Hazem Salem Saied
Jeddah,saudi Arabia
Summary
Dedicated hotel management professional with background running successful hospitality establishments. Leads by example to deliver faultless customer service across hotel departments. Demonstrates exceptional planning, organisation and leadership abilities to maintain smooth-running, cost-effective hotel services.
Overview
2020
2020
years of professional experience
Work history
Reservations manager
Daleel Al Maalem
Jeddah, Mecca Region
- Monitored competitor activities for benchmarking hotel services and pricing strategy.
- Managed high volumes of incoming calls using VoIP system.
- Dealt with high-volume calls and emails competently to meet service targets.
- Facilitated corporate functions, conferences and other large scale events.
Reservations manager
Porto Amer Group
Egypt, Egypt
- Negotiated rates with travel agencies to maximise profit margins.
- Spoke with local travel agents to arrange discounted hotel offers to improve booking levels.
- Created rate plans and worked with the revenue manager to boost occupancy and the average achieved room rate.
- Devised employee management strategy to improve staff satisfaction and reduce turnover rate.
Credit Risk Analyst Officer
Agricultural Bank Of Egypt
Minya, MN
- Played an instrumental role in driving process improvements within the Credit Risk department, resulting in increased productivity levels across the team.
- Evaluated counterparty risks associated with complex financial transactions, ensuring compliance with regulatory requirements and internal guidelines.
- Conducted periodic reviews of existing credit exposures, identifying areas for refinancing or restructuring opportunities that minimized overall risk exposure.
Accounts Officer
Aman For Financial Services
- Supported month-end closing process by preparing comprehensive journal entries and adjusting balances as necessary.
- Contributed to successful year-end audits through diligent documentation maintenance and collaborative communication with auditors.
- Managed tax preparation efforts, ensuring compliance with local, state, and federal regulations while minimizing liability exposure.
Accountant Assistant
Ecco
- Reconciled bank statements monthly, identifying discrepancies for prompt resolution.
- Processed payroll accurately and on-time, ensuring employee satisfaction and adherence to labor laws.
Supervisor of Operations
Vodafone UK
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
Life Coach
ICF Egypt
Cairo, C
- Organized seminars on various personal development topics that effectively engaged audiences and sparked interest in life coaching services.
- Conducted thorough evaluations of client progress throughout the coaching process, ensuring alignment with desired outcomes.
- Implemented creative problem-solving techniques with clients to identify innovative solutions for various life obstacles.
English Instructor
Be Native Academy
- Mentored struggling students during after-school hours or outside of class time to provide additional support in mastering course content.
- Taught English language to students
- Adapted lesson plans to accommodate different learning styles and abilities within the classroom setting for optimal comprehension of material covered.
- Assessed individual progress through regular quizzes, tests, essays, and oral presentations, ensuring timely feedback for improvement.
Customer Service Officer
Teleperformance
Giza, GZ
- Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
Emergency Team Leader
The Egyptian Red Crescent
Membership Coordinator
Information Resource Center USA Embassy
Vice President
AISEC Egypt
Minya, MN
06.2015 - 08.2019
Member of Technical Staff
57357
Cairo, C
02.2015 - 12.2015
Education
Bachelor of Accountant - Accounting
Faculty Of Commerce
PFA Course - PFA
Ain Shams University
Career Coaching - Career Coaching
International Coaching Federation in Egypt
English Course - English
AUC
Digital Marketing Diploma -
Bloom Business School
Human Resource Management Software (KPTS) -
IBS Training Academy
Personology ( Edward Jones Method Of Face Reading) -
Cambridge International College
Diploma - HRCI
Leaders
Skills
- Job Posting Optimizatio
- Leadership skills
- Problem Solving
- Self Educating
- Fast Learner
- Planning
- Public Speaking
- Data Entry
- Multitasking
- Friendly, Positive Attitude
- Recruitment planning
- Recruitment
- Screening resumes
- Job Posting Optimization
- Executive presence
- Critical-thinking
- Sales forecasting
Languages
Arabic
English
French
Custom
2,5,5
Personal Information
Title: HR Talent Management Specialist
Languages
Arabic
Native
English
Native
French
Elementary
Affiliations
- Reading
- Tennis
Timeline
Vice President
AISEC Egypt
06.2015 - 08.2019
Member of Technical Staff
57357
02.2015 - 12.2015
PFA Course - PFA
Ain Shams University
Career Coaching - Career Coaching
International Coaching Federation in Egypt
English Course - English
AUC
Digital Marketing Diploma -
Bloom Business School
Human Resource Management Software (KPTS) -
IBS Training Academy
Personology ( Edward Jones Method Of Face Reading) -
Cambridge International College
Diploma - HRCI
Leaders
Reservations manager
Daleel Al Maalem
Reservations manager
Porto Amer Group
Credit Risk Analyst Officer
Agricultural Bank Of Egypt
Accounts Officer
Aman For Financial Services
Accountant Assistant
Ecco
Supervisor of Operations
Vodafone UK
Life Coach
ICF Egypt
English Instructor
Be Native Academy
Customer Service Officer
Teleperformance
Emergency Team Leader
The Egyptian Red Crescent
Membership Coordinator
Information Resource Center USA Embassy
Bachelor of Accountant - Accounting
Faculty Of Commerce
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