Hazem Elbadawy

Led planning, execution, and oversight of operations across network of specialized Companies in medical, psychological, and social rehabilitation, special education, and home healthcare, aligned with Saudi Vision 2030.
Key responsibilities include developing operational strategies, supervising day-to-day performance, and enhancing service quality by local and international accreditation standards (e.g., CARF).
Oversaw multidisciplinary human capital, analyzed key performance indicators (KPIs), ensured regulatory compliance, and managed operational risks to support company's sustainability and excellence in rehabilitation.

Strategic and Operational Leadership
Participated in designing and executing 2nd and 3rd versions of organization's strategic plan, including more than 10 goals and 30 initiatives, with defined timelines and performance indicators.

Monitored strategic performance across 7 rehabilitation branches, achieving an over 80% implementation rate for initiatives.

Trained more than 15 leaders at all levels on strategic planning methodologies, including Balanced Scorecard, Lean Six Sigma, Kaufman, and Pfeiffer models.

Applied Lean Six Sigma methodology across 7 medical departments, resulting in a 30% cost reduction and 90% error reduction.

Supervised implementation of operational plans in medical and paramedical departments, with regular monthly performance reports to executive leadership.

Supervision and Performance Control
Directly supervised over 100 staff members, including medical, nursing, and allied health professionals, with quarterly evaluations submitted to top management.

Designed staff schedules and ensured 95% adherence to treatment programs and assigned timelines.

Set and tracked monthly and annual goals for 25+ units, achieving an average 90% goal completion rate using efficiency and effectiveness metrics.

Ensured full compliance with Ministry of Health regulations, reducing violations by 90% annually.

Held weekly department head meetings and resolved 90% of operational issues within one week of discussion.

Patient and Employee Safety
Designed and implemented infection control and occupational safety plans that benefited over 500 employees.

Supervised safe medical waste disposal procedures across 7 facilities, achieving 100% compliance in external audits.

Development and Continuous Improvement
Led collaborative improvement initiatives across all departments, approving over 12 improvement waves annually.

Addressed performance indicator gaps across all branches through data analysis and performance metrics.

Analyzed satisfaction surveys from 1,000+ beneficiaries annually, resulting in development and launch of 3 specialized centers.

Supervised implementation of 2 modern medical projects using PMP methodology, with 100% on-time delivery.

Medical Conferences and Institutional Representation
Nominated over 50 employees to attend local and international scientific conferences.

Represented organization in more than 10 strategic and scientific conferences and forums.

Medical Education and Training
Oversaw execution of over 100 Continuing Medical Education (CME) sessions annually.

Served as a faculty member at organization’s training center, delivering over 40 lectures and workshops both internally and externally.

Reviewed and approved over 15 training programs submitted by various departments each year.

Healthcare Quality Management
Followed up on internal quality audit results and contributed to a significant reduction in noncompliance findings.

Ensured 100% staff compliance with organization’s approved procedures and documentation.

Reviewed and approved 100% of procedural improvement proposals, and contributed to policy design for more than 7 medical departments.

Active member of Institutional Excellence Committee, and Secretary General of Prince Mohammed Bin Fahd Award for Best Performance in Arab World, awarded to organization in 2024.

Committee Leadership and Memberships
Chairman of:

Occupational Health & Safety Committee

COVID-19 Control Committee (achieved 95% internal infection reduction)

Health Services Efficiency and Performance Committee

Al-Tamimi Autism Center Operations Committee

Organization’s Website Development Committee

Investment Services Marketing Committee

Member of:

Higher Strategic Planning Committee

Institutional Excellence Committee

Business Continuity in Crises Committee

Scientific Support Committee for Conferences

Outstanding Employee Award Jury Committee

Organizational Structure Development Committee

Job Interview Panel Committee

Project Management
Project Manager – Zamil Hearing and Speech Center: Oversaw entire project lifecycle from feasibility study to implementation, with launch expected in 2025 and a projected annual capacity of 9,000 beneficiaries.

Project Manager – Collaborative Improvement Project: Implemented across all organization branches, improving consistency and service quality by 80%.

Provide immediate and effective medical care to patients presenting in emergency situations, including trauma, cardiac arrest, respiratory distress, and other acute conditions.

Conduct rapid clinical assessments, initiate emergency treatment protocols, and stabilize patients before referral or admission.

Coordinate with multidisciplinary teams including nurses, paramedics, and on-call specialists to ensure timely and appropriate interventions.

Maintain accurate and up-to-date patient records, documenting history, clinical findings, diagnostics, and treatment plans.

Monitor patient progress in the emergency unit and respond promptly to any clinical deterioration.

Ensure adherence to hospital protocols, infection control standards, and patient safety regulations.

Participate in emergency drills, continued medical education (CME), and case reviews to enhance clinical readiness and performance.

• Applied continuous process improvement strategies to enhance case and clinical management.
• Develop and implement effective policies for all operational procedures.
• Improved patient outcomes and delivery of care by elevating clinical quality processes.
• Monitoring performance of administrative staff.
• Stay abreast of latest healthcare systems.
• Applied continuous process improvement strategies to enhance case and clinical management.
• Supported hospital capacity growth in line with regional targets
• Completed ward rounds to evaluate quality of care delivery.
• Created effective marketing plans, attracting high-performing physicians to apply for surgery vacancies.
• Maintained compliance with national requirements by tracking staff education and certifications.

• Increased customer satisfaction rate by 90%, providing development training for all laboratory staff.
• Provided mentorship and quality training to all laboratory staff, increasing staff retention rate by 90%
• Kept laboratory records up to date, ensuring consistent operational compliance.
• Improved instrument performance, conducting maintenance and troubleshooting of laboratory instruments and coordinating repairs.
• Increasing financial flows to laboratories and achieving targets