Hazem Mostafa
RIYADH,Saudi Arabia
Summary
Aspiring product specialist motivated to use knowledge and talent for product development to help companies succeed. Steady background in marketing and well-versed in product development processes. Eager to continue learning and developing skills in specialised field.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work history
Medical Scientific Manager
Adam Medical Company
Riyadh, Riyadh Region
05.2020 - Current
- Engaging external and internal doctors and pharmacists.
- Mentored team members to succeed and advance within department and company.
- Provides the knowledge and expertise in specific subject.
- Analysed employees' skill levels and implemented new techniques to boost knowledge.
- Designed training modules for strategic business practices and organisational behaviour training concepts.
- Created testing and evaluation procedures.
- Led training programmes designed to implement new agent performance management standards .
- Presented training information via role playing, simulations and team exercises.
- Assisted managers and trainers in solving specific training problems by conducting on-on-one or group sessions.
- Promoted training sessions online and in social media to gain more leads.
- Collaborated with volunteers to facilitate volunteer training.
Product Specialist
EVERGREEN COMPANY
Riyadh, Riyadh Region
02.2019 - 04.2020
- Produced and maintained technical files related to evergreen products.
- Attended to ongoing service and maintenance requests, meeting KPI targets including user satisfaction.
- Resolved product issues within target timeframes for prompt customer service.
- Presented at sales meetings, using enthusiasm and product expertise to generate interest and close sales.
- Delivered and adapted training to meet users' needs.
- Gathered and presented customer feedback to promote product improvements.
- Improved sales by leading thorough staff product training.
- Investigated recurring customer concerns, queries and complaints, offering feedback for process changes.
- Supported users groups by demonstrating reliability and product expertise.
- Maintained internal service documentation to guide maintenance and troubleshooting.
- Liaised with project management team to implement objectives.
- Demonstrated product uses, functionality and benefits to new and prospective clients.
Pharmacist
ADAM MEDICAL COMPANY
Riyadh, Riyadh Region
02.2014 - 01.2019
- Managed pharmacy budgets through inventory management.
- Supplied non-prescription medicines, diagnostic and therapeutic aids, providing advice to customers on effective usage.
- Provided patients with pamphlets and verbal instructions about taking, handling and storing medications.
- Received prescriptions and checked against medical histories, safeguarding patient health and safety.
Education
Pharmacotherapy Specialist - American Board
Clinical Pharmacist
USA 05.2021 - 05.2022
Master of Business Administration - Marketing
Cairo University
05.2023 -
Clinical Pharmacist -
Assiut University
05.2007 - 05.2012
Skills
- Product presentations
- Development training
- High-level customer education and support
- Test analysis
- Calculations and measurements
- Market Analysis
- Product and service sales
- Customer service expert
Websites
Languages
English
Upper intermediate
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Master of Business Administration - Marketing
Cairo University
05.2023 -
Pharmacotherapy Specialist - American Board
Clinical Pharmacist
05.2021 - 05.2022
Medical Scientific Manager
Adam Medical Company
05.2020 - Current
Product Specialist
EVERGREEN COMPANY
02.2019 - 04.2020
Pharmacist
ADAM MEDICAL COMPANY
02.2014 - 01.2019
Clinical Pharmacist -
Assiut University
05.2007 - 05.2012
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