Haytham Ibrahim
Makkah, Cairo,Al
Summary
Objectives: Looking for a regional / operations manager position with an organization where I can use my skills and experience to achieve organization's goals and create mutual benefits through skillful management and develop and encourage employee productivity; enjoys being part of, as well as managing, motivating and training a successful and productive team to achieve higher standards of performance, thrives in highly pressurized and challenging working environments.
Overview
22
22
years of professional experience
Work History
Regional Manager
Cenomi Retail (Fawaz Alhokair)
Western Region , Saudi Arabia
2011.04 - Current
- Drive performance of the business in line with Brand and Company standards and strategies
- Manage the region towards the achievement of the monthly sales target and exceed the annual business plan objectives
- Established and maintained operational standards for 163 locations across region.
- Analyzing current performance and market conditions to stretch revenue goals
- Ensuring exceptional customer service experience for each customer every time in all stores / malls
- Ensuring General Malls/Stores standard and operation checks are implemented and staff well presented
- Manage, train, coach & develop the malls managers' team during mall visits
- Supervise the weekly and monthly staff training program for sales team in all positions within malls and follow up with mall team
- Implementing the performance review for Operation team and area managers in the region
- Constantly review store sales numbers, cost of inventory, operational expenses and inventory loss to determine whether the store is meeting its goals.
- Business Conversation with brand team to feedback the performance of their brands and discusses any business issues that affect the performance
- Ensure stores performance reviews are implemented by mall team & Area managers
- Manage the performance for the support department within my region; Maintenance, HR, Recruitment, LP. ...ETC.
- Ensure staff level must be balance with the budget as per matrix
- To implement company procedure and policy in all malls without any exemption
- Manage security & loss prevention team / cases an ensure actions has been taken on time
- Manage new stores opening within my region for all operational aspects
- Training & Succession Plan for all malls/stores team.
Operation Manager
Alhokair Fashion retail Co
Western Region, , Saudi Arabia
2009.07 - 2011.03
- Responsible for the entire Stores Operations, Training, Inventory Control, Cash management, Store Administration...Etc.
- Implement and maintain highly stores standard with keeping specific brand images
- Responsible for daily financial, accounting, collecting cash and deposit processes in the following day
- Manage supporting department performance like Maintenance & IT in my region
- Ensure that all Stock Delivery are received & followed as per company policy for
- Loading/Unloading process
- Managing & Support quality Inventory process through inventory team in all stores in my region
- Reduce operating expenses whenever possible in order to maximize the total profitability
- Support sales team to hit our region target
- Manage store staff schedules & Rota
- Support employees during the peak period and manages the store schedule
- Implemented stores promotions & specific brand instructions
- Handling all customers' queries and objection
- Manage new stores opening within my region for all operational aspects.
Sales Mall Manager
Al-Rashid, Dhahran Salaam Mall
Dammam & Riyadh , Eastern Province
2005.04 - 2009.06
- Responsibilities:
- Manage sales performance of specific mall
- Handling all mall activities, recruiting, training, developing & Rota for store staff
- Analyze mall performance and put action plan and implement it
- General store Operation implementation
- Driving customer service inside stores
- Communication with all business relevant
- Manage all staff concern
- Reporting staff update and vacancies
- Security and loss prevention
- Stock management - sending / receiving
- Implement all required task on time
- Handel Customer Complains in the mall
Area manager
Lasenza
Dammam , Saudi Arabia
2004.07 - 2005.03
- Drive and achieve sales target for all Lasenza stores in East
- Recruit and train all new staff on Lasenza standard
- To launch and implement Lasenza guidelines in all Lasenza stores in East
- Move stock between stores to be sure all stores have best stock level & models
- Implement all sales & promotion in my stores in the region
- Stock & inventory management.
Store Manager
Lasenza
Othaim, Sahara Plaza
2001.10 - 2004.06
- Sahara Mall, Riyadh www.fawazalhokair.com
Education
CBOP - Certified Business Operation Professionals
Leoron Institute
Saudi Arabia Bachelor Degree - undefined
Ain Shams University
1997
Skills
- Dedicative, co-operative & reliable.
- Leading & coaching skills.
- Effective time management skills
- Effective oral & writing communication skills.
- Computer operating skills.
- Analytical & commercial thinking skills.
- People handling & human relation skills.
- Ability to maintain positive attitude.
- Ability to define, defines seriousness & solving of problems.
- Ability to follow through and complete tasks to meet deadlines.
- Ability to deal with employees and customers.
- Product and service expertise
- Key Performance Indicator monitoring
- Sales development
- Customer service
- Mentoring and coaching
Languages
English
Advanced
Arabic
Native
Timeline
Regional Manager
Cenomi Retail (Fawaz Alhokair)
2011.04 - Current
Operation Manager
Alhokair Fashion retail Co
2009.07 - 2011.03
Sales Mall Manager
Al-Rashid, Dhahran Salaam Mall
2005.04 - 2009.06
Area manager
Lasenza
2004.07 - 2005.03
Store Manager
Lasenza
Othaim, Sahara Plaza
2001.10 - 2004.06
CBOP - Certified Business Operation Professionals
Leoron Institute
Bachelor Degree - undefined
Ain Shams University
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