HAYLEY KAYE DELCHAU
Clearview,SA
Summary
I am a self-motivated and enthusiastic person with a bubbly personality. Logical problem solver with talents for team building, leading and motivating, as well as excellent customer service and relationship-building skills.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Traffic Controller
Traffic SA Management
09.2023 - Current
- Excellent communication with site members and contractors in person and through UHF radio.
- Adjusting strategies to maintain smooth traffic flow.
- Consistently maintaining high levels of professionalism while interacting with drivers and pedestrians.
- Strengthened relationships by collaborating with fellow traffic controllers and workers from various companies, ensuring seamless coordination during joint operations.
- Setting up and maintaining sites through TMPs and site plans.
- Partnered with crew members to use stop and slow bats
- Assembled signs and cones to direct traffic through and around construction sites.
- Assisted in general labour when needed around site.
Second in Charge
XConvenience
11.2021 - 10.2023
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Deli Second In Charge
Romeos Foodland
07.2021 - 10.2021
- With previous service deli experience I was able to adapt quickly to this position
- I have always presented myself extremely professional
- Learnt to deal with reps, phone calls and product ordering
- Learnt basic paperwork and checking logs
- I have gained a lot more product knowledge
- Learnt basic team leading skills and learnt to manage different situations.
Service Deli and Fresh Produce
Saints Foodland
01.2019 - 06.2021
- Proper use of sharp knives and wrap machines
- Proper use of wrap and slicing machines
- Personal presentation and hygiene are to a high standard.
- Ability to deliver exceptional customer service.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Kept tidy and organized area to comply with cleanliness standards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Education
Completion of Year 12 -
Parafield Gardens High School
Parafield Gardens, SA 01.2015 - 11.2019
Barista Training -
Grinders Baristas
10.2021 - 10.2021
White Card -
Civil Train
08.2020 - 08.2020
WZTM Card
Workzone Training
10.2023 - 10.2026
Skills
Independent workerEmpathetic & RespectfulCritical thinkingProblem solving & Decision makingLeadershipSelf-Motivation & CreativityHonestyGood work ethicFlexibleLoyal & Trustworthy
Respectful and Caring
Staff Management
Decision-Making
Active Listening
Teamwork and Collaboration
References
Petra Best Brad Carmichael
Store Manager Area Manager
0431529515 0437244429
Mark Willoughby Fasil Mersha
Personal Reference Traffic SA Boss
0497378758 0423372701
Timeline
WZTM Card
Workzone Training
10.2023 - 10.2026
Traffic Controller
Traffic SA Management
09.2023 - Current
Second in Charge
XConvenience
11.2021 - 10.2023
Barista Training -
Grinders Baristas
10.2021 - 10.2021
Deli Second In Charge
Romeos Foodland
07.2021 - 10.2021
White Card -
Civil Train
08.2020 - 08.2020
Service Deli and Fresh Produce
Saints Foodland
01.2019 - 06.2021
Completion of Year 12 -
Parafield Gardens High School
01.2015 - 11.2019