Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
OperationsManager

HAZEM ALQASEM

OPERATIONS MANAGER
JEDDAH,ALmurjan district

Summary

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.

Overview

2
2
Certifications

Work History

Operations Manager

Gold Integration EST. ( NESTRETTO COFFEE )
Abha,Aseer region
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Prepared annual budgets with controls to prevent overages.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Developed systems to track and log work issues.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Reviewed operations reports to understand numbers and trends.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Increased profit by streamlining operations.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Formulated processes to reduce downtime and financial loss.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Advanced productivity KPIs to achieve key business goals and objectives.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Spearheaded department training to enhance employee performance and boost employee productivity.

Quality Manager

Gold Integration EST. ( NESTRETTO COFFEE )
Abha,Aseer region
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Updated quality control standards, methods and procedures to meet compliance requirements.
  • Improved quality processes for increased efficiency and effectiveness.
  • Liaised with HR manager to organize and perform quality standard training for new and existing staff.

Operations Coordinator

Gold Integration EST. ( NESTRTETTO COFFEE )
Abha,Aseer region
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
  • Monitored employee productivity and optimized procedures to reduce costs.
  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.

Area Manager

Gold Integration EST. ( NESTRETTO COFFEE )
JAZAN
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Planned operations to meet established schedules, factoring in order demands and business forecasts.
  • Brought in exceptional candidates to boost team productivity and operational efficiency.
  • Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.

Supervisor

Gold integration EST. ( NESTRETTO COFFEE )
Abha,Aseer region
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Delegated high volumes of work to empower team, build trust and assist with professional development.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.

Training Manager

Gold Integration EST. ( NESTRETTO COFFEE )
Abha,Aseer region
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
  • Managed new employee orientation training process for more than [Number] employees each year.
  • Reviewed and edited all training materials for accuracy and company policy compliance.

Accounts Manager

STC Company
JEDDAH
  • Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
  • Identified partnership opportunities and established favorable business connections.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
  • Forecasted trends and recommended improvements based on financial risk analyses.

Sales Coordinator

STC COMPANY
JEDDAH
  • Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
  • Set up appointments with potential and current customers to promote new products and services.
  • Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
  • Deployed and assessed strategies for retaining customers and maximizing account servicing opportunities to promote revenue consistency.

Branch Manager

OVER DOSE
JEDDAH
  • Boosted sales and customer loyalty through incentive programs.
  • Forecasted trends and recommended improvements based on financial risk analyses.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.

Lounge Manager

N Longe Restaurant
Abha , Aseer Region
  • Increased customer satisfaction by resolving issues.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Worked with customers to understand needs and provide excellent service.
  • Resolved problems, improved operations and provided exceptional service.
  • Carried out day-to-day duties accurately and efficiently.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.

Education

High School Diploma -

Mohammed Bin Soud Alkabeer
04.2001 -

Skills

Operations management

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Certification

Diploma in sales and marketing management

Interests

Swimming

Coffee

Timeline

High School Diploma -

Mohammed Bin Soud Alkabeer
04.2001 -

Operations Manager

Gold Integration EST. ( NESTRETTO COFFEE )

Quality Manager

Gold Integration EST. ( NESTRETTO COFFEE )

Operations Coordinator

Gold Integration EST. ( NESTRTETTO COFFEE )

Area Manager

Gold Integration EST. ( NESTRETTO COFFEE )

Supervisor

Gold integration EST. ( NESTRETTO COFFEE )

Training Manager

Gold Integration EST. ( NESTRETTO COFFEE )

Accounts Manager

STC Company

Sales Coordinator

STC COMPANY

Branch Manager

OVER DOSE

Lounge Manager

N Longe Restaurant

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