Office 365
HAZEM MAHMOUD
Sr. Services Engineer
DAMMAM
Summary
Proficient Senior Service Engineer knowledgeable about Electrical equipment in the Electrical industry. Adept at applying technical skills to resolve routine and complex problems. Ready to leverage 11 years of experience to take on new professional challenge
Overview
11
11
years of professional experience
5
5
Certifications
1
1
Language
Work History
Senior Service Engineer
Wahah Electric Supply Company Of Saudi Arabia Ltd. (WESCOSA) / Electrical Industries Company (EIC)
05.2017 - Current
- Design, analyze and provide electrical solutions as per IEC & ANSI Standard
- Assist in installation &Testing, perform report writing and presentation of findings to technical and non- technical staff/customers.
- Established strong relationships with clients by providing exceptional service, leading to repeat business and referrals.
- Collaborated with cross-functional teams to ensure seamless integration of new technologies into existing systems.
- Optimized maintenance schedules, resulting in increased equipment reliability and reduced service costs.
- Proactively identified potential bottlenecks in workflows proposed alternative solutions that ultimately increased efficiency across the team.
- Introduced innovative troubleshooting techniques, enhancing the team's ability to resolve complex problems quickly.
- Enhanced system performance by conducting thorough diagnostic tests and implementing effective solutions.
- Implemented preventative maintenance programs, reducing system failures and extending equipment life.
- Provided detailed reports on service activities and outcomes to management, enabling informed decision-making processes regarding system improvements.
- Achieved customer satisfaction with timely resolution of technical issues and clear communication.
- Collaborated closely with manufacturers on hardware specifications modifications that would improve overall system performance.
- Assisted sales team with product demonstrations and technical support, contributing to increased revenue opportunities.
- Scheduled and implemented maintenance activities for equipment.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Organized and directed maintenance shutdowns and startups.
- Trained and supervised staff on equipment maintenance and safety procedures.
Senior Production Supervisor
The Saudi Transformers Company LTD / Electrical Industries Company (EIC)
01.2013 - 04.2017
- Manufacturing 3 phase – oil immersed , naturally cooled distribution transformers , Under license agreement with PAUWELS International , Belgium , in compliance with IEC 60076 & SASO standards
- Standard manufacturing range is from 50 KVA to 3150 KVA with a maximum voltage of 36 KV.
- Contributed significantly to continuous improvement programs by identifying inefficiencies in existing systems and recommending actionable solutions.
- Participated in annual budget planning exercises, providing valuable input on production department resource allocation and cost projection.
- Mentored junior supervisors, facilitating their professional growth and development within the company.
- Established strong working relationships with equipment suppliers, guaranteeing prompt maintenance support when needed to minimize downtime occurrences.
- Provided regular performance feedback to employees, fostering an environment that encouraged open communication and continuous learning opportunities.
- Streamlined production processes through the introduction of Lean Manufacturing techniques, leading to reduced waste and improved efficiency.
- Increased production efficiency by implementing new scheduling strategies and workflow processes.
- Implemented strategic cost-saving measures to optimize resource utilization, reducing operational expenses while maintaining quality standards.
- Conducted root cause analyses for any deviations from standard operating procedures, taking corrective action as necessary to prevent future incidents.
- Resolved issues quickly to maintain productivity goals.
- Estimated labor requirements to support anticipated workload.
- Monitored team budgets to keep projects on task and avoid waste.
- Managed internal operational standards and productivity targets.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Supervised ongoing daily production phases.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Collaborated with other leaders and executives to direct workflow and support operations.
Education
Academic Certificate -
International General Certificate of Secondary Education (IGCSE), EGYPT
College Degree - Electromechanics
Faculty of Engineering, Alexandria University
Skills
NI MultisimAutomation StudioEESSimulinkAutomationSCADAPrimaveraCommunication skillsPresentation skillsTeam LeaderTeam WorkInterpersonal skillsFlexibilityIntegrityPositive AttitudeResponsibilityWork ethic
Technical solution development
Maintenance Planning
Repair expertise
Installations expertise
Cost Control
Electrical Engineering
Field service experience
Equipment maintenance and repair
Preventive Maintenance
Lockout and tagout procedures
Facility Maintenance
Hazardous Materials Handling
Vendor supervision
Industrial Automation
Component Replacement
Quality Control
Multitasking Abilities
Teamwork and Collaboration
Systems Engineering
Team building
Organizational Skills
Decision-Making
Modification and repair skills
Team Collaboration
Problem-solving abilities
Multitasking
Task Prioritization
Problem-Solving
Analytical Skills
Personal Information
- Date of Birth: 19/11/89
- Gender: Male
- Nationality: Egyptian
- Military Status: Fully Exempted
- Marital Status: Married
Certification
Certified Maintenance & Reliability Professional (CMRP®)
Training Sessions
- 09/2013, Internal Auditing of Environmental Management System (ISO 14001:2004)
- Fundamental and applications of partial discharge diagnostics with MPD 600
Software
Etap
Minitab
Primavera-P6
Timeline
Senior Service Engineer
Wahah Electric Supply Company Of Saudi Arabia Ltd. (WESCOSA) / Electrical Industries Company (EIC)
05.2017 - Current
Senior Production Supervisor
The Saudi Transformers Company LTD / Electrical Industries Company (EIC)
01.2013 - 04.2017
Academic Certificate -
International General Certificate of Secondary Education (IGCSE), EGYPT
College Degree - Electromechanics
Faculty of Engineering, Alexandria University