Heba Khaled
Jeddah,Saudi Arabia
Summary
Experienced ESL instructor with six years of teaching experience, both face-to-face and virtually. Native English speaker from the UK, fluent in Arabic, and an Iqama holder in Saudi Arabia since 2015. Demonstrates strong cultural awareness of the United Kingdom and Saudi Arabia, with a proven ability to engage students of varied ages, cultural backgrounds, and language levels. Skills include safeguarding, empathy, and communication, enhanced by training in dentistry and psychology. A fast learner committed to fostering an inclusive and effective learning environment.
Overview
7
7
years of professional experience
11
11
years of post-secondary education
Work History
ESL Teacher
Self employed
London, Jeddah, Online, United Kingdom and Saudi Arabia
11.2018 - Current
- Developed comprehensive lesson plans by integrating educational games and interactive learning tools.
- Enhanced students' pronunciation skills and confidence with engaging speaking activities.
- Utilised multimedia resources for dynamic and effective lessons.
- Assisted overseas healthcare professionals with improving English specific to the medical and dental sectors in preparation for working in the UK.
- Worked with refugees to build English speaking skills and transition to life in the UK.
- Supported students to complete university and job applications by proofreading and suggesting edits.
- Addressed individual learning needs, ensuring all students grasped lesson material thoroughly.
- Supported students in exam preparation, focusing on language proficiency skills.
- Adapted teaching strategies to accommodate students with diverse language backgrounds.
- Implemented curriculum for English language learners to improve overall proficiency.
- Helped non-native speakers with confidence and social integration.
- Supported students in achieving personalised linguistic goals within desired timeframes.
- Related course material to students' interests, preferences and experiences.
- Delivered remote learning sessions via educational platforms and video conferencing software (Zoom).
- Offered personalised constructive feedback to improve student development.
Clinical Contact Case Worker (Call Handler)
NHS Professionals
London, United Kingdom
06.2020 - 05.2021
- Contacted individuals with positive test results during Covid 19 pandemic.
- Conducted thorough investigations to resolve client concerns and record symptoms
- Recorded detailed caller information accurately to support medical staff response.
- Communicated complex medical instructions clearly – ensured caller comprehension.
- Supported callers through trauma, including death.
- Signposted callers to appropriate care pathways to reduce pressures on emergency services.
- Listened actively to caller concerns, questions and priorities.
- Identified at risk individuals on calls, following safeguarding procedures.
Foundation Dentist
Dr Nilesh Shukle
London, United Kingdom
09.2017 - 07.2018
- Diagnosed and treated dental conditions, delivering personalised care to patients.
- Developed personalised treatment plans for improved patient health.
- Performed routine dental procedures, contributing to overall oral hygiene.
- Maintained accurate records of patients' histories and treatments for efficient follow-up.
- Collaborated with other healthcare professionals for comprehensive patient care.
- Used advanced diagnostic equipment, ensuring accurate identification of conditions.
- Provided preventative care advice to reduce incidence of oral diseases.
- Managed appointments effectively, reducing patient waiting times.
- Communicated clearly with patients about their treatment plans, enhancing understanding and compliance.
- Alleviated patient anxieties by explaining procedures in simple language.
- Educated patients on oral health practices, promoting preventive care.
- Managed patient records and maintained confidentiality in accordance with regulations.
- Employed compassionate communication to alleviate patient anxiety and build trust.
- Taught children how to properly brush and floss for optimal dental health.
- Improved patients' comfort with calm and professional care, explaining procedures, answering questions and carefully managing pain.
- Escalated safeguarding concerns appropriately when necessary
Education
Bachelor of Science - Psychology
International Open University
Online 02.2019 - 02.2023
CELTA - Teaching English as an Additional Language
International House London
London 09.2018 - 10.2018
Bachelor of Dental Surgery - Dentistry
King's College London
London 09.2013 - 07.2017
Bachelor of Science - Biomedical Science
University of East London
London 09.2010 - 06.2013
Skills
- Native English speaker from the UK
- Languages: English, Arabic
- Iqama holder in Saudi Arabia since 2015
- 6 years ESL experience
- Combination of face-to-face and virtual teaching
- Cultural awareness of the United Kingdom and Saudi Arabia
- Experience with students of varied ages, cultural backgrounds and language levels
- Safeguarding, empathy and communication skills enhanced by training and qualifications in dentistry and psychology
- Fast learner
Languages
English
Native
Arabic
Fluent
Spanish
Intermediate
References
References available upon request.
Timeline
Clinical Contact Case Worker (Call Handler)
NHS Professionals
06.2020 - 05.2021
Bachelor of Science - Psychology
International Open University
02.2019 - 02.2023
ESL Teacher
Self employed
11.2018 - Current
CELTA - Teaching English as an Additional Language
International House London
09.2018 - 10.2018
Foundation Dentist
Dr Nilesh Shukle
09.2017 - 07.2018
Bachelor of Dental Surgery - Dentistry
King's College London
09.2013 - 07.2017
Bachelor of Science - Biomedical Science
University of East London
09.2010 - 06.2013
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