Heba Albaluli
Aqaba
Summary
Dynamic professional with extensive experience in customer service and office administration at Padra Clinic. Expertise in appointment scheduling and maintaining confidentiality, resulting in enhanced client satisfaction. Strong communication and problem-solving skills contribute to operational efficiency and team collaboration. Committed to delivering exceptional service in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
Padra Clinic
Riyadh
12.2022 - 05.2024
- Company Overview: Medical Clinic.
- Customer reception and appointment coordination.
- Responded to inquiries from internal staff members regarding office operations.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Assisted with special projects assigned by management when required.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Updated and recorded customer or client information to maintain accounts.
Store Manager
Public Security Chalets
Aqaba, Jordan
10.2022 - 12.2022
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Ensured compliance with safety regulations and company policies.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Planned special promotions or discounts based on market trends.
- Monitored inventory levels and placed orders to restock shelves.
- Resolved customer complaints in a timely manner.
- Prepared monthly reports on sales figures, expenses, profits.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Receptionist
Safwat Al-Muhaideb Dental Center
Riyadh, Saudi Arabia
01.2022 - 07.2022
- Company Overview: Medical Clinic
- Performed data entry tasks into various computer systems accurately and promptly.
- Greeted visitors and provided them with assistance.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Makeup Artist
Billa Beauty Center
Amman, Jordan
03.2020 - 01.2021
- Consultation with clients.
- Skin preparation.
- Makeup application.
- Special effects makeup.
- Bridal and event makeup.
- Product selection and recommendations.
- Maintaining hygiene and tools.
- Consulted with clients about desired look or color palette prior to application process.
- Assisted customers in selecting appropriate products based on their individual needs and preferences.
- Applied corrective makeup techniques to cover blemishes, dark circles, and other skin discolorations.
- Created custom looks for special events, such as weddings, proms, and photo shoots.
Education
Office Management And Secretariat.
University of Jordan
Aqaba01.2018
Skills
- Appointment scheduling
- Customer service and support
- Confidentiality management
- Data entry and processing
- Office administration
- Customer service
- Data entry
- Communication skills
- Time management
- Problem solving
- Conflict resolution
- Team collaboration
Driving Licence - Issued From
- Jordan
Personal Information
- Date of Birth: 12/27/94
- Gender: Female
- Nationality: Jordanian
- Marital Status: Married
Languages
Arabic - Native
English - Beginner
Certification
- Amaleed Academy for Beauty Arts
Timeline
Receptionist
Padra Clinic
12.2022 - 05.2024
Store Manager
Public Security Chalets
10.2022 - 12.2022
Receptionist
Safwat Al-Muhaideb Dental Center
01.2022 - 07.2022
Makeup Artist
Billa Beauty Center
03.2020 - 01.2021
Office Management And Secretariat.
University of Jordan
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