of customer service team and ensure the availability of necessary resources and tools for the quality of customer service delivery
- Communicating courteously with customer by telephone or face to face
- Identify areas of improvement to ensure provision of agile and fast customer service.
Education
Bachelor degree in Arabic Language -
Imam Mohammed Bin Saud University
01.2017
Skills
- Client Relationship Building
- Business Development
- Key Account Management
- Data-driven decision-making
- Cross-Functional Collaboration
Certification
IFCE
Timeline
Key Account Manager
Insurance House IHC
08.2022 - Current
Senior Account Executive
Marsh
07.2021 - 07.2022
Account Executive
Tawuniya
08.2019 - 07.2021
Medical Service Coordinator
Medvisa
08.2018 - 07.2019
IFCE
Bachelor degree in Arabic Language -
Imam Mohammed Bin Saud University
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