Hayyas Ali Al-Shaikhi
Riyadh
Summary
IT professional with extensive experience in hardware and software maintenance, IT service management, and system optimization. Demonstrated success in incident resolution and service request handling, ensuring high system reliability. Proficient in troubleshooting and coordinating cross-functional teams to implement operational improvements.
Overview
10
10
years of professional experience
1
1
Certification
Work history
System Engineer
Tjdeed Technology
Riyadh, Riyadh Region
2025.12 - Current
- Utilised Ivanti Service Manager in an ITSM-driven environment to manage incidents and service requests.
- Monitored ticket progress end-to-end, ensuring compliance with SLAs.
- Analysed recurring issues to identify root causes in infrastructure components.
- Coordinated efforts among L1, L2, and L3 teams for seamless support.
- Maintained and optimised service catalog and approval workflows.
- Documented procedures and resolutions to enhance operational efficiency.
Station Engineer
Indra Arabia Co Ltd.
2019.01 - 2025.12
- Installed, configured, and upgraded IT systems to ensure hardware and software integrity.
- Managed daily incidents and service requests for timely resolution and precise client reporting.
- Monitored performance of PFM, AFM, CCTV, and fire systems to maintain operational efficiency.
- Conducted regular inspections and audits to guarantee system reliability and prevent downtime.
IT Manager
Saudi Students Association
2016.01 - 2018.01
- Developed and implemented social media strategies across multiple platforms to align with company branding objectives.
- Supervised daily operations of IT department, managing a team of IT professionals.
- Provided technical support and troubleshooting assistance to end-users, resolving software issues promptly.
Education
Bachelor - Computer Science, Minor in Law and Justice
Algoma University
CanadaSkills
- Hardware and software maintenance
- IT service management
- System monitoring and optimization
- Incident and service request handling
- System audits and reliability checks
- Troubleshooting and resolution
- Cross-functional team coordination
Certification
- Ethical hacking.
- Lean Six Sigma Greenbelt.
- Interview Skills Program with Distinction.
- Web development.
- IT in the workplace- How to present.
- Security operations center (SOC).
LANGUAGES
Arabic.
Native
English.
Fluent
Timeline
System Engineer
Tjdeed Technology
2025.12 - Current
Station Engineer
Indra Arabia Co Ltd.
2019.01 - 2025.12
IT Manager
Saudi Students Association
2016.01 - 2018.01
Bachelor - Computer Science, Minor in Law and Justice
Algoma University