Summary
Work History
Education
Skills
Languages
VOLUNTEER EXPERIENCES
Certification
Work Availability
GRADUATION PROJECT (SERVICE APPLICATION)
Quote
Timeline
Receptionist

Heba Towaim

Jeddah,Saudi Arabia

Summary

Accomplished Information Technology graduate, eager to apply knowledge and gain practical experience. Experienced working in team environments, Good at independent work, Reputation for hard work, punctuality, and willingness to learn new things.

Work History

Technical Support

The General Administration of Education
Jeddah, Saudi Arabia
03.2023 - 07.2023
  • The tasks assigned to me:

1. Networks and communications.

How to know device data on the network, Naming devices on the network (within a workgroup or domain), Network troubleshooting and troubleshooting, share files, share printers, Identify the network cabin and its components.


2. Maintenance and technical support.

Hardware check, Solve the problem of slow devices, Methods for detecting the motherboard, maintaining it, and replacing some of its components, troubleshoot printers and scanners, withdraw data from devices before starting the format process, Format the devices.


3. Programs and applications.

Operating systems, reinstalling and repairing them, Operating systems update, Definition of devices (printers and scanners) and methods of operation.


4. Viruses and security software.

Education

Bachelor of Technology - Information Technology

University of Jeddah
Jeddah
2019 - 2023

Skills

  • Communication skills
  • Teamwork
  • Adaptation and flexibility
  • Organization and planning
  • Attention to details
  • Analytical thinking
  • Design skills
  • Microsoft office (word, PowerPoint, Excel)
  • Google sheets
  • Research and information gathering
  • Project management skills
  • Computer skills

Languages

Arabic
Native
English
Upper intermediate

VOLUNTEER EXPERIENCES

  • Prepared and delivered programming lessons for kids in multiple schools.
  • Do recreational activities for students.
  • Volunteering to improve the university's public facilities.
  • Conducting remote lectures targeting the community of all groups to raise awareness on various topics.
  • Making presentations at the university to enrich students with technical topics.
  • I taught the lessons to the students, summarized it and helped them prepare for the exams.

Certification

  • Coursework - 23 courses in Coursera website.
  • Attending a training course - Vocational Training and Exclusive
  • Technical Training Centre, title "the professional project management Agile".
  • Coursework - The training program The Entrepreneurial Mindset, Including (design thinking, time management, innovation management, leadership, business model).
  • A training workshop - financial analysis, data analysis, and problem solving under the Future Path Career Essential program from Misk.
  • Training workshop course about graphic design in Zad Al Bayan Centre.
  • Attending a training course - What is a microbit? From the Google community of Saudi developers.
  • Attending a seminar - before entering the world of programming from the Google community for Saudi developers.
  • Attending a seminar - Whiteboard Animation video design and production by Google Community for Saudi Developers.
  • Attending a training course on designing a digital application without programming from the Google community for Saudi developers.
  • Coursework - CCNA Certificate in Fundamentals of Networks and certificate in Cybersecurity Fundamentals from Cisco.
  • A training workshop – Excel course for beginners from imam university.
  • Coursework - Introduction to Cyber Psychology From the technical college.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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GRADUATION PROJECT (SERVICE APPLICATION)

• In addition to the college materials projects, we completed the graduation project, our application "Hear me" to the deaf and dumb groups to assist them in emergency situations, by linking the application to government agencies (Civil defense, ambulances, and police).

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Technical Support

The General Administration of Education
03.2023 - 07.2023

Bachelor of Technology - Information Technology

University of Jeddah
2019 - 2023
Heba Towaim