Helly Patel
Business Support Officer
Enfield
Summary
Business support agent with a commitment to excellence and a track record of delivering outstanding of User management as a Business Services Officer, Taxation Officer, Customer Service Representative, Inbound Customer Support, and Overseas experience as Business Support Officer. Have gained a thorough awareness of client needs and a passion for providing exceptional service via two-plus years of practical experience. Application Support, handling queries, and client satisfaction are all areas in which excel.
Overview
10
10
years of professional experience
Work History
Administrator Support Officer
Public Trustee
05.2025 - Current
- Answering incoming calls on Cxone and forwarding them to the relevant divisions or personnel.
- Responding to generic questions from guests or callers.
- Recording messages for employees who are not available.
- Effectively and professionally handling many phone lines.
- Locating employees or disseminating announcements via intercom
Accounts Payable Officer
Public Trustee
03.2025 - 04.2025
- Keep up-to-date vendor records in the Exflow system.
- Create and alter vendor accounts in accordance with internal controls and validation procedures.
- Receive, examine, and confirm supplier invoices for correctness and adherence to procurement guidelines.
- Enter invoice information into Exflow, a financial system.
- To guarantee accurate financial reporting, work together with the budget, finance, and procurement departments.
Business Support Officer
PIRSA
10.2024 - 11.2024
- Managed administrative processes, ensuring smooth day-to-day operations.
- Arranged meetings, managed schedules, and created agendas for executives.
- Uploaded meeting notes, attendance, purchase orders, invoices, and other important papers to the objective so that the team can easily access them.
- Updated teams chart every forthrightly as in response team and stored them in objective.
- Process invoices for office supply and stationary supply approve with shared services on Basware
- Monitored manager's inbox: take care of any urgent tasks that arise and delete any unnecessary emails.
- Order office supplies using the workflow from the objective.
- Team members' travel and accommodation arrangements made through the CTM portal.
- Kept track of each team member's daily attendance and save the spreadsheet in Objective.
Business Services Officer
SA Health
07.2024 - 10.2024
- Managing onboarding , offboarding, modification process for users, ensuring all necessary documentation and compliance requirements are met.
- Invoice processing for office supplies and stationery orders, ensuring timely approval with accurate budget tracking.
- Approval process for user access requests, coordinating with department heads to ensure appropriate permissions based on role requirements.
- Tickets for building service issues, promptly notifying facilities department to ensure timely resolution of maintenance requests.
- Help users on-site by diagnosing and fixing hardware issues; generate support requests for unresolved issues and sent them to relevant hardware department for assistance.
Taxation Officer
Revenue SA
01.2024 - 07.2024
- Updating the tax department database with changes in tax laws, regulations, procedures, and other relevant information
- Maintaining detailed case notes documenting the progression of tax cases on multiple platforms
- Imposing penalties, fines, or other enforcement actions against non-compliant taxpayers, tax officers record details of the actions taken
- Keeping databases current and compliant by making sure that customer information is accurate.
Personal Estate Officer
Public Trustee SA
11.2023 - 01.2024
- Monitored estates and making sure that all legal and regulatory standards are met
- Arranged inheritance and asset distribution in compliance with the approved processes
- Kept proper records and paperwork for every client
- Worked with internal teams to resolve any problems or difficulties associated with estate administration
- Excellent multitasking and organizing abilities to manage several customers
- Maintained discretion and moral principles when managing private data
Customer Service Representative
Shared Services SA
03.2023 - 07.2023
- Respond to and Resolve Service Desk support tickets as in defined SLA
- Providing quality customer service to Shared Services SA
- Using financial management applications to plan and manage allocated tasks in timely, efficient manner
- Account monitoring for users as User account creation, Modification, and termination in accordance with Requisition procedure on Basware Platform
- Responding to client queries via phone, email, and chat as first point of contact
- Opening, updating, and closing client tickets, ensuring service delivery KPIs are met
- Tasks related to Service Desk tickets must be finished or escalated within time limits to seniors when needed
Inbound Customer Support
Telstra SA
07.2022 - 02.2023
- Acting as link between internal teams and clients to solve multiple
issues and contribute first-rate customer support - Resolved complaints from customers, identified underlying source of issue and chose best way to address issue within defined SLAs
- Kept records of customer interactions, customer accounts, and file documents using Siebel and Salesforce CRM Console
- Ensure KPIs are precise, achievable, relevant, and time-bound
Business Support Officer
Tata Consultancy Services
02.2015 - 06.2018
- Worked on IFMS software which handles all over state (Gujarat, India) financial budgets from this system
- IFMS is government department portal that creates online portal for finance
- Provide essential appropriate action on call and face-to-face
- Unresolved problems escalate to higher level of support
- Record and track issues as priority so financial transaction done easily and informs client about procedures of action taken
Education
Master of Science -
Charles Sturt University
07.2018 - 2021.07
Bachelor of Science -
Gujarat Technological University
07.2010 - 2014.07
Skills
- Platforms: Work environment software hands-on Basware, Oracle Platform, IFMS Platform, Connect, Exflow
- Application Support, Business Support
- Customer Relationship Management Software
- Ticketing System (Salesforce, Service Now, Siebel, RIO, SA Health in-house ticket system)
Timeline
Administrator Support Officer
Public Trustee
05.2025 - Current
Accounts Payable Officer
Public Trustee
03.2025 - 04.2025
Business Support Officer
PIRSA
10.2024 - 11.2024
Business Services Officer
SA Health
07.2024 - 10.2024
Taxation Officer
Revenue SA
01.2024 - 07.2024
Personal Estate Officer
Public Trustee SA
11.2023 - 01.2024
Customer Service Representative
Shared Services SA
03.2023 - 07.2023
Inbound Customer Support
Telstra SA
07.2022 - 02.2023
Master of Science -
Charles Sturt University
07.2018 - 2021.07
Business Support Officer
Tata Consultancy Services
02.2015 - 06.2018
Bachelor of Science -
Gujarat Technological University
07.2010 - 2014.07
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