Haya Mandili
.
Jeddah
Summary
..
Overview
4
4
years of post-secondary education
1
1
year of professional experience
Work History
Crew Member
Ali Reza Food Co.
Jeddah, Jeddah
2020.12 - Current
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Assisted other team members to achieve goals.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Supported great dining and meal experiences for guests.
- Maintained fast speed of service, especially during rush times.
- Prepared products following restaurant, health, and safety standards and procedures.
- Worked front counter, drive-thru and other areas as needed.
- Became familiar with products to answer questions and make suggestions.
Reservation Agent
Hajar Tower Makkah
Makkah, Makkah
2020.02 - 2020.02
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Worked closely with front desk to achieve full occupancy of property.
- Maintained awareness of types of rooms available in different resort locations.
Medical Coordinator
King Abdullah Medical City
Makkah, Al-azizia
2018.12 - 2019.01
- Coordinated with other healthcare providers to build healthcare plans for patient's specific needs.
- Scheduled referral appointments to other providers for patients needing specialized treatment.
- Consulted with patients and family members to discuss healthcare plans and outline care initiatives.
- Discussed new medications and technologies specific to patient's conditions.
- Documented changes in patient health conditions and progress through scheduled check-ups and monitoring.
- Educated patients on conditions and assisted with struggles or questions concerning treatment, potential outcomes and prognosis.
Human Resources Intern
King Abdullah Medical City
Makkah, Al-azizia
2018.12 - 2019.01
- Drafted copy for documents, social media posts and internal memoranda.
- Worked with HR team to coordinate company events.
- Managed documents and maintained permanent files.
Quality Observer
Saudi Airlines catering
Makkah, Makkah
2017.07 - 2017.07
- Worked with customers to understand needs and provide excellent service.
- Exceeded goals through effective task prioritization and great work ethic.
- Used coordination and planning skills to achieve results according to schedule.
Education
Bachelor of English Literature -
Umm Al-qura University
Makkah 2013.08 - 2017.10
Skills
Customer service
Organization and Time management
First Aid/CPR
Verbal and written communication
Microsoft Office
Good listening skills
Timeline
Crew Member
Ali Reza Food Co.
2020.12 - Current
Reservation Agent
Hajar Tower Makkah
2020.02 - 2020.02
Medical Coordinator
King Abdullah Medical City
2018.12 - 2019.01
Human Resources Intern
King Abdullah Medical City
2018.12 - 2019.01
Quality Observer
Saudi Airlines catering
2017.07 - 2017.07
Bachelor of English Literature -
Umm Al-qura University
2013.08 - 2017.10