Hebah Al Gahtani

Customer Relationship Management

• Enhance customer relationships by providing exceptional services and resolving complaints.
• Develop long-term relationships through continuous and direct communication.
• Manage client portfolios for business growth, including current clients: King Abdulaziz Royal Reserve, King Fahd Causeway, and King Faisal Specialist Hospital.

Communication and Coordination

• Facilitate communication between clients and internal teams, coordinating meetings to discuss project updates.
• Organize internal meetings and events to enhance employee communication and prepare content to keep employees informed.

Reporting and Analytics

• Prepare detailed reports on client updates, including performance, budget reports, and document weekly meeting outcomes.
• Analyze engagement on accounts and campaign results and create briefs to support press release writing and media materials.

Marketing and Public Relations Strategies

• Develop and implement innovative marketing plans and digital PR campaigns to enhance online presence.
• Manage social media content, including scheduling posts and responding to inquiries, while maintaining updated media lists to facilitate communication.