Hazem Salem Alrehaili
Medina,Saudi Arabia
Overview
12
12
years of professional experience
Work history
Receptionist
Anwar al-madinah movenpick hotel
Medina, Medina Region
2013.09 - 2013.11
- Utilised multi-line telephone system to manage incoming calls effectively.
- Managed phone calls, resulting in effective communication flow within the company.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
Receptionist
Saudi German Hospital
Medina
2014.03 - 2016.04
- Company Overview: JCI Accredited Hospital
- JCI Accredited Hospital
General observer
Zahran holding company
Jeddah
2017.11 - 2019.07
Coordinator
Emdadat tawaneya company
Jeddah
2019.07 - 2022.07
- I worked at Saudi Airline(Saudia city compound) as a coordinator in leasing and contract department.
- I Receive previews of contract assignments for new residents and Review the papers and make sure they meet all the requirements.
- Contact the resident to attend and give him his IBAN information to pay the rent and insurance.
- I prepare the list of the residents that are required to collect rents from after receiving their information from the billing department by adding the mobile numbers, the number of each customer in the system, the previous dues they owe, if any, and all other data in order to communicate with the residents and notify them of the due rent.
- Company Overview: JCI Accredited Hospital
Receptionist
Shifa Taibah clinic
Medina, Medina Region
2023.12 - 2025.08
- Resolved customer complaints professionally leading to higher retention rates.
- Coordinated with team members for smooth shift transitions.
- Greeted each customer warmly, creating a friendly shopping environment.
- Kept reception area clean and neat to give visitors a positive impression of the Hospital.
- Answered and helped resolve enquiries from patients.
- Answered questions about Hospital policies and concerns politely and professionally, supporting positive customer experiences.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Screened and verified patients IDs, maintaining security of personnel and office environment.
- Performed accurate cash counts from duty start until finish.
Education
Graduation Certificate - English for Academic Purposes
ACADIA UNIVERSITY
2012.01 - 2012.04
High school diploma - undefined
Al-Rayan private school
Medina, Medina RegionDiploma - Banks and Insurance
King Abdulaziz University
Skills
- Complaint handling
- Account management
- Money management
- Flexible
- Organisation and efficiency
- Customer service
- Active listening
Personal Information
- Date of birth: 29-12-1991
- Nationality: Saudi
Timeline
Receptionist
Shifa Taibah clinic
2023.12 - 2025.08
Coordinator
Emdadat tawaneya company
2019.07 - 2022.07
General observer
Zahran holding company
2017.11 - 2019.07
Receptionist
Saudi German Hospital
2014.03 - 2016.04
Receptionist
Anwar al-madinah movenpick hotel
2013.09 - 2013.11
Graduation Certificate - English for Academic Purposes
ACADIA UNIVERSITY
2012.01 - 2012.04
High school diploma - undefined
Al-Rayan private school
Diploma - Banks and Insurance
King Abdulaziz University