Heba Arab
Jeddah
Summary
Results-oriented professional with 10 years of experience exceeding sales targets, building strong client relationships, and driving sustainable business growth in competitive environments. Proven ability to analyze customer needs, develop and implement effective solutions, and consistently achieve key performance indicators (KPIs). Demonstrated expertise in exceeding sales targets by 20% in previous roles, coupled with a strong understanding of market dynamics and customer relationship management (CRM). Possess exceptional communication and presentation skills, enabling effective collaboration and persuasive interactions with stakeholders at all levels. Eager to leverage my skills in relationship management, negotiation, and business development to excel as a Key Account Manager at Kimberly-Clark. I am particularly interested in contributing to the success of the Panda account in the Jeddah region, aligning with Kimberly-Clark's values of integrity, collaboration, high performance, and sustainability.
Overview
8
8
years of professional experience
Work History
Real-Estate Sales Consultant
Alhabib Investment
01.2019 - 12.2023
- Achieved 12% sales growth within six months, demonstrating exceptional sales and negotiation skills and a strong ability to exceed revenue targets, key to driving profitable growth for Kimberly-Clark.
- Developed and implemented high-impact marketing strategies that resulted in a 15% surge in customer inquiries, enhancing brand visibility and generating new business opportunities, crucial for expanding market share within the competitive FMCG landscape.
- Cultivated and maintained strong client relationships, ensuring exceptional customer satisfaction and fostering long-term partnerships, aligning with Kimberly-Clark's commitment to customer-centric business practices.
- Developed data-driven pricing strategies that resulted in an 8% average property valuation increase, demonstrating analytical and strategic thinking skills essential for maximizing profitability and identifying pricing opportunities within the FMCG market.
- Proactively monitored market trends and analyzed competitive landscapes, key skills for identifying growth opportunities and developing effective go-to-market strategies for Kimberly-Clark products.
National Retail Talent Development Head in KSA
Landmark Arabia
01.2019 - 05.2023
- Successfully managed and executed training programs that enhanced employee performance and reduced turnover, demonstrating a strong ability to develop and implement effective training programs that can be leveraged to improve sales team effectiveness within the Kimberly-Clark organization.
- Collaborated effectively with stakeholders across all levels of the organization, building strong internal relationships and fostering a collaborative work environment, essential for successful cross-functional collaboration within a large organization like Kimberly-Clark.
- Demonstrated strong financial acumen by successfully managing the budget for talent development programs, ensuring cost-effectiveness and maximizing return on investment, valuable skills for managing budgets and resources within a key account management role.
- Delivered engaging presentations to employees, enhancing communication and presentation skills valuable for client interactions, negotiations, and presenting value propositions for Kimberly-Clark products.
- Led initiatives to improve employee performance and drive organizational change, demonstrating leadership skills and a proactive approach to problem-solving, crucial for driving continuous improvement within the key account management function.
- Analyzed employee performance data to identify areas for improvement and measure the effectiveness of training programs, demonstrating data analysis and interpretation skills valuable for tracking key performance indicators (KPIs) and measuring the success of key account initiatives.
Regional Sales & Operations Manager
Al-Habib Investments
01.2017 - 01.2019
- Exceeded sales targets by 20% by achieving a 100% occupancy rate within the first 40 days, demonstrating a strong ability to drive results and exceed expectations.
- Developed and implemented successful marketing strategies that resulted in a 15% increase in customer inquiries, showcasing strategic thinking and marketing acumen valuable for driving growth within the Panda account.
- Conducted market research and competitive analysis, leading to the identification of 3 new revenue streams, demonstrating analytical and strategic thinking skills essential for identifying opportunities within the FMCG market and expanding the Kimberly-Clark product portfolio within Panda.
- Successfully presented business proposals to key stakeholders, resulting in the acquisition of new clients and the expansion of existing partnerships, showcasing strong presentation and negotiation skills crucial for securing deals with Panda.
- Built and maintained strong client relationships, ensuring high levels of customer satisfaction and repeat business, fostering long-term partnerships, a key requirement for managing a key account like Panda.
Assistant Sales Manager
Alhabib Investment
11.2015 - 01.2017
- Increased bookings by 15% through strategic partnerships with top booking channels, demonstrating strong relationship-building and negotiation skills crucial for collaborating with key accounts like Panda.
- Developed and implemented effective pricing strategies that resulted in a 10% increase in average revenue per booking, showcasing strategic thinking and financial acumen.
- Trained and mentored new hires, fostering a positive team environment and developing key sales and customer service skills.
- Collaborated effectively with cross-functional teams (marketing, accounting) to ensure smooth operations and streamline business processes.
- Managed a diverse portfolio of commercial and residential sales, demonstrating strong organizational and time-management skills while maintaining a high level of customer satisfaction.
