Hend Abdullah Al-Ashri
Summary
Play a key role in helping businesses communicate with others and handle problems. Possess knowledge of media, marketing, language, customer service, and management. Solid design background and excellent communication and organizational skills. Seeking to obtain a position in the field of Public Relations and/or Mass communications.
Overview
13
13
years of professional experience
Work History
Customer Success
in Yalla Information Technology
01.2023 - Current
- Managing and developing the relationships that link the company with its customers by Technology Utilization to communicating, and Understanding Customer
- Needs a visiting them, ensuring that they are informed of the company's services, benefits, and updates
- Onboarding customers on how to use the product and submitting their feedback to the other departments within the company
- Added value to customer communications through expert product, service and industry knowledge.
Faculty member in the Common First Year
in Saudi Electronic University
10.2023 - 01.2024
Sales
in Yalla Information Technology
04.2022 - 01.2023
- Working on the company's sales, creating lists of potential customers, communicating with them, introducing them to the advantages the company offers, helping them to purchase, and doing the necessary work to achieve the company's goals.
- Simplified and translated technical information to increase client engagement with products and services.
Public Relations Specialist
Al-Zamil Construction Institution
09.2017 - 08.2020
- Communicate with the target audience directly or indirectly through media with an aim to create and maintain a positive image and create a strong relationship
- Participation in the classification established by Contractors Rating Agency
- Designing the brochure of company.
Faculty member
Mass Communications, Umm Al-Qura University
04.2017 - 08.2017
Public Relations Specialist
Al-Suleimani Modern Polyclinic
10.2010 - 11.2011
- Help to create and maintain a good reputation by communicating in behalf and presenting products, services and the overall operation in the best light possible
- Use a number of tools and techniques to boost client' public image and help them from a meaningful relationship with the target audience.
Education
Master Degree - Public Relations
Iona College
NY2015
Diploma - Non-Profit Public Relations
Iona College
NY2015
Bachelor Degree - Mass Communications- Public Relations
Umm Al-Qura University
Makkah2010
Skills
- Leadership
- Computer Skills
- Organizing Media Campaigns
- Teamwork
- Problem-solving
courses
Media Relations, from Iona College, NY
Public Relations Campaigns, from Iona College, NY
Multimedia Techniques and Educational Telecommunication, from Iona College, NY
Computer Maintenance (Hardware- Software), from Umm Al-Qura University
Training of Trainers, from Al-bayan High institute
Timeline
Faculty member in the Common First Year
in Saudi Electronic University
10.2023 - 01.2024
Customer Success
in Yalla Information Technology
01.2023 - Current
Sales
in Yalla Information Technology
04.2022 - 01.2023
Public Relations Specialist
Al-Zamil Construction Institution
09.2017 - 08.2020
Faculty member
Mass Communications, Umm Al-Qura University
04.2017 - 08.2017
Public Relations Specialist
Al-Suleimani Modern Polyclinic
10.2010 - 11.2011
Master Degree - Public Relations
Iona College
Diploma - Non-Profit Public Relations
Iona College
Bachelor Degree - Mass Communications- Public Relations
Umm Al-Qura University
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