Summary
Overview
Work History
Education
Skills
Languages
Certification
Volunteer
Timeline
Generic

Hazem Khayyat

Jeddah

Summary

Organized and dependable with 10 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Operation officer

SAICO
Jeddah
04.2020 - 02.2024
  • Issued medical and motor policies
  • Responsible for additions, deletions and modifications policy
  • Evaluated financial information to detect and investigate suspected fraud.
  • Wrote reports detailing actions for internal use, client review, or official recordkeeping.
  • Read and correctly interpreted documentation to understand key details and make accurate judgments about data.

Motor Claims Officer

SAICO
Jeddah
04.2020 - 02.2024
  • Followed up on all client requests and verified resolution.
  • Handled all claims and communications within established service level agreements.
  • Kept clients well-informed of claim updates and case progress.
  • Determined insurance cover level and relevance for accurate claim assessments.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.

Customer service team leader

Mednet
Jeddah
02.2019 - 04.2020
  • Assisted call center agents with training and job responsibilities
  • Responded to customer requests with friendly, knowledgeable service and support.
  • Prepared necessary forms to complete transactions.
  • Assisted call center agents with training and job responsibilities.
  • Trained staff on operating procedures and company services.
  • Managed workflow to continuously exceed quality service goals.
  • Identified individual staff development needs and arranged appropriate training.

Administrative Assistant

Russlan Company
San Rafael
05.2016 - 12.2018
  • Drafted professional memos, letters and marketing copy to support business objectives and growth
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Took initiative to self-assign administrative tasks in line with company policy to maximize impact.
  • Kept and maintained accurate filing system for preservation of office information.
  • Planned and scheduled meetings, creating agendas and minutes as needed.
  • Ordered stock and supplies from trusted and cost-effective suppliers to meet office needs.
  • Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.

Call center officer

Saudi Airlines
Jeddah
07.2009 - 01.2011
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.

Education

Bachelor of Business Administration - Management

Dominican University of California

Certifications and Licenses

Skills

  • Time Management
  • Operations management
  • Communication skills
  • Problem-solving
  • Customer-focused
  • Team building

Languages

Arabic - fluent
English - fluent

Certification


● IFCE (Insurance Foundation Certificate Examination)

● Excel program (Advanced Level) by Managerial and financial t

● Amadeus Program (flight reservation program) by SAUDIA.

● OSHA safety course

● ISO 45001 health and safety course

● NEBOSH course

● PMP Project Management Professional

● Anti Money Laundering

● Abdul Latif Jameel Intensive Marketing Program

Volunteer

Days of service 02/2018- 05/2018

Centre for Volunteer & Nonprofit Leadership - San Rafael, USA


Office support 02/2016 - 11/2017

Saint Vincent De Paul | San Rafael, USA

Timeline

Operation officer

SAICO
04.2020 - 02.2024

Motor Claims Officer

SAICO
04.2020 - 02.2024

Customer service team leader

Mednet
02.2019 - 04.2020

Administrative Assistant

Russlan Company
05.2016 - 12.2018

Call center officer

Saudi Airlines
07.2009 - 01.2011

Bachelor of Business Administration - Management

Dominican University of California

Certifications and Licenses

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Hazem Khayyat