- Managed daily administrative tasks to ensure the sales team's operations run smoothly.
- Prepared reports detailing performance metrics such as sales volumes and conversion rates.
Education
B.S. - Applied Mathematics
University of Miami
01-2015
CIPD Assoc -
Oakwood International
Data Analysis Specialization -
PWC
Skills
Account Management
- CRM Proficiency
- Strategic Account Development
- Relationship Management
- Account Acquisition
Sales & Business Development
- Sales Process Optimization
- Client Base Retention
- Market Trend Analysis
- Brand Marketing
Communication & Interpersonal Skills
- Communication Skills (written & verbal)
- Nonverbal Communication
- Persuasion Techniques
- Stakeholder Management
Analytical & Problem-Solving Skills
- Analytical Thinking
- Sales Analytics
- Problem-Solving
Leadership & Management Skills
- Team Collaboration
- Leadership Development
Timeline
Real-Estate Sales Consultant
Alhabib Investment
01.2019 - 12.2023
National Retail Talent Development Head in KSA
Landmark Arabia
01.2019 - 05.2023
Regional Sales & Operations Manager
Al-Habib Investments
01.2017 - 01.2019
Assistant Sales Manager
Alhabib Investment
11.2015 - 01.2017
B.S. - Applied Mathematics
University of Miami
CIPD Assoc -
Oakwood International
Data Analysis Specialization -
PWC
Honors and achievements
- High Achiever: Ranked #1 among 1.3 million high school graduates in Saudi Arabia (Prince Khalid Alfaisal Award), demonstrating exceptional academic performance and a strong work ethic.
- Gifted Scholar: Recipient of the Saudi Gifted Students Program Scholarship, recognizing outstanding intellectual potential and a commitment to academic excellence.
- National Recognition: Awarded 6th place in the National Math Olympiad, showcasing exceptional problem-solving and analytical skills.
volunteering experience
Codeca, [Marbella, Spain] | Summer [2007-2010]
- Volunteered at a non-profit retail shop that accepts and refurbishes donated clothing and merchandise for resale to the public.
- Developed strong customer service skills while working as a sales representative and cashier.
- Gained valuable experience in merchandising, product pricing, and visual display techniques.
- Demonstrated teamwork and collaboration while working with other volunteers to achieve common goals.
- Contributed to a meaningful cause by supporting a local children's cancer hospital through all proceeds from store sales.
Languages
- Arabic (Fluent)
- English (Fluent)
- Spanish (Fluent)
- Portuguese (Passive Understanding)
- Italian (Passive understanding)
Honors and achievements
- High Achiever: Ranked #1 among 1.3 million high school graduates in Saudi Arabia (Prince Khalid Alfaisal Award), demonstrating exceptional academic performance and a strong work ethic.
- Gifted Scholar: Recipient of the Saudi Gifted Students Program Scholarship, recognizing outstanding intellectual potential and a commitment to academic excellence.
- National Recognition: Awarded 6th place in the National Math Olympiad, showcasing exceptional problem-solving and analytical skills.
volunteering experience
Codeca, [Marbella, Spain] | Summer [2007-2010]
- Volunteered at a non-profit retail shop that accepts and refurbishes donated clothing and merchandise for resale to the public.
- Developed strong customer service skills while working as a sales representative and cashier.
- Gained valuable experience in merchandising, product pricing, and visual display techniques.
- Demonstrated teamwork and collaboration while working with other volunteers to achieve common goals.
- Contributed to a meaningful cause by supporting a local children's cancer hospital through all proceeds from store sales.
Languages
- Arabic (Fluent)
- English (Fluent)
- Spanish (Fluent)
- Portuguese (Passive Understanding)
- Italian (Passive understanding)
Honors and achievements
- High Achiever: Ranked #1 among 1.3 million high school graduates in Saudi Arabia (Prince Khalid Alfaisal Award), demonstrating exceptional academic performance and a strong work ethic.
- Gifted Scholar: Recipient of the Saudi Gifted Students Program Scholarship, recognizing outstanding intellectual potential and a commitment to academic excellence.
- National Recognition: Awarded 6th place in the National Math Olympiad, showcasing exceptional problem-solving and analytical skills.
volunteering experience
Codeca, [Marbella, Spain] | Summer [2007-2010]
- Volunteered at a non-profit retail shop that accepts and refurbishes donated clothing and merchandise for resale to the public.
- Developed strong customer service skills while working as a sales representative and cashier.
- Gained valuable experience in merchandising, product pricing, and visual display techniques.
- Demonstrated teamwork and collaboration while working with other volunteers to achieve common goals.
- Contributed to a meaningful cause by supporting a local children's cancer hospital through all proceeds from store sales.
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