Heba Mahmoud Ahmed
Riyadh,Saudi Arabia
Summary
A committed Trainer with 14 years of experience Training Trainees from various social and cultural backgrounds,. Possessing excellent administrative, verbal communication and written skills along with constructive and effective Training methods that promote a stimulating learning environment. Able to work in a challenging environment in any organization in the field of development in business and training, where I can utilize my capabilities, experience, academic background and aptitude to contribute to the team.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Freelancer trainer for business, sales, Marketing ,hospitality and guest relationship
02.2024 - 10.2024
- Developed employee skills by delivering comprehensive training programmes.
- Achieved high engagement rates with innovative training techniques.
- Conducted needs analysis to identify skill gaps in workforce.
- Prepared detailed training materials, ensured ease of understanding for all participants.
- Coordinated regular team-building activities, boosted overall morale and teamwork.
Guest relationship suprervisor
New Pola Hotel
Luxor
10.2023 - 02.2024
- Ensured smooth operations with regular maintenance checks.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Managed daily operations to increase productivity.
- Reduced workplace conflicts through effective communication and negotiation skills.
Business lecturer
Al Madinah International Technical College
05.2021 - 06.2023
- Mentored students to achieve academic excellence and personal growth.
- Conducted research, contributing to the field of business studies.
- Encouraged critical thinking by introducing complex business scenarios in classes.
- Initiated curriculum review process, ensuring content relevance and up datedness.
- Explored new teaching methodologies for effective learning outcomes.
Business lecturer
Wadi Aldawaser International Technical College
11.2019 - 07.2020
- Mentored students to achieve academic excellence and personal growth.
- Conducted research, contributing to the field of business studies.
- Fostered a positive learning environment with an open-door policy for student queries.
- Explored new teaching methodologies for effective learning outcomes.
- Advised students on career options in line with their interests and abilities.
- Facilitated group projects which simulated real-world business situations.
- Participated in faculty development workshops for continuous professional improvement.
Business lecturer
The international Technical College, Al Medinah (The Oxford Partnership)
11.2017 - 11.2019
- Enhanced students' practical skills with case study discussions.
- Mentored students to achieve academic excellence and personal growth.
- Conducted research, contributing to the field of business studies.
- Encouraged critical thinking by introducing complex business scenarios in classes.
- Designed innovative teaching strategies, enhancing classroom participation.
- Fostered a positive learning environment with an open-door policy for student queries.
- Initiated curriculum review process, ensuring content relevance and updatedness.
- Contributed to departmental meetings with insights from student feedback and assessments.
- Served on various academic committees, aiding in institutional decision-making processes.
- Advised students on career options in line with their interests and abilities.
- Participated in faculty development workshops for continuous professional improvement.
- Facilitated group projects which simulated real-world business situations.
- Integrated technology into teaching methods, making lessons more interactive.
- Promoted ethical behaviour amongst students through discussions on corporate social responsibility.
- Provided timely feedback on assignments, aiding in student progress assessment.
- Delivered engaging lectures by utilising relevant industry examples.
- Updated course content for enhanced student understanding and engagement.
Accountant
Complex Clinics - Al- Sulayyil National
01.2015 - 01.2017
- Managed financial reporting processes resulting in enhanced transparency.
- Conducted financial audits for improved internal controls.
- Streamlined budgeting exercises for efficient financial planning.
- Organised and carried out month-end, quarterly and year-end processes.
Accounting and computer trainer and administrative assistant
Aljawhara institute for language and computer learning
01.2010 - 01.2015
- Enhanced computer literacy by conducting regular training sessions.
- Delivered outstanding customer service for increased client loyalty.
- Fostered proficiency in Microsoft Office Suite with hands-on instruction.
- Designed engaging lesson plans to improve participant's tech skills.
- Facilitated interactive workshops for practical learning experience enhancement.
Business English language trainer and administrative assistant
Aljawhara institute for language and computer learning
01.2007 - 01.2010
- Enhanced student language comprehension by implementing interactive teaching methods.
- Developed innovative lesson plans for improved student engagement.
- Fostered a positive learning environment with strong classroom management skills.
- Provided constructive feedback to students to improve their English proficiency.
Guest relationship supervisor
New Pola Hotel
Luxor
01.2005 - 01.2007
- Facilitated monthly training sessions for enhanced staff performance.
- Ensured smooth operations with regular maintenance checks.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Managed daily operations to increase productivity.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Fostered a positive work culture to boost employee morale.
Education
MBA - Business Administration
Arab Academy For Science, Technology &Maritime Transport
CairoBachelor of commerce English section accounting -
South Valley University
EgyptDiploma in TESOL -
Master English Training Academy
Saudi Arabia Skills
- Educational Excellence: Skilled in curriculum development, classroom management, and student engagement I consistently aim to provide students with a strong theoretical foundation, alongside practical tools they can use in professional settings
- Industry Expertise: Extensive hands-on experience in guest relations and event management, which I bring into the classroom to help students understand the real-world applications of their studies
- Communication and Collaboration: Strong interpersonal skills that allow me to communicate effectively with students, colleagues, and industry professionals Aside from my technical competencies
- Leadership and management skills
- Complex problem solver
- Fluent English - IELTS score 6
- Computer literate
Certification
- The applied computer program specialized in office Applications, TVTC.
- IELTS Trainer, Master English training Academy.
- 30 Hour- General Industry Safety OSHA Compliance Course , International Association of Safety Professionals.
- Occupational Safety and Health supervisor Diploma, International Association of Safety Professionals.
- Risk Management in the Global Economy , Alison .
- How to Teach Online, Alison .
- Project Management Principles, Practices and Systems, Alison.
- Growth Mindset for Trainers and Learners, Alison.
- Introduction to International Business , Alison .
Languages
Arabic
English
Custom
- Haifa.mezni@tdinsurance.com, 0016137092065
- Sd55@soas.ac.uk, +44 7951 790254
- Raghda.almohmed@cenomiacademy.com, 00966567125750
- Zhaque@waketech.edu, +119802106653
Timeline
Freelancer trainer for business, sales, Marketing ,hospitality and guest relationship
02.2024 - 10.2024
Guest relationship suprervisor
New Pola Hotel
10.2023 - 02.2024
Business lecturer
Al Madinah International Technical College
05.2021 - 06.2023
Business lecturer
Wadi Aldawaser International Technical College
11.2019 - 07.2020
Business lecturer
The international Technical College, Al Medinah (The Oxford Partnership)
11.2017 - 11.2019
Accountant
Complex Clinics - Al- Sulayyil National
01.2015 - 01.2017
Accounting and computer trainer and administrative assistant
Aljawhara institute for language and computer learning
01.2010 - 01.2015
Business English language trainer and administrative assistant
Aljawhara institute for language and computer learning
01.2007 - 01.2010
Guest relationship supervisor
New Pola Hotel
01.2005 - 01.2007
MBA - Business Administration
Arab Academy For Science, Technology &Maritime Transport
Bachelor of commerce English section accounting -
South Valley University
Diploma in TESOL -
Master English Training Academy
